Emma Healy
So I read the reviews and I totally understand where so many people are complaining. We stayed here with other family members and we all had pool side view on ground floors which we were so happy with so, thank you for that. We had a 3 bed room apartment but we are irish and have a good sense of humour we had two double rooms with a normal double bed which is very seldom to have been abroad the other had two single and then this is were thankfully we find things funny the other single room (if ypu would call it that) had a single bed more of a fold out bed but had a normal mattress the room must of been a wash room or a back balcony and is man made with plastic windows high walls it has an outside light no plugs sockets nothing it is like a prison cell but we found it funny but I'm sure other people wouldn't the apparent was spacious and had cutlery, plates, bowls, cups, glasses fridge, little freezer that freezes the items in the fridge also, microwave and two oven rings. Tv however if you speak English there is no English channels that's an extra charge, we had air con in our price ypu are given a remote it is only in the sitting room but it does go all around the apartment. Two other family members in two different apartments didn't have this which would of been a 100euro for the week 20wuro deposit is included in that 100euro we also had ro give 20 deposit. Family members were in unreal heat in their apartments they rented fans which are 18eueo with deposit but if we had of notice we could of used the air con remote in their apartments and it would of worked unfortunately we found this out on the last day. If you want extra pillows it is 5euro to the cleaners. And don't use the washing machine it is something from years ago which cost 6euro and makes your clothes dirty and stained. The desk staff one was really nice the other wasn't he was very rude. The restaurant staff well omg you would rather starve then go in they quickly run to your table to check your on the list even though they would have seen you there one of the days they argued with 4 other staff around the table of family members trying to tell them they weren't on the list when it was included in there apartments. They aren't friendly or welcoming. Got a late check out on one of the apartments and it was extra charge of course everything and anything is extra charge or deposit. We made the most of our stay but honestly they could do a bit better a bit of entertainment or something
Bertybert Biss
We went as a family and requested ground floor and as requested we were given grounded floor apartments with a view of the sea and apartments next door to the rest of our party in block a , after booking I was a bit worried to read some reviews due to taking a baby however the staff were really friendly the location was perfect with everything on your door step a 20 minute walk to peurto del Carmen 10 minutes walk to matagorda the pool was great the rooms are fine it's a 3 star and I would say it matches just that the shower goes hot and cold constant that is the only complaint to be honest in the rooms . The AC you put a deposit on the remote which you get back at the end of your stay . The breakfast was okay I didn't like the evening meal however some people in the party did so preference I suppose . Toward matagorda on the Island there is a bar called Markos with very friendly staff and great atmosphere for drinks on the evening so a 10 minute walk and in Puerto del Carmen a restaurant called Bianco 5 euros in a taxi really nice food and great staff it's definitely worth the visit .. back to the hotel the maintenance on the grounds are brilliant once the rooms are updated it could definitely be a 4 star I believe we had plenty of parking on the front too I would stay again if I was coming back to this part of the island :)
Sean Phoenix
Close to the beach with a Spar, pharmacy, bars and restaurants right outside. Staff are super helpful and welcoming. Rooms are spotless but the building (from the 80s) could use a renovation. AC is paid and only in the living room, not bedrooms. Washing room (€6) is handy but didn’t clean my clothes well. The bar closes early and there’s no entertainment, but it’s a peaceful spot away from the strip. Would stay again – huge potential if renovated.
April Hunt
Really nice resort, got more than I bargained for! I was travelling alone and I got a 2 bedroom apartment with a rooftop terrace. Dinner was very good value and breakfast was good too - I dont eat much in the morning but had I wanted to I could have. They gave me a packed lunch when I arrived as id missed dinner which was a nice touch. I had friends join me one night for dinner and the additional charge was reasonable.
Air con was in my room but after searching for a while I discovered that's an additional charge and I didn't find out how much it was.
Nice to have a kitchenette so I could chill drinks and enjoy them on the terrace in the evening.
Apartment was clean, staff were friendly, stay was comfortable.
On my last night the hotel was full and it was very noisy - which wouldnt be a problem if I could close my windows! But I needed air so I listened to the mayhem and then my neighbours snoring!! But I was tired enough so I went to sleep 😀
Sharon Fowler
Our hotel for a week. Rooms are outdated but everything you need is there. Maids called in a couple of times while we were there to change bedding and towels. We were half board so breakfast and evening meal provided. Food was lovely, plenty for everyone. Maybe a little background music would help as it was very quiet.
Pool was beautiful but freezing. Only the daring jumped in. Hotel was a 5min walk from the beach and a 20 min walk to a stretch of shops and restaurants. Staff were so friendly and helpful. They all made our stay very pleasant.
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