Caroline White
The hotel was clean and comfortable. The food was good as was service in the restaurants, bar and by the pool. It was a 10 minute walk to the beach and it would have been useful to have been provided with directions to the hotels rather small and crowded area here.
We had 3 problems in our stay
1. Dine around was difficult to book due to being a party of 4 in 2 rooms. We could not book it on line and despite several trips to reception we were not offered a table until we were settling our bill on our way down to the buffet on our final night. I mentioned this as feedback was requested and suddenly a manager got involved, was able to accommodate us in the Indian restaurant. This was lovely, one of the best Indian meals we have had. It was also half empty.
2. In keeping with most hotels we have stayed at guests tended to put towels and belongings on sunbeds before breakfast and return afterwards. On the final day we did this and returned around 10am to find our stuff had been removed and dumped by the pool. A pool attendant had done this to accommodate other guests. We were then offered 4 sunbeds which had someone else's towels on..... which I accepted aware that this would only lead to further problems. The guest who had reserved those sunbeds was very unhappy and I felt threatened by him. Management asked us to move off the sunbeds after he spoke to them and after some negotiation eventually found us some more.
I appreciate it is unfair to leave towels on sunbeds for hours when you are not occupying them but precedent had been set in the hotel and their application of this was unfair and inconsistent.
3. We had a 4am pick up on our final day. We were in reception and our transfer had arrived. We basically told we could not leave until they had checked our rooms, presumably to make sure we hadn't taken anything from the mini bar. They kept us waiting before allowing us to go.
Overall the hotel is pleasant and the food is excellent. However due to the above issues I would not return.
Ahmed Essam Elden
Excellent stay! The hotel exceeded my expectations, clean rooms, friendly staff, and a relaxing atmosphere. The food was delicious with great variety, and the service was outstanding throughout my vacation. Highly recommended for a comfortable and enjoyable stay
evie davie
me and my family went on this holiday for a week. amazing staff, amazing food and drinks amazing entertainment .5 star. it was alot more then i expected and 100% worth the money . animation team was very all including and was a range of activities for all ages every day. very enjoyable. the rooms was amazing, very spacious , nicely set and hygienic. it was a perfect place to stay . would definitely go back in the future.
Rebecca Wolsey
Highly highly recommend. Really thoughtful things such as a guy who came around each day to clean sunglasses, a changing hut (with mirror and left over suncream) by the pool, someone coming around to check on the rooms, no issues at all. Food wonderful. A 5 min walk to a private section of beach through other pretty hotels no bad thing at all; all felt like one bigger complex/ resort. Staff all friendly and never felt anyone was hanging on for a tip- at all! People who asked about trips or spa/ massage etc always polite and took a no thank you and carried on their way. Hoping to be back! Only place I’d consider in the area now. Quiet enough during the day by the pool and at the beach. Just music in the evening 8pm-11pm. Honestly highly recommend. Oh and regularly you were brought water or drinks by the pool servers where you were chilling by the pool- top notch service!
Mr McScotty
4.5 out of 5……I could list minor quibbles about this hotel but it really would be nit picking, it is a very nice complex with nice rooms, amenities, pool & poolside area. The food & drink is tasty, well presented & plentiful. Most of the entertainment is quite subdued but it suited ourselves (if you are 18-30 it may be a bit too placid for your tastes) but the true jewel in the crown of this hotel is the staff especially the servers in the restaurant & the pool/drinks guys, they are a great bunch that are super nice & really can’t do enough for you!
Not a massive amount around except the beach, etc unless you plan on doing trips (which are readily available) but a thoroughly recommended hotel, we had an extremely positive experience.
My Booking
