EG
We stayed here in May 2025 and had a good experience, so we booked again for 3 nights. Unfortunately, we left after 2.
The grounds are attractive and there are plenty of sunbeds. The spa is pleasant, though there are broken tiles in the outside pool area that need attention.
Our room smelled musty and we were woken early by loud birds directly outside. Housekeeping entered despite the do-not-disturb sign. Staff were unfriendly; at the bar we were told that as standard (non-prestige) all-inclusive guests we were limited to one basic spirit (arehucas rum) and could not choose a different one. The food during all meal services was largely overcooked and bland, often dried out under heat lamps (resulting in things like chewy potatoes).
The final straw was when I was hit in the back by a kitchen porter carrying a metal tray during dinner service; the response was simply an offer of dessert. We checked out shortly after this incident.
Carol
A lovely location, marina just a short walk away! Courtesy bus to Puerto del Carmen. Rooms adequate and kept clean. Bar service ok, dearer drinks in piano bar than in the show bar! Reception staff somewhat abrupt and one time we waited whilst staff were on computer, which is fine, but just an acknowledgement to say be with you soon would have been appreciated!Some of the shows were pretty poor. Pianist was amazing in piano bar and the sax player and the other singer. Be lovely to have something on every night in the piano bar. We were on half board and was considering paying the supplement for full board. But glad we didn’t as went to the lunch time restaurant and asked what gluten feee options they had and was told they had none!! Surely there should be something for people with intolerances! Main restaurant, ok, food was generally lukewarm, people not using hand gel and putting tongs back down on top of food!! There was a dedicated section for gluten free for breakfast. Juices were really nice! Evening meal, you could order night before via reception for something gluten free. Did have a couple of pizzas, which were really nice! Told by reception staff that French fries were gf (something to do with a law out there) but had wheat sign on and asked one of the matri d’s and he said no due to xxross contamination!! Had a cheesecake one night pre ordered. However, very limited on what you can order. Desserts, only jelly and ice cream yet an abundance of desserts to choose from with wheat in!!! Tried to order something chocolatey but said probably not !!!
Did leave in our room chocs and cava as my birthday which was a lovely gesture.
Unfortunately , would not return due to the lack of gf options!
Pauline Mather
We recently stayed at this all-inclusive hotel for a holiday, and unfortunately the experience didn’t quite live up to expectations.
While the location was nice and the hotel grounds were generally well maintained, several aspects of the stay were disappointing. The food was repetitive and often lukewarm, with limited variety across the restaurants. Despite being advertised as all-inclusive, many items and services came with extra charges, which felt misleading.
Service was inconsistent throughout the stay. Some staff members were friendly and helpful, but others seemed uninterested. The rooms were adequate however you couldn't control the air conditioning and the pillows were not suitable for ongoing back/shoulder issues. When we went to reception to ask for a different pillow, we were advised they only had one type. The rooms didn't come with tea/coffee facilities which meant you had to wait until breakfast, lunch or dinner for a cuppa. The machines in the pool area were switched off outwith certain times. Although you.could.go to the bar however it would have been nice to bre able to help yourself. The fridge in the room wasn't cold, if anything it was warm and water wasn't cold. Although it was a double.room, it was 2 single beds put together but not held together so gap inbetween.
For a hotel marketed as a relaxing, all-inclusive experience, it fell short in terms of value for money.
Overall, this holiday was average at best. With some improvements in food quality, service, and transparency around what is truly included, the hotel could offer a much better experience. As it stands, I wouldn’t choose to return.
Mark Bowe
Loved our family holiday at Costa Calero. Our ground floor rooms were perfect for family of 4 ,2 Adults & 2 Teenagers and as we were close to the pool we spent time on the sunloungers at our room as well as by the pool. The Bathrooms were very nice and our shower was amazing, bedrooms were spacious and had plenty of wardrobe space and hangers and the beds and pillows were extremely comfortable. Food was very nice but we did break it up by eating out in the marina a couple of times. We didn't upgrade to premium AI as we felt the drinks available on the standard AI were good enough for us. Staff all work very hard and were very pleasant and we never had to queue for more than a couple of minutes for drinks
James Walker
A truly fantastic hotel with great staff, a lovely location and the best atmosphere. Busy enough to have plenty to do when you want to but quiet enough to relax, the perfect mix. The sea view rooms are really nice and always look forward to coming back even after having been three times already.
My Booking
