Disney’s Art of Animation Resort

Hawkeye

This place was incredible. Our room was the perfect size and interactive. The app made it easy for check in and check out. The grounds were well maintained and so was our room. The linen(towels & sheets) are changed every 2 days. You have to call if you need new linens sooner. The cafeteria was setup like a food court and the meals are tasty and affordable for Disney. If you can, get the refillable cup. It was worth it because we ate in the cafeteria often. But It’s only good at the resort and not the park. The staff and personnel are kind and professional.

Sans S

Review: Disney’s Art of Animation Resort — Disappointing Experience from Start to Finish It’s been a while since we visited Disney World, and sadly, it’s no longer the magical, smooth-sailing experience we once enjoyed. Disney used to be known for its exceptional customer service and spotless resorts—but not anymore. Booking Process — Overly Complicated and Frustrating Trying to book rooms was far more difficult than it should be. Disney now requires the full name, address, and date of birth of every single guest in the party, even if you’re just booking a group of friends. It felt more like applying for security clearance than reserving a hotel room. If you don’t know all your friends’ personal details in advance, good luck getting a room. Check-In — Confusing and Insulting Once we arrived, things only got worse. The front desk staff demanded to know exactly who would be in each room and which person would be managing each room using the Disney app. When I tried to use my card key, the cast member insisted I input a “secret code.” When I simply asked why, she didn’t answer me—instead, she turned to another person in my group and asked them to explain it to me. That was incredibly insulting and unprofessional. We also told her one person in our group would be moving to a different room. You’d think we asked her to solve a Rubik’s Cube blindfolded. It became an exhausting ordeal for what should’ve been a simple room switch. Dining — Slow, Confusing, and Poor Quality We were starving and headed to the food court, hoping for a quick bite. I saw an Asian food counter and thought it would be quick since the food was already prepared and displayed behind glass. Wrong again. Despite having 5–6 staff behind the counter, only one or two were actually serving food. One staff member followed the one with the serving spoon like a lost puppy, while others passed around trays and boxes. It took over 15 minutes just to get food, and I had to grab a soaking wet tray from the pile—stacked without being dried. I ordered the Mongolian Beef, expecting rice and a side of green beans as shown on the menu. Instead, I was handed a small scoop of rice and a few bites of beef with barely visible vegetables mixed in. When I asked for the green beans, I was told, “They’re already cooked in with the beef.” The menu clearly stated vegetables served on the side—but nope. That was it. The portion was tiny—barely enough to feed a 6-year-old—and the whole experience was frustrating. I took a photo of the menu because I couldn’t believe how misleading it was. Final Thoughts This trip was a sharp contrast to the Disney I used to know. Complicated systems, rude staff, and underwhelming food. The magic is fading fast at Art of Animation. It felt like we were doing everything for Disney, not the other way around.

Paul Golmon

It was very clean and the staff was pleasant to us. We had to walk from building#9 but it wasn't bad. I do wonder how we can get a room closer to the main building. Seems we have booked at least 8 times at the All-star resort and now Art of Imagination and we are always far away. We even asked for a closer room due our daughter just hurt her ankle. But all in all we did great

Darcy Nunn

Super cute and clean! We went for breakfast. It was standard, but hot and tasty. Everything cooked properly and kept clean. The staff was super friendly and we even had an encounter with Daisy! The pool areas are so cool to look at! We may stay here in the future based on our visit.

Mercedes Pellot

This place feels like you’re on set, getting a behind the scenes look and bumping into your favorite characters from those movie. The rooms have that nostalgic, cozy vibe like you’re a kid again. It’s family and pet-friendly too (up to two dogs per room, just check with the hotel for policy). So well decorated, pay attention to the details, you might be surprised by what you see or read along the way. And if you like Mickey ice cream bars, try one by the pool… somehow it tastes even better. And get ready to snap lots of photos! If you get the chance, stay here. You’ll love it.