Whoever Whatever
Please don't waste your money here. Our apartment had front peeling off cupboard doors. It's not hygenic. Yes towels and bedding sorted every other day but on one day the towels were awful. They should have been thrown away. You should tell your customers that Spanish school children use the resort. The front desk apologised for the noise when we checked in. I counted 21 children running between the pool and apartments. There was no control over the children. The apartments are so outdated and not pleasant. Are you ever going to do anything about the apartments. Unless you do you will not get repeat customers. It may be a budget hotel however they should have a least basic cleanliness. I had to buy antiseptic wipes to ensure areas were cleaned. We slept on top of beds as we weren't sure what lay underneath. It's such a shame as it does look promising until you get into your apartment. On the plus side the team are very friendly
DillAndMillCool
When booking this hotel, please have an open mind as I would like to point out a few bad parts and a few excellent parts.
If you are looking to book all inclusive, I would say it is excellent value, otherwise poolside drinks can get a bit pricey with one cocktail emptying your wallet by almost 5 euros and 50 cents.
The pool, poolside bar and restaurant are well kept. The public toilets located by the Restaurant and Reception, alongside the poolside toilets are not the best, and could do with some additional caring.
As for the apartments, they are quite outdated, with only a basic television, some don’t have a very good view and not a large volume of charging stations. Additionally, most rooms do not reach the Wi-Fi, you may need to be in reception or one of the hotel’s facilities to be able to use the network comfortably for browsing. There is some bad parts about the rooms which I would like to point out, if you are a person who likes a bath, although the hotel does have baths in most bathrooms, they have been painted, which I assume is to cover mould or damp. Alongside this, one of the main beds had a few bedbugs, which are not ideal when they bite. The mattresses in the bedrooms are not the best, but they are comfortable enough for a week or 2 week holiday, I would advice against staying longer than that unless you are okay with this! As for self catering the apartments have a nice kitchen, fully equipped with a sink, stovetop, fridge freezer (small) and silverware.
The staff are very kind and helpful, if you need a taxi ask reception as they will happily call you one, which can save you time and hassle, alongside this, they can also pre-book your taxis. The cleaning staff visit your apartment every other day, brining you a toilet roll and fresh towels. If you are not in the room, they will sort your bed.
Please note I would recommend knowing basic spanish words to help communicate with staff, although a large quantity of the members do speak SOME english, it is not 100%. This is especially found when attempting to communicate with the cleaning and maintenance staff.
I would NOT recommend this hotel to anyone with motion issues as there is a large volume of stairs on the site, making it hard to get around. Even for most people with no issues with motion.
Overall, we stayed for 7 days and their was only 2 bad meals during our stay, as their was a lack of choice and quality. If you like foods such as: Fresh Salad, Fruit, Chips, Rice and Pasta, you will not go hungry as during the day there is plenty of options for these.
I would note that if you are a fan of Ice Cream, the hotel does not have any available, but you can purchase these from the bar, but the selection is limited and the price is on the higher side, especially when around the corner at the THB Flora, their is a nice little supermarket where you can get the basics like these. The site is located in a nice position, it is on a steep hill so plan ahead as it is quite tiring to climb up and down.
From the rooftop, accessible by stairs located by the pool, you can sunbath and take in the view during the day, whilst getting stunning views of the town and beyond at night!
For the price, the hotel is good. But the accommodation could do with some assistance.
Michael Conway
Absolutely the biggest hole I have ever stayed in. Trust me do not book here. All the people saying oh you get what you pay for etc...
They should be paying you to stay here. The rooms are just old and damp, in need of an overhaul. They are what if imagine the old Butlins chalets look like now.
The amount of guests with issues is frustrating. The management are not customer facing and refuse to meet.
We got out in a dungeon of a room, it's impossible to even describe. Door not locking only one window that could not open.
We lost an entire day of our holiday over moving rooms as our initial room wasn't available, then moved twice by the hotel without our involvement.
The only saving grace is the staff in the restraint and bar are very nice and helpful. Genuinely I would recommend not staying ere to everyone with families.
If you want a cheap bed and are not fussy , then go ahead, but if you want a decent standard (including being clean and not old and dated) then go elsewhere.
The food is very poor as well, but it's one of those cheap all you can eat buffets.
Avoid this place.
Richard smith
Rooms good size with kitchenette if needed, all staff really friendly, food and pool bar was good enough for what we paid, good choice of food and drinks, pool area good, about a 2km stroll to the bars in town, taxi back about €4. Not 5* but perfectly adequate for the price.
Donna Douglas
Staying here for a week, can't fault it, rooms a little dated but it's somewhere to sleep only, grounds are lovely, pool clean and nice, would benefit from a couple of parasols to chill under, pool bar fab, all staff friendly and helpful, snack bar isn't great, not alot of choice, food is fine, alcohol is good, loving cocktail of the day, location isn't bad. If u don't wanna walk up hills taxi is a couple of euros. Rooms cleaned every couple of days, fresh towels every couple of days, my room was equipped with a hairdryer, spacious bathrooms, basic kitchen, can hire kettle etc, safety deposit box in room €20 plus €10 deposit, worth it really. No air-conditioning but that's fine, nice walk down to harbour and strip. Will be returning and have recommended to friends too. Thanks for making our holiday comfy n relaxing.
My Booking
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