Vicky Gray
We had a really fantastic holiday as a family of 4. The hotel is absolutely immaculate and the rooms are large. Housekeeping was faultless and the rooms were cleaned and minibar replenished everyday with water.
We soon got use to the booking system for the restaurants and I think it worked well. I would perhaps say that reception could do the first booking with you on check in to make sure you know what you're doing and you have a plan for the first meal in the hotel. You could book the a la carte restaurants easily and frequently which we loved.
The food and drink was great and the coffee shop with fantastic cakes was so good!!! A fantastic all inclusive experience.
I would perhaps suggest that the pool bar could do with x 2 staff members serving behind the bar in the afternoon (3-6pm) as you did wait a while for drinks then with one one member of staff.
Overall, a great holiday, fantastic hotel and we'd love to return.
Taehee Kim
My kids and I had a blast at H10 Atlantic Sunset. The hotel was very well kept, the rooms spacious and clean, the staff attentive and friendly, most of all the hotel was located in a quiet and peaceful area of the island. We really enjoyed the Privilege service we got with our room. The lounge was nice to visit through out the day and their breakfast and dinner service was top notch. I recommend getting the Privilege room, just for this added service. The infinity pool for Privilege guests was also really relaxing and wonderful to rest.
Birch Birch
I have stayed at this hotel many times over the years.
Always had a great time,
But this time, our visit was a different story.
First of all, after a long and late flight, we checked into our room, which turned out to be 2 single beds, despite us booking and paying for a double room with a double bed. When we contacted reception, they stated that the hotel was full and we would have to wait until other guests checked out the following day (after 2pm, once the room had been cleaned).
When we finally checked into our correct room, we tried to open the balcony door, so our surprise, the sliding door was jammed shut. Again, we contacted reception, who stated that they would send up a maintainence person. This person never showed up.
The following day, despite us putting the sign on the door for our room to be cleaned, we got back and the room had not been touched. We then had to contact reception again, who send cleaners up while we waited outside on the balcony.
2 days later, we returned to our room again, to find that the cleaners had removed our old towels and failed to replace them. Again, reception was contacted. We also noticed that our mini bar had not been restocked.
We are aware that the hotel staff were under increased pressure, due to the 2 day strike, however, all of the above issues occurred before the strikes had even started.
From the moment we got there, the low moral of staff was evident, which progressively worsened during our stay. This was reflected in the cleanliness of the restaurant and the service of some of the staff around the hotel.
Despite continuous re-booking of this same hotel, it brings us great sadness that we will not be returning to this hotel ☹️
Zelpha Chapman
No denying this is a beautiful hotel and the food hall was very good but I have never met reception staff that are so rude or unhelpful in a 5 star hotel as I did in this hotel. Really impacted negatively on our holiday. I would not return. Our friends have an apartment nearby so we were celebrating two of their birthdays but were unable to get them a day pass and they weren’t allowed to come into our hotel at all. I would go so far as to describe some of the reception staff and security as hostile and intimidating. Really spoilt what could have been a superb break.
Furthermore one day we were sunbathing around the pool and we noticed my husband’s sugar level is low as he is diabetic. I went to the pool bar to order some food. I was asked if I’d made a reservation (which I didn’t think would be necessary as there was about 15 tables available). So I said no but I’d like to reserve one. The waitress asked me to use the app to make a reservation. I couldn’t remember my apple password so couldn’t download it so she actually refused to serve me any food!!! This is supposed to be a relaxing holiday. The owners really need to address this. We would have spent a lot more money in the hotel using the facilities but instead we used our money outside of the hotel to dine and socialise with our friends as it was so unwelcoming. Such a shame as the view from our room was stunning and the facilities excellent.
Rebekah Feldman
Lovely hotel. Get the privilege level because the adult rooftop infinity pool is an amazing view. Food is good for an all inclusive. Gorgeous views. I sat on my balcony watching the sea for ages. It’s a bit of a drive from the airport so rent a car or prepare to uber. Service was wonderful and a big thank you to all the waiters at the buffet and privilege restaurant and lounge for treating me so well. The rooms are gorgeous and have a separate seating area and private balcony.
My Booking
