Nancy Manik
Overall, we had a good stay here. The resort offers plenty of vegetarian options and even on-demand vegan choices at breakfast (the pancakes were a huge hit with our families!). Dinner also had nice variety, though lunch options felt a bit limited.
Rooms were spacious and comfortable with beautiful sunset views. Drinks outside of the half board package can be quite expensive, so worth keeping in mind.
The main downside for us was the spa. We booked the luxury package for our mothers with the promotion, but they both left very disappointed. They were told the massage would end with attention to their legs and feet, but that part never happened, leaving the experience incomplete and unsatisfying.
In short: great food (especially breakfast), lovely rooms, but the spa needs improvement.
Colm Foley
A Fantastic Family Stay – We’ll Be Back!
Such a beautiful hotel. From the facilities to the food and most of the staff, this place is nothing short of perfect for families — whether you have young kids or slightly older ones.
We booked the Privilege package, and it was absolutely worth it. Access to the exclusive rooftop pool and priority bookings at the themed restaurants each night really made the experience extra special.
Don’t miss Stromboli’s Italian Restaurant on site — the food was perfect for both adults and children, and the service was outstanding. A big thank you to Pamela for your warm and welcoming hospitality.
As H10 hotels go, this one is truly exceptional. Thank you to all the wonderful team at H10 Atlantic Sunset, Tenerife — we’ll definitely be back next year!
Elizabeth Finlay
Absolutely beautiful location. Privilege service is worth every penny. We were all inclusive too and the variety of food and drinks was first class. With privilege you can book other restaurants too as often as you’d like and the Buffett has great selection. The staff are all very professional and have good sense of humour. There’s something for everyone at this hotel but our favorite location was the roof top with the infinity pool. What a view The rooms are serviced every day and mini bar is included in the price and topped up every day with drinks crisps nuts and sweets. We have loved our stay and can highly recommend the hotel. Can’t wait until we stay again 🌅
ramo
DO NOT BOOK THIS HOTEL!
From the moment we arrived, the experience was disappointing. We were greeted by a receptionist who clearly had no interest in her job. The check-in process dragged on for 30 minutes, causing us to miss breakfast entirely.
The only alternative was the lobby bar, which offered nothing but sweet pastries and coffee—an unhealthy option for children. At the beach bar, the choices were just chips and peanuts, with no sandwiches or other snacks available.
Lunch was equally underwhelming, with limited options. Twice we were served undercooked rice (paella) that was very hard. Portions were small and spread thinly across large trays to give the illusion of abundance, and most of the food was clearly prefabricated. On one occasion, they served sushi with soy sauce that had been watered down. When we pointed it out, they corrected it, but without offering an apology.
The hotel has a reputation for recycling food, and unfortunately, it seems this is done at the expense of guests’ health. Of the five on-site restaurants, children are not allowed at the Japanese one, and securing a reservation at the others was nearly impossible—over a 10-day stay, we only managed to dine at two of them.
The staff, overall, were unpleasant and unprofessional, making faces and appearing irritated. The only friendly staff were at the kids’ club, where the team played nicely with the children and were kind.
There were not enough employees on duty, and we were told this was due to staff being on vacation. Service was slow, and tempers were short.
In my opinion, the hotel’s star rating is completely undeserved. It wouldn’t even qualify for three stars based on our experience.
I would definitely not return to this hotel, and I do not recommend it.
Ovidiu Popescu
Hello.
I stayed at the hotel for 7 days.
Conditions of 9!!!
Very good food for families with children.
Excellent day and evening activities for children and adults.
For a family of 2 adults and 3 children it is a bit difficult to live in one room!!!.
The restaurants are 10!!! Congratulations.
Mike's Coffee Top.
Daisy Truck Top.
On the day of departure we went to the reception and asked to leave 2 hours later and they said it was free, but we had to pay. Pathetic!!!
My Booking
