Taehee Kim
My kids and I had a blast at H10 Atlantic Sunset. The hotel was very well kept, the rooms spacious and clean, the staff attentive and friendly, most of all the hotel was located in a quiet and peaceful area of the island. We really enjoyed the Privilege service we got with our room. The lounge was nice to visit through out the day and their breakfast and dinner service was top notch. I recommend getting the Privilege room, just for this added service. The infinity pool for Privilege guests was also really relaxing and wonderful to rest.
Birch Birch
I have stayed at this hotel many times over the years.
Always had a great time,
But this time, our visit was a different story.
First of all, after a long and late flight, we checked into our room, which turned out to be 2 single beds, despite us booking and paying for a double room with a double bed. When we contacted reception, they stated that the hotel was full and we would have to wait until other guests checked out the following day (after 2pm, once the room had been cleaned).
When we finally checked into our correct room, we tried to open the balcony door, so our surprise, the sliding door was jammed shut. Again, we contacted reception, who stated that they would send up a maintainence person. This person never showed up.
The following day, despite us putting the sign on the door for our room to be cleaned, we got back and the room had not been touched. We then had to contact reception again, who send cleaners up while we waited outside on the balcony.
2 days later, we returned to our room again, to find that the cleaners had removed our old towels and failed to replace them. Again, reception was contacted. We also noticed that our mini bar had not been restocked.
We are aware that the hotel staff were under increased pressure, due to the 2 day strike, however, all of the above issues occurred before the strikes had even started.
From the moment we got there, the low moral of staff was evident, which progressively worsened during our stay. This was reflected in the cleanliness of the restaurant and the service of some of the staff around the hotel.
Despite continuous re-booking of this same hotel, it brings us great sadness that we will not be returning to this hotel ☹️
Aribranni
The hotel is beautiful, it is located in an area of Tenerife where it is mostly sunny.
From the moment I arrived I felt very welcome. Noemi, from the public relations team, was very nice and showed me the pool and some areas of the hotel with great kindness.
I found the pool spectacular, quiet and with beautiful views of the sea (attached photos). Then in the restaurant I was served by Sabrina, who was very attentive, explained the buffet, and accompanied me to my table with a smile.
All the staff were friendly and professional, very nice 😊😊.
Jan Van Win
This is an amazing hotel. We stayed here end of March 2025 and we enjoyed every bit of what they had to offer. The buffet, snackbar and restaurants offer a very high quality of food. Any cocktails are served with picture (& taste) perfect excellence. The rooms are beautiful, so are all the (very well maintained) facilities. The gym is OK and open 24/7. We did not test the Spa. There is a nice buffer between the family pool (which has an amazing water castle, by the way) and the other pools, so don't be afraid of any disturbance caused by kids being loud or so. The staff is genuinely friendly and offers great service.
Georgia Handscomb
We stayed at the H10 Atlantic Sunset Hotel with our 18 month old for a week. Couldn't fault the hotel from the facilities available, cleanliness and the staff. The half board food options in the market place restaurant were varied and freshly cooked. We went out for lunch every day and walked to local restaurants on the sea front which were between 10 minutes to 30 minutes walk along the coast. Although we couldn't leave our daughter in the kids club due to her age, she was able to use the toys with us supervising. Would highly recommend to any family. We had a great stay ☺️
My Booking
