Serenity Alma Heights

Rami Sharaf

Serenity Alma Heights consistently delivers an exceptional experience. Their staff exemplifies professionalism and genuine hospitality, making every guest feel truly welcome. The resort boasts an impressive array of activities for all ages, ensuring there’s never a dull moment. The dedicated kids’ programs are a highlight, keeping younger visitors happily engaged. The Aqua Park is a standout feature, offering thrilling fun for everyone with its diverse slides and water attractions. What truly impresses is the hotel’s unwavering commitment to quality, maintaining its high standards year after year. This consistency, combined with outstanding service and amenities, makes Serenity Fun City a highly recommended destination for a memorable family getaway. Super friendly staff from front desk, restaurants, house keeping to the higher management and GM.

Anoyi

To start off, the pools at serenity Alma were great, they had snack bars close by as well so you don’t have to go to lunch if you want a pool day. So pretty convenient. The slides were great for the kids and adults too. However, the beach location was quite far, they do offer a buggy ride to the beach but we found it quite the hassle. The location from hurghada was quite far - 45 minutes one way. So do consider this if you want to explore. The staff are the reason for the one less star.. some of them become quite rude during your stay with attitude. They favour certain individuals compared to others. This is mainly the reception staff. When we got there, they were laughing and giggling towards us making us feel uncomfortable. Management needs to sort this out. Bar staff were amazing especially the guy at the infinity bar!! Great guy. The cleaners were so helpful as well. But reception made our lives hell.

Ahmet Yusufoğlu

What an amazing spot! My little daughter chose this hotel for its aqua park rides, but we enjoyed the atmosphere more than her 😀Mr İhab made our one night stay amazing. He welcomed us at the front desk, he let us enter the room a little bit earlier than check in time, he arranged a little surprise for our wedding anniversary... This hotel mérites the best.... This won't be our last stay. That's sure. The staff is amazing, they are very friendly and helpful...

Chris .slater

Amazing Stay! I had an incredible experience at Serenity Alma. The location was perfect, the room was spacious, spotless, and the bed was super comfortable. The amenities were top-notch, especially the restaurant and pool. What truly stood out was the exceptional service – the staff went above and beyond to make us feel welcome. We have been to Hurghada many times and this is by far the best yet ⭐⭐⭐⭐⭐

Nour Aljoharji

I am extremely disappointed with my experience at this so-called 5-star resort . First, we found ants crawling in our bed. After complaining, the staff discovered a hole behind the bed where the ants were coming from. They sprayed insecticide in the room but still made us stay in it — no room change was offered, despite the obvious discomfort and health concerns. I even have a video of the ants as proof. But the worst part: my daughter slipped near the pool, where the floor was wet and no warning signs were placed. She fell hard and ended up needing 8 stitches in her chin. We were shocked and devastated. I have the medical report confirming the injury. This is unacceptable and dangerous, and shows a clear failure in maintaining guest safety. We paid for a premium experience, but got stress, pain, and disappointment instead. Staff were polite but not empowered to resolve anything properly. Our flight is in two days, and honestly, I can’t wait to leave. This is not what a 5-star stay should look like — it’s been the exact opposite. I sincerely hope the hotel takes this seriously and improves its hygiene, safety, and guest service. I wouldn’t recommend this place to families looking for peace of mind The only exception was that the staff and the activities team were very kind.