Sarah Caudill
The service at the Preferred Breakfast is fast, friendly and efficient. They always make my family feel special. Edgar always has a smile, has a great sense of humor and make the experience personable. He has memorized our breakfast order and makes us feel special. The staff members that bring the food out are attentive and always in a good mood. The mimosas are amazing, with a nice touch of a cherry and blueberry. They keep us coming back for more! Very well done.
Laurisa Richard
I stayed at Dreams Tulum for 6 days. A year ago I stayed at Dreams Cancun and Cancun location was a much better experience.
The resort layout is very spread out. It wasn’t difficult to get around but just long enough to be inconvenient. There are priority rooms closer to the pool/beach but we didn’t pay for a priority room. If you’re looking for convenience of room location I recommend upgrading to be closer to the pool.
The reason I rate this experience so low is because the communication amongst staff departments is poor. There were several instances when they would call our room asking if we wanted cleaning services to come by (because we had do not disturb set during the time we were in there and when they attempted to come by). We gave them a specific time over the phone that would be good for the next day, and they didn’t show up. Every day this happened. We had zero cleaning services done while we were there. They also called us the night before we left asking if we wanted help with bringing our bags to checkout, we thought that was a nice gesture and agreed on a time. Guess what? … they didn’t show up at the agreed time. Or at all. We called that morning asking again if someone was coming because it was past the agreed time. They said they’d send someone over and be there in 5 minutes. The person was 20 minutes late and by then we already took all our stuff to the lobby for checkout. They have piss poor communication from department to department or shift to shift.
Oh and the food sucks. The world cafe is just pastries and carbs. There’s always a line for the 1 egg station. It’s comparable to our average hotel breakfast.
Now, this part of the review has nothing to do with the resort itself, but I hope you find this helpful if you’re traveling with a baby. I brought my 4 month old along who is drinking from a bottle at the time and the amount of bottle/pump part washing I had to do was very inconvenient and made the experience even worse. I don’t recommend a Mexico trip with a baby - mostly because you should use bottled water to clean everything and for the amount of bottles water I needed, it was hard to come by/request from the resort. I called and asked for 10 bottles and they said they can only bring me 6 per day. So everywhere I went I was getting more bottles to stock pile so I could clean baby things. Like I said, just inconvenient. Maybe my experience overall would have been different if I didn’t travel with a baby but I didn’t get the vibe they were “kid friendly” when we took him out and about either. It’s more “kid tolerated”
Shernice F.
June 2025..this resort is amazing. The staff is super friendly. Angel made check in a breeze. The food options AND room service were awesome. I loved the nightly turn down service AND the pool entertainment and pool concierge were a nice touch. I would definitely recommend. This was a very nice and relaxing trip 🌟 🌟 🌟 🌟 🌟
KiTonya McCoy-Morrow
The room I was assigned did not match the room I booked online. I booked a preferred king deluxe garden view swim out room with a double vanity and tub. I received a double garden view swim out with no tub and one vanity. When I contacted the concierge, they said they dont offer tubs and double vanities. I explained that the tub and double vanity is pictured on their website, so that's false advertisement. He said I needed to contact my agent.
I've stayed at two other Dream resorts with in the past year and this one is definitely NOT of quality in comparison to the others. This resort needs an upgrade. They also need to update the website to reflect the rooms they actually have.
Marla Issac
I stayed at Dreams Tulum Resort & Spa from June 18–23, 2025, and unfortunately, it was one of the worst travel experiences I’ve ever had.
My first room was dirty upon arrival—urine on the toilet seat, mildew smell, and mold in the tub jets. I was moved multiple times, but each room had issues, and staff were dismissive and unhelpful throughout the process.
Service at restaurants was rude and inconsistent. My group was singled out and asked to leave while others remained undisturbed. Restaurant staff also reassigned my confirmed dinner reservation to another guest without explanation. My “preferred club” access meant nothing—no support from the concierge and unavailable amenities.
I was part of a group of ~90 people, and several others also experienced overbooking and poor treatment. I’m a public school teacher who saved up for this trip—and left feeling disrespected, ignored, and exhausted.
I cannot recommend this resort. Hyatt should be ashamed to have its name attached to this property.
My Booking
