Toya
We had our vacation for my son's graduation at this resort. It was the best experience. It is about 45 minutes from the airport but once you arrive tou are taken care of from the very start. The resort is very clean and everyone is kind, friendly and make you feel welcomed. You really don't need to leave the resort, it was events every night. It was so many restaurants and the food was delicious. You don't have to worry about feeling safe because they make sure that when ever you leave the resort they get the taxi information upon departure and arrival. They have Italian, International, Hibachi, ans Sushi restaurants for you enjoyment. The rooms are very spacious and clean. I would visit this resort again and would recommend anyone visiting Tulum to try this family friendly resort out.
Manuel Garcia
We had an amazing time at Dreams Resort, and it truly exceeded all expectations. As a chef from Chicago, I was especially impressed with the culinary experience. Chef Francisco really made us feel like VIPs. Not only did he go out of his way to ensure we were enjoying our meals, but the quality of the food was outstanding. He even took the time to come out and chat with us during dinner one night, which was a personal touch that really stood out.
Additionally, Hugo and Manuel at the Patio restaurant were exceptional. Their service was above and beyond, making sure that we had everything we needed and more. Their attention to detail and genuine hospitality made our experience even more special.
All in all, the resort's staff, especially the chefs and service team, created a warm and welcoming atmosphere that made us feel right at home. Highly recommend!
Amy Dodgen
We loved Dreams Tulum! The food, service, and facilities were amazing. In particular, Benito “Mojito” in the Preferred Club made our stay spectacular - he provided wonderful service, remembered all our favorite drinks, and made sure our stay was wonderful!! We will definitely return!
Sweet Fire Photography
It always a pleasure to work at Dreams Tulum. As wedding photographers we enjoy to shoot in Places that has a variety of backgrounds and dreams Tulum has that. From the beautiful green gardens, the stairs at the lobby, the terrace and gorgeous beach.
The wedding department is always very friendly with us and treat us as guests and our couples are always happy with their services.
The rooms are not so big for getting ready pictures if you have a big group but lots of brides choose the bridal suite which is great.
We love to work there and hope we come back soon!!
Thanks Dreams tulum!
Dahlia Dallal
The highlight of our stay was truly the service on the property and the staff members. Edgar and Melanie at Portofino were the standouts. They greeted us every day with a smile and took great care of us each day at breakfast. So much so that we only ate breakfast there. The spa was also wonderful. I had Elena for a brilliant massage and manicure. They had steam, sauna, jacuzzi and a cold plunge pool. Everything you could want.
As far as the hotel itself, the rooms were very dated and need a major refresh. I’m not sure how the hotel gets 5 stars. The grounds were pretty and we were thrilled to play pickleball each day! The food across the board was mediocre. Being that the location is far from Tulum, a shuttle bus in and out of town would really elevate the experience. We paid an exorbitant amount in cabs when we left the property to venture into town.
Kudos to the staff especially Edgar, Melania, Elena and David at the sunset bar who made a great Aperol spritz!
My Booking
