Floresta Hotel

Nicola Mc

We just returned from a 10 day holiday here. We chose half board, as we didn't feel we'd get the value of all inclusive. This was a good choice, as the food was not great. As a vegetarian, the options were poor, with at best two hot 'main course' options, but often nothing but vegetables. Even the 4 salads, which is usually my staple in such buffets, we're disappointing, with many of them containing meat. Labelling was poor, with 'lettuce salad' containing chicken and 'zucchini' seeming to contain ham. The chicken nuggets were often cold, but our niece loved them when they were hot. The breakfasts served me well, with pancakes and a good range of fruit. One of our party was coeliac, and was brought a plate of bread, biscuits and a muffin each morning, with the offer of cereal. For evening meal she could choose one of 3 basic options each evening, but the pasta sauce was like tomato soup and the chicken was pretty tasteless. The service in the dining hall was slow, and the drinks were expensive. The apartments were good, with lots of space, comfortable sofas and beds (although the pillows were hard) and a quiet patio with sun loungers. Our block was over reception, so it could be quite noisy at night and we couldn't open our bedroom curtains unless we wanted everyone to see in. We emailed in advance to ask for a separate shower for one of our party, as she had mobility issues. The initial response was very formulaic, but on making clear we weren't stating a preference we got a human response. However, on arrival that guest had been allocated a shower over bath, and we only realised the shower apartment had been allocated to a different member of our party when that room was finally ready, 45 minutes after we had been given the key. The entertainment is geared to the younger guests it seems, and rather short, so we didn't go most nights. The staff are a mixed bag - sometimes very friendly, sometimes gruff. I get the impression it's not a great place to work, it doesn't seem to be well-organised. On one occasion a bed needed changing, but it was just made up. On visiting reception to ask for it to be changed, it took an effort to get a spare sheet, and an insistence that it would be changed - it wasn't. The WiFi was slow, kept dropping out and didn't work at all for the Sunday. The WiFi security is weak. On balance we enjoyed our time, but in spite of the hotel. We won't be returning.

Paul Barker

Great hotel, very clean and well organised. Ideally located for beach and bars but not too busy. Spar shop directly opposite is convenient. Pools are great and lots of space and sunbeds available. Staff are excellent and very attentive. We had an issue with our TV which was fixed promptly. The only other issue was a leaking skylight in the bathroom ceiling which we have reported and no doubt will be fixed quickly. The evening entertainment was very good and the drinks at the bar were very reasonably priced. As with most hotels I wish they would enforce the no reserving of sunbeds with towels rule they state they have. We saw towels on sunbeds left there all day and nobody used them. However, as we went in March there were plenty available. We are planning to return as we enjoyed it so much.

Siobhan Cassidy

Checked out this morning following 10 days all inclusive. We are a family of four (ages 15 & 12). This hotel is fantastic. From the staff at reception, kitchen, bar, cleaners and entertainment, they were all extremely friendly and nothing was too much trouble. Complex is spotless and the food is varied and plentiful. Would highly recommend staying here, and I look forward to our return.

Robert Bell

We paid for all inclusive. We were given a two bed self catering apartment. Very comfortable but very basic. Could have done with a full length mirror somewhere in the apartment. No tea or coffee which I found a bit strange, so just ended up taking a couple of tea bags out of the canteen everyday with some milk. The food was excellent, plenty of choice of hot and cold, I easily put on 1/2 stone whilst there. The restaurant was extremely clean. It's just across the road from a fantastic beach. Loads of gift shops and restaurants, and a spar mini supermarket. Three swimming pools and a couple of paddling pools. One I found really cold, all salt water. The cleaning staff were very hit and miss, some were very thorough and some it was difficult to even get towels from. All staff were friendly although Ingrid on reception could have smiled a bit more. All staff catered for bilingual challenges except the cleaners, I got the impression they never spoke English when you wanted something. I really would recommend this hotel. And on the beach we're spot on from the flights, hotel and transfers. We flew out of Bournemouth which was really pleasant. We found the airport staff in Lanzarote very off, especially the customs immigration police. The Jet 2 staff were excellent.

celine willemink

Excellent service! Lovely, warm check-in. Management took note of us celebrating a special occasion and we're grateful for the special touch! Buffet at breakfast and dinner also offered plenty of options freshly made.