Dmitri Babuskin
Hotel left mixed feelings. People working here are friendly and service good. I wouldnt rate the architecture aince it is taste thing, but for me some choises in building are style over functionality. Touch controls for lighting in rooms is one of them, you have to get used to it. Also fully glass shower (lucy it has curtain divider) in the middle of the room and toilet which is techically in closet with mooving doors are questionable choises in design. Bed was nice and comfortable. Thing that werent so nice is cleanliness, when we first came to room there was a lot of dust, mirrors dirty. Also a little more trust in guests would be better - window handles are removed and room is very stuffy, good that AC works at least. Breakfast could be with wider range of food (porridge may be?) and with better control of fruit freshness. You can get discount in near parking house if you stay here.
Ali Irany
We booked this 0 star hotel through Expedia
And our priority was a room with balcony and sea view. We paid for the room and were looking forward for a nice and relaxing holiday in Gran Canaria.
It looks like our priorities did change somehow throughout the booking process and we were given the most RUBBISH room possible when we arrived. The room was without any windows, next to a extremely busy, 24/7, dual carriageway. We went to speak with the manager but he didn’t have the courtesy to come and speak with us (RUBBISH customer service). The poor young receptionist was told by the manager that we were given the room we booked (no signs of humanity/courtesy).
We paid for 7 nights but left the awful place after 3 nights as we were unable to sleep during the nights due to the high level of noise from the road.
This is our honest review (from 2 Health Care Professionals). We would never ever recommend this place to anyone, specially if your’e planning a relaxing holiday.
In your reply you say that you're sorry...
Why don't you say anything about the arrogant, unprofessional manager??? Unfortunately you CANNOT defend the undefendable, just accept it and don't play the good guy?
Galdric Sanchez
I am writing to share feedback about my partner’s and my recent stay at your hotel, Silken Saaj Las Palmas, in Las Palmas de Gran Canaria, from the 28th of October to the 4th of November 2025.
Our stay started on Tuesday, the 28th of October. We arrived around 11 a.m. to drop off our luggage and check in early — at that point, everything seemed fine. However, when we later returned to see our room (no. 201), after paying for the reservation and receiving no information about the hotel facilities whatsoever, we encountered several issues.
First, the room had a twin-bed setup, even though we had not requested it. I immediately called reception, and while the housekeeping team quickly came and kindly rearranged the beds, we noticed several other problems afterward:
Dust on many surfaces
Rusted fixtures
A broken sink with sharp and stained edges
A greasy stain on the back of the door
A minibar with yellow discoloration at the bottom
As we had been awake since 1 a.m. for our flight, we hoped to rest, but this was impossible. The room faced a busy eight-lane road and was not soundproofed at all. Additionally, the ceiling vent in the bathroom was leaking continuously.
I went down to reception and spoke with Carla, who was very understanding. She explained that the noise came from our “upgrade” to an ocean-view room and that the dripping vent was due to our shower use — which was incorrect, as we had not used it. After insisting several times, Carla finally agreed to change our room.
We left our luggage at reception and returned later after dinner to our new room (no. 402). It was indeed quieter, and we appreciated the small gesture of a bottle of Cava and an apology letter. However, the room’s cleanliness was again disappointing:
Yellow stains near the bed and on the toilet walls(I let your imagination guess was kind body fluid it can be)
Dust on multiple surfaces,
Black mold in the shower corners.
Since it was late, we decided not to disturb reception again and went to the rooftop bar for a drink. Unfortunately, the cocktails were poorly made — my margarita was red and the salt was at the bottom of the glass, and the basil smash contained Manzana, making it undrinkable. We left our drinks unfinished. And on the outside lounge where you can smoke we found many cockroaches and one that was probably about 6cm it was terrifying.
After that, we decided not to make further complaints or use the hotel’s services, including breakfast. Despite daily housekeeping, the same cleanliness issues remained throughout our seven-night stay.
Wanderlust
Great Stay with Great Port and Sea View.
Rooms are cozy.
Meals options are also Good.
Overall, Best Choice around Las Palmas Gran Canaria.
JL Thailand
Very nice hotel and great value for money
Room is nicely appointed.
Bed is super good (hard but not too much)
Staff were nice.
We did take the bfast but a member of our group liked it
