Emily Elliott
This place was amazing for me and my children, the pools were great, the selection of food was good, (the only people who moaned were the chicken nugget and waffle brigade). My kids and I had lobster, sushi, seafood, salads. Perfect. The rooms are very clean and well maintained, the staff we all found very nice and helpful and the location was brilliant. We have booked again for next year as we didn't want to leave.
Gareth Bailey
lovely hotel with all rooms overlooking the the beautiful coastline. Located close to shops and bars although I was all inclusive. Food is not the best, but almost what I would expect from a hotel of this size with a huge number of all inclusive guests.
Staff were often very unhelpful and never appeared to smile apart from the people at the pool bar.
Evening entertainment was mediocre at best but there was the odd good act.
On arrival I was unable to get anything to eat or drink and when I questioned where I could get something, I was simply told there was a shop across the street.
Beach access was easy with a gate at the rear of the hotel with a lovely bay for snorkelling.
One member of staff , F. Xavier was extremely friendly and polite and is the only one I could call out as being great
El
Lovely looking hotel, especially bar/entertainment area and pool. Being able to sit outside during breakfast, lunch and dinner is a nice touch too as there is lots of seating. This is our first time visiting and we are very impressed by the location and overall aesthetic of the hotel. We have stayed in a Club Teguise suite which is beautiful. Lovely free standing bath, living room area, fully stocked mini fridge every day and 2 impressive balcony’s ( one equipped with sun loungers). However, on the second night of our stay, we noticed a few ants which progressively got worse and began to look like an infestation. Disappointed, we reported this to reception. We were told that housekeeping would be informed so they could take care of this. However, I do not believe this communication happened as there were still just as many ants, if not more, later that day. So we had to pop to the shop and get some ant spray. After spraying the room, the ants have died/not come back which was a big relief. The lack of care and huge dismissal of this situation was rather upsetting though, especially as we have paid extra for a suite.
A lot of reviews complain about the food, in a way I can see why. Breakfast is okay (pretty standard), lunch, in my opinion, is the best meal of the day as there is usually a good variety of picky bits and it is also well geared for people with allergies or fussy eaters. Dinner, on the other hand, has been rather disappointing. So far we have stayed for 5 nights and only eaten at the hotel twice for dinner due to a lack of food options. My partner is lactose intolerant and at dinner there are not many options to suit this, and the things he can eat often don’t seem appealing. So if you’re a fussy eater, or have any food/dietary requirements, expect to eat out a few times during your stay here.
Another small complaint is the people who go and put towels on sunbeds at around 7am. Especially when they put them there then decide to disappear for half the day. It’s just a bit sad and selfish to be honest and I think hotel staff should implement some measures to prevent this from happening. It leaves you wandering around the pool looking for somewhere to sit, even though there’s 20 empty beds they just have towels on them.
Overall, a stunning hotel in an amazing location. So close to all the little shops and restaurants and around a 5 minute walk from the square and beach. I would definitely stay here again as we have really enjoyed our time ( minus the few nit-picky things and the ants of course). I would recommend this hotel to anyone. Definitely the most gorgeous looking & biggest hotel in Costa Teguise. Just lovely.
Bartłomiej K
A wonderful hotel, beautifully located by the beach and at the same time in the center of the island, making it close to all the attractions.
As for the food, everything was always fresh and tasty. We rate the variety and quality of the food very highly. It might be slightly more geared towards British tourists, but that’s understandable given they make up a significant portion of all guests.
The service was of a very high standard. Everyone was friendly and smiling. Well done — keep it up!
Martin :-}
Great location on the sea front, in the centre of the resort, close to shops, bars and restaurants but not so close as to be noisy. Staff were mostly all very friendly and efficient. The room (Superior Double ) was light and airy and a good size. There was sufficient draws and cupboard space and sufficient coat hangers. Everywhere was spotlessly clean. The bathroom was spacious with a good shower. There was a magnifying mirror which with the good lighting was fine for doing obes make up. Breakfasts were great, a big selection which varied daily and of a good quality. The pool area was very clean and we never had a problem finding a sunbed. These were comfortable and easy to move. Very clean
Disliked
Really didn't like having to wear a wrist band for the duration of our stay. Surely a four star hotel can find a better way to identify it's guests than this.
It would have been good to have had a pool service rather than having to walk to the bar for drinks.