Jean Dalby
We stayed for 11 nights in February booking with Jet2. Very nice hotel in a quieter part of Gran Canaria. Lovely friendly staff. Food was good and plentiful, although often wrongly labelled. It was often difficult to get a drink at lunch and dinner as the waiting staff were so busy. 2 free buses to nearby Playa del Ingles and Maspalomas per day. Public buses to Puerto de Mogan and Las Palmas were fairly frequent but usually full so difficult to get on. To get to public buses and seafront necessitated a walk up and down a steep hill. Plenty of sunbeds around the large pool. Lots of daily entertainment including yoga, boules, aqua aerobics and bingo. Nightly entertainment included singers, magicians and dancers and was mostly from 9 for 45 mins, followed by a singer.
Stuart Donald
The location of this hotel,on a hill,gives great views across San Agustin bay which is particularly nice at sunrise and sunset. Our room was great,a few signs of wear and tear but immaculate and fully functional. The cleaning staff did a really good job. Food in the buffet restaurant was really good with a huge well presented selection. The restaurant staff kept everything tidy and nothing was too much trouble. Reception staff were very helpful and bar staff attentive. Pool area was kept immaculately. We could not fault anything about this hotel and will definitely return.
Susan Morrison
The hotel surpassed all our expectations! Fabulous views, friendly, helpful staff, amazing cuisine, clean and comfortable rooms. Couldn’t fault it! We had originally booked car hire, but the hotel had everything we needed so car hire was unnecessary. It’s on a hill and is a pleasant walk down to the shops. For those like myself who aren’t good at climbing up hills, the taxi service, at the bottom of the hill near the shops, offers very cheap fares to get you back. We couldn’t recommend this hotel high enough! Brilliant stay. Thank you.
Luca Swiderski
Beautiful hotel!
Our room is modern, comfortable, and always spotless — housekeeping does an amazing job every day.
Breakfast is great, especially the fresh omelettes and eggs made to order.
There are plenty of cozy sun loungers by the pool, which we really like — the water is just a little bit cold though.
The spa area is lovely and very relaxing, but the pricing is a bit confusing. On the posters it said there is an offer for €17.50 per person instead of €48 for the pool tour including the sauna and steam room, but now it seems the price is €23 instead of €35 just for the pool tour alone? We only found out about the two whirlpools, sauna, and steam room about 10 minutes before we had to leave, so we unfortunately didn’t get to use them. It would be wonderful if one spa visit were included in the room rate during the stay.
Parking was super easy — there was always a free spot right in front of the hotel.
CORK Scot
Nice hotel.
Reception staff were generally very helpful and great moving us from a “sea view” room on the second floor to the seventh floor where we could see the sea.
Top floor, adult only pool, sun bathing and bar area - staff, service was excellent.
Gorbea restaurant- food was excellent and service.
Thalasso spa - we had a massage and used the salt spa pools on a couple of days. Very enjoyable and good service.
Gym - spacious, pretty well equipped and kept clean.
The main buffet restaurant - food was largely acceptable and improved. Restaurant staff were so focused on the operational side of doing their jobs and it felt like you, the customer, was in the way. Hotel did a survey on this and the service in the buffet restaurant improved for like a day.
Still a great holiday and a very positive opinion of the hotel overall.
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