Pauline Mather
We recently stayed at this all-inclusive hotel for a holiday, and unfortunately the experience didn’t quite live up to expectations.
While the location was nice and the hotel grounds were generally well maintained, several aspects of the stay were disappointing. The food was repetitive and often lukewarm, with limited variety across the restaurants. Despite being advertised as all-inclusive, many items and services came with extra charges, which felt misleading.
Service was inconsistent throughout the stay. Some staff members were friendly and helpful, but others seemed uninterested. The rooms were adequate however you couldn't control the air conditioning and the pillows were not suitable for ongoing back/shoulder issues. When we went to reception to ask for a different pillow, we were advised they only had one type. The rooms didn't come with tea/coffee facilities which meant you had to wait until breakfast, lunch or dinner for a cuppa. The machines in the pool area were switched off outwith certain times. Although you.could.go to the bar however it would have been nice to bre able to help yourself. The fridge in the room wasn't cold, if anything it was warm and water wasn't cold. Although it was a double.room, it was 2 single beds put together but not held together so gap inbetween.
For a hotel marketed as a relaxing, all-inclusive experience, it fell short in terms of value for money.
Overall, this holiday was average at best. With some improvements in food quality, service, and transparency around what is truly included, the hotel could offer a much better experience. As it stands, I wouldn’t choose to return.
Mark Bowe
Loved our family holiday at Costa Calero. Our ground floor rooms were perfect for family of 4 ,2 Adults & 2 Teenagers and as we were close to the pool we spent time on the sunloungers at our room as well as by the pool. The Bathrooms were very nice and our shower was amazing, bedrooms were spacious and had plenty of wardrobe space and hangers and the beds and pillows were extremely comfortable. Food was very nice but we did break it up by eating out in the marina a couple of times. We didn't upgrade to premium AI as we felt the drinks available on the standard AI were good enough for us. Staff all work very hard and were very pleasant and we never had to queue for more than a couple of minutes for drinks
Jeremy Smith
Recently went to this hotel with my friends for a new years holiday and upon arrival we were greeted by a very horrid smell and all the walls around were very under maintained with paint falling off them, green, etc. We went to check in at the reception and the black guy behind the counter was being very rude to us and over all had a very bad attitude towards us. Once we got to the rooms they weren’t that bad until we opens the bed sheets and found several hairs in the main and and it was very disgusting. The food was alright and the activities were good. But the worst part is, we paid to stay in this hotel and we go to the night entertainment and we are presented with a black man dressed as Aladdin listening to champions league music while making himself a drink on stage.
Would not recommend.
DO NOT BOOK!!
James Walker
A truly fantastic hotel with great staff, a lovely location and the best atmosphere. Busy enough to have plenty to do when you want to but quiet enough to relax, the perfect mix. The sea view rooms are really nice and always look forward to coming back even after having been three times already.
Alison Kemp
We have returned to this lovely hotel 7 years in a row now and have already booked again. The location near the harbour is absolutely beautiful. The rooms are lovely and very clean. The staff are wonderful and so friendly and welcoming. We love the Animation Team who keep activities going daily and bring fun and laughter to every visit. They are all very hard working and a real asset to the hotel.
My Booking
