Gillian Batchelor
Another lovely stay, excellent location close to the harbour and lovely views.
The staff members and the service is excellent. The grounds are lovely and all the facilities are excellently constantly maintained
There are activities throughout the day for anyone who wants to take part and evening entertainment. The choice of food is excellent with great pride taken by all the restaurant staff.
We would highly recommend using the Spa pool but there are other pools also available. Many guests return time and time again which is a great testiment to just how lovely this hotel is. We have already booked to return again and are really looking forward to seeing familiar and excellent staff members such as Manuela and Chiara who make it feel like home.
Mandy Langford
Just back from a 1 week Prestige all inclusive stay. (weather wasn't great before I start!) BUT the room was brilliant - no complaints. Staff not that friendly tbh and queues at the AI bars. Food was quite good, good variety each night BUT barely warm (my biggest criticism). Fortunately there was 1 microwave in each restaurant which wasn't great in terms of heat capacity but every meal I selected got whacked in that for 5 mins cos I like my food hot. Not many shops, bars, restaurants nearby if you wanted a bit of a change from the hotel bars but a lovely harbour 6 mins walk down the hill (but a bloody steep hill to walk back up - be warned!!). Impersonal hotel in terms of the staff so you need to get chatting to other guests who I feel sure would say the same. Did I enjoy it? - it was a lovely break for sure (who doesn't like a bit of luxury?). Would I return? - I doubt it tbh.
Markéta N
My partner and I were given a family room (our room was connected with another one through a locked door). We heard everything that was going on in the other room. Alarms going of in the middle of the night, TV, music, and their conversations. One night new guests arrived and we couldn’t sleep for two hours while they were unpacking, talking and showering at 3 am. There vere few guests when we stayed so it’s beyond my understanding why we needed to stay in a family room. Everything else was great.
Pauline Mather
We recently stayed at this all-inclusive hotel for a holiday, and unfortunately the experience didn’t quite live up to expectations.
While the location was nice and the hotel grounds were generally well maintained, several aspects of the stay were disappointing. The food was repetitive and often lukewarm, with limited variety across the restaurants. Despite being advertised as all-inclusive, many items and services came with extra charges, which felt misleading.
Service was inconsistent throughout the stay. Some staff members were friendly and helpful, but others seemed uninterested. The rooms were adequate however you couldn't control the air conditioning and the pillows were not suitable for ongoing back/shoulder issues. When we went to reception to ask for a different pillow, we were advised they only had one type. The rooms didn't come with tea/coffee facilities which meant you had to wait until breakfast, lunch or dinner for a cuppa. The machines in the pool area were switched off outwith certain times. Although you.could.go to the bar however it would have been nice to bre able to help yourself. The fridge in the room wasn't cold, if anything it was warm and water wasn't cold. Although it was a double.room, it was 2 single beds put together but not held together so gap inbetween.
For a hotel marketed as a relaxing, all-inclusive experience, it fell short in terms of value for money.
Overall, this holiday was average at best. With some improvements in food quality, service, and transparency around what is truly included, the hotel could offer a much better experience. As it stands, I wouldn’t choose to return.
Andrew Taylor
Great hotel in all aspects. I really do not understand the negative reviews. We stayed all inclusive for a week for a family holiday in half term. I think this hotel appeals to retired folk wanting some time away, families and sports enthusiasts. One of the four pools is lane marked for swimming lengths, one heated (a bit), one for babies and toddlers and another for anything else. Yes some were cold in February, but it was February. The service was excellent, staff friendly and nothing was too much trouble. The food was very good. I guess about 60% was the same every day with the rest changing daily so I was never bored. Even with the staples there was variety. For example 7 different types of yogurt at breakfast daily. If you want to rent a cycle Lanzarote Bike is based at the hotel and again great staff.
