Badr Hamed
The food here is amazing and the view is absolutely magnificent! There's a wide variety of drinks to choose from. (alcohol free) The aqua parks have amazing rides and there are so many slides to choose from. The room is HUGE and very clean. Overall it's an amazing hotel.
Mariusz Nowacki
The best place for families with children. Great and big swimming pools, wild river, Aqua Park, Lunapark, Kids Club, dance instructors, crazy and funny events, etc.
Bridge with snorkeling platform at the beach, right above the coral reef with thousands of colorful fish available form the evening till 06:00 PM. Great experience at your fingertips.
Big and clean rooms, very useful and kind hotel and restaurant service.
We traveled from Poland.
Doaa Kotb
The room is very clean with renovated furniture
Food is very delicious with wide varieties
The restaurant is very clean
All Staff members are professional and helpful.
Miss Maha sales manager is very descent and helpful.
Aqua park is amazing 😍 and pools are clean.
The beach is very near and there is shuttle bus every 15 min. From 9 am to 6 pm.
You can use bars when go to the beach.
The beach is rocky and there is a bridge where you can swim or make a snorkeling and u can see the colorful fish while you are walking in the bridge.
The animation team is very good at making a different shows after dinner every day.
Luna park ( malahy) is nice for children open every day from 7 to 11 pm.
Kids club is lovely for children to spend time in making hand crafts or painting.
Over all experience is very good and highly recommended
Reham Nasr
There are 2 Serenity:
-Serenity fun city, is the one with Aqua park, but the beach is far and need to take the shuttle, which is available every 15 mints.
- Serenity beach, is near to the beach but not the Aqua.
Both have separate restaurants.
My review is for Serenity fun City.
The Hotel in general is very good.
Positive reviews:
- The Landscape is good, a lot of spaces to stay relaxed and enjoy the atmosphere.
- The Swimming Pools are near to the Aqua park, but the beach you have to wait for the shuttle bus every 15 mints as the beach is a little bit far.
- The food is excellent, even the snacks and the drinks are excellent. Food has a lot of varieties and tastes great.
- The Staff are friendly and helpful, we asked to change the room and it was welcomed from their side and helped us to change it.
Negative reviews:
- No welcome drink.
- The family room with only one bathroom and only one Tv, which makes the stay very difficult specially with more than 1 child.
- The room has only one basket.
- The shower doesn’t have any holders to hold the shampoo and the shower gel, so you have to keep holding it or put it on the floor.
- A la carte restaurants needs 7 nights stay.
In General, despite all the negative in the rooms , you will enjoy your stay and the food as well .
srikanth ganji
It is good place especially for kids. Aqua park is great. We got pool view it was great. Receptions are always responding and understanding issues to resolve. However ac was not good enough for us. It was set to 24 degrees which is not cold for us. They changed room when we requested ac issue but the other room is also same issue of not cold enough. It was ok we got used to it at the end of the trip but for a 5 star hotel we expect ac to be working good.
Other issue is we couldnt book alacarta. Either site was slow and restriction to book alacarta was too much like we have to book before 2pm and cant book 2 days ahead. Reception couldn’t help to aleast book one alacarta for our 7 night stay. Little disappointed.
Food is good. The food staff are nice and accommodate food anytime. They even allowed food to take to room which is kind of them.
Most of the staff are friendly and nice everywhere.
Overall a very nice hotel but might visit again only when they resolve ac issue to set less than 24 degrees.
Fish medical staff are great. They did great service with feet cleaning using fish.