Lída Maršálková
We truly enjoyed our stay at this hotel. We booked a room with a sea view, and it was absolutely stunning. The room itself was spacious and cozy – while you could spot a few budget-style repairs here and there, it was nothing major. The bathroom was clean and modern, which we really appreciated.
The hotel as a whole is simply impressive – it feels almost like stepping into another world. The open space filled with plants and the modern bar in the center created a beautiful atmosphere. We were also pleasantly surprised to find two pool tables in the common area – a brilliant idea for spending the evening in a fun way instead of just sitting at a table with a drink.
Housekeeping was excellent. The floors were mopped every single day, which is not always the case in many hotels. It’s clear that the staff work hard and genuinely care about what they do.
As for the food: we had the all-inclusive option, so we got to try a wide variety of dishes and drinks. Everything was of very good quality, with the Mexican cuisine being the highlight – we only wish it had been available more often. The only downside was the cleanliness in the restaurant area. Of course, much depends on the guests and how tidy they are, but it would have been great if there had been a staff member dedicated solely to keeping the dining area clean throughout meal times. A couple of times I ended up stepping on bits of food like cheese or ham that had fallen on the floor, which did spoil the experience a little.
Overall, though, I would absolutely recommend this hotel and truly hope to come back one day.
Tim Doel
Just leaving today after a 10night stay. Room is comfortable has almost everything you need. Our room had a electrical issue which was unresolved, until I found the breaker box and reset the trip, I reported this at 10am and reset the breaker at 1800...so despite assurance that it would be sorted it wasn't and hasn't been mentioned since..
We went all inclusive for the 10 night stay, food got a little boring, it was almost different every day, but I'm fussy due to having a stomach operation, but overall it was good. The best meal we had was in their restaurant that you need to book, this was a 4 course meal and was amazing! Highly recommend booking this restaurant if you stay here.
We also ate out once during our stay and had a good experience there too.
The evening entertainment was hit and mis. Better in the pool bar than inside we found.
Overall it's a nice hotel, in my opinion it could do with a decorative refresh as its starting to look tired.
Lots to do in the local area we hired e-bikes and got around on those for the day.
Emily Elliott
This place was amazing for me and my children, the pools were great, the selection of food was good, (the only people who moaned were the chicken nugget and waffle brigade). My kids and I had lobster, sushi, seafood, salads. Perfect. The rooms are very clean and well maintained, the staff we all found very nice and helpful and the location was brilliant. We have booked again for next year as we didn't want to leave.
Gareth Bailey
lovely hotel with all rooms overlooking the the beautiful coastline. Located close to shops and bars although I was all inclusive. Food is not the best, but almost what I would expect from a hotel of this size with a huge number of all inclusive guests.
Staff were often very unhelpful and never appeared to smile apart from the people at the pool bar.
Evening entertainment was mediocre at best but there was the odd good act.
On arrival I was unable to get anything to eat or drink and when I questioned where I could get something, I was simply told there was a shop across the street.
Beach access was easy with a gate at the rear of the hotel with a lovely bay for snorkelling.
One member of staff , F. Xavier was extremely friendly and polite and is the only one I could call out as being great
El
Lovely looking hotel, especially bar/entertainment area and pool. Being able to sit outside during breakfast, lunch and dinner is a nice touch too as there is lots of seating. This is our first time visiting and we are very impressed by the location and overall aesthetic of the hotel. We have stayed in a Club Teguise suite which is beautiful. Lovely free standing bath, living room area, fully stocked mini fridge every day and 2 impressive balcony’s ( one equipped with sun loungers). However, on the second night of our stay, we noticed a few ants which progressively got worse and began to look like an infestation. Disappointed, we reported this to reception. We were told that housekeeping would be informed so they could take care of this. However, I do not believe this communication happened as there were still just as many ants, if not more, later that day. So we had to pop to the shop and get some ant spray. After spraying the room, the ants have died/not come back which was a big relief. The lack of care and huge dismissal of this situation was rather upsetting though, especially as we have paid extra for a suite.
A lot of reviews complain about the food, in a way I can see why. Breakfast is okay (pretty standard), lunch, in my opinion, is the best meal of the day as there is usually a good variety of picky bits and it is also well geared for people with allergies or fussy eaters. Dinner, on the other hand, has been rather disappointing. So far we have stayed for 5 nights and only eaten at the hotel twice for dinner due to a lack of food options. My partner is lactose intolerant and at dinner there are not many options to suit this, and the things he can eat often don’t seem appealing. So if you’re a fussy eater, or have any food/dietary requirements, expect to eat out a few times during your stay here.
Another small complaint is the people who go and put towels on sunbeds at around 7am. Especially when they put them there then decide to disappear for half the day. It’s just a bit sad and selfish to be honest and I think hotel staff should implement some measures to prevent this from happening. It leaves you wandering around the pool looking for somewhere to sit, even though there’s 20 empty beds they just have towels on them.
Overall, a stunning hotel in an amazing location. So close to all the little shops and restaurants and around a 5 minute walk from the square and beach. I would definitely stay here again as we have really enjoyed our time ( minus the few nit-picky things and the ants of course). I would recommend this hotel to anyone. Definitely the most gorgeous looking & biggest hotel in Costa Teguise. Just lovely.