Gloria Palace San Agustin Thalasso and Hotel

K D

So positives: Some genuinely helpful staff, including the chef who was trying to help us as vegetarians. Cleaning staff were very good Room was spacious and well proportioned, also clean. Negatives: All inclusive is not actually all inclusive. There's loads of things that are not included. The staff try their best to give as little drink as possible. One member of staff at the bar told me they don't know how to make certain drinks. Why are they working the bar then? They also try their hardest to extract as much fees in extras as possible. They don't provide irons as they want guests to use their ironing service. Syro at reception is very rude in my opinion. You can't use the rooftop bar/pool area as it's an additional extra A fair few drinks are not part of all inclusive A fair few snack items are also not part of all inclusive They have a games room but every single game, you have to pay for as extras. There's a couple of pools but there was no life guard at the kids pool. It's also exceptionally salty (the water) and not enjoyable. They have a fairly large water slide, which nobody mans. The buffet food is basically the exact same stuff just recycled. The juices at breakfast aren't fresh, it's just from concentrate. The plates are not always clean and often found to be dirty. This is definitely not a 4 star. It's an average 3 star. My feedback would be: maybe try to focus on giving your guests as good an experience as possible and maybe try actually listening to the feedback in the reviews. Don't give generic responses to each review. How about actually addressing the points I've raised?

Mya Kinsella

This was the most beautiful hotel which is only a 4 star hotel but I believe it deserves to have 5 stars as it has absolutely everything you could ask for. The staff were very friendly and helpful. We didn’t go all inclusive so we only had breakfast every morning but the Buffett for breakfast was amazing. There were choices for everyone I normally don’t like breakfast buffets but this one had absolutely everything. There was no rush to get sun loungers on our first day we only came down to the pool at 11:30 and there was still plenty of sun loungers to choose from. I will definitely be staying here again as we only stayed for a week and wish we could stay for longer. It is also only a 5 minute walk away from san agustin shopping centre. We also had an option of getting a free shuttle bus down to the beach every day. I could not recommended this hotel enough it caters to all your needs.

Furkan Surucu

I don’t understand how this hotel is considered all-inclusive. There aren’t even basic cocktails included (margarita, cosmopolitan etc.) , nor any of the items listed on the buffet menu. The rooftop terrace is also not part of the all-inclusive concept. The evening entertainment consists only of singing—there are no shows or performances of any kind. The location to the Agustin beach is 15 min by walking, shuttle to the better beaches runs only twice a day, which could be more- at least per 2 hours. Under the name of sustainability, they charge 50 cents to change towels even though I haven’t paid because I booked via Tui, yet they serve drinks everywhere in plastic-containing cardboard cups. Aside from these issues, the staff are friendly, the room service is good, and the rooms themselves are nice. Food quality is around 6-7/10.

Athina Kalfa

We stayed for 10 nights in November and had a wonderful experience. The hotel offers a variety of programs and activities throughout the property to keep you entertained. Everything was clean, and our room had endless ocean views. Being right above the rooftop pool garden was perfect—we enjoyed relaxing there during the day & sipping delicious cocktails at night. Another highlight was the Thalasso Centre, which made our stay even more special. Highly recommend!

Liv

Sadly, this hotel just doesn’t live up to expectations. Whether it was Jet2 mis-advertising or simply bad timing, it definitely isn’t 4-star worthy. The food was pretty laughable – the buffet selection was dire and everything was served cold. Our sheets were only changed once during the week despite daily cleaning, which didn’t feel very 4-star either. I also later read other reviews saying some rooms weren’t cleaned at all, so this seems to be a wider issue. The communal areas, including the lobby, have no air conditioning which made them very uncomfortable to spend time in. On top of that, the noise levels throughout the hotel were relentless. Music and announcements blasted around the pool all the way until 11:30pm, and the sound was unavoidable because of the sheer volume they keep their speakers at. Even during dinner, the live performances were often so loud you couldn’t comfortably hold a conversation across the table. The hotel would really benefit from turning it down a few notches. Entertainment overall was very child-focused and honestly poor, while the pool area was far too loud to be relaxing. On top of this, access to the adults-only pool came with an extra charge that wasn’t mentioned anywhere in the description – another frustrating surprise. The rooms are large and spacious but quite basic. On the plus side, the location is fantastic for walks, shops, and restaurants, and the hotel’s shuttle bus was genuinely one of the highlights of the stay. Unfortunately, our final bill was also miscalculated, with extras massively inflated. We chose not to argue at the time, but it left a bitter taste at the end of the holiday. Overall, the hotel has potential, but between the poor food, noise, hidden charges, lack of comfort in communal areas, cleaning concerns, and billing issues, it really falls short of a 4-star standard.