Sunny Beach In A Snowflake
Hotel is a bit dated. Elevator was out of use. Some tiles missing from the pool. Room was a bit shabby but clean. There is a slight musty smell in the bathroom.
Breakfast was good, although occasionally a lot of the coffee machines were out of use which led to long queues.
There is a QR-code on the hotel room wall and following that code it says there is a special offer to upgrading from bed and breakfast to half board. The staff didn't know about the offer and they didn't sell it to us even though we showed them the offer. This is unacceptable. I gave feedback via hotels website but never got an answer. We took our money elsewhere which was actually a good thing because we found many lovely restaurants in El Cotillo.
El Cotillo was a very pleasant surprise! Big enough village offering restaurants, shops and superb beaches! Especially Playa del Aljibe de la Cueva in the South of the village and La Concha beach in the North were lovely. The northern part of La Concha is quite popular for nudists.
I would definitely want to visit El Cotillo again, but I wouldn't choose Hotel Coral Cotillo Beach.
Krzysztof W
Mixed Stay – Some Nice Touches, But Several Disappointments
The reception staff were genuinely excellent – warm, efficient, and very helpful throughout our stay. They really stood out as the highlight and made check-in/check-out a breeze.
Unfortunately, that’s where the positives largely ended. The listing clearly advertised a tennis court on site, but when we arrived there was none to be found – only a paddle tennis court was available. For anyone specifically looking forward to playing tennis (as we were), this was a big let-down and felt like false advertising.
In the room itself we were unpleasantly surprised by lots of small insects crawling around both on the floor,tables and in the bathroom. It wasn’t an infestation, but it was constant enough to be annoying and made the room feel unclean.
Another small but frustrating omission: there was no electric kettle in the room, which is pretty standard these days, especially when the description doesn’t warn you otherwise.
Overall, the friendly front desk team deserves praise, but the missing tennis court, insects, and lack of basic in-room amenities made the stay feel overpriced and underwhelming. We won’t be returning, and I’d advise others to double-check exactly what facilities are actually available before booking.
2.5/5 stars
Mike Davidson
Enjoying a relaxing sunny break before our usual extended winter back home in less sunny Scotland. Twin room was exceptionally clean and spacious good sized bathroom with toiletries. Loads of hot water with over bath shower. Rooms cleaned daily. We went half board and the food was excellent with loads of choice and variety to suit all tastes. The resort is quiet as it is developing. If laying about the hotel pool or making use of the facilities such as gym is not for you there are many beaches a short walk away
Fredrik Norman
A lovely hotel all in all. We travelled as a couple and found the prices and accommodating good. The staff is incredibly friendly and the food was varied. The toilet was slightly strange, continuously running water.
Liam McLoughlin
We're at the Coral Cotillo Reef hotel, which is a sister hotel to this one that doesn't have a separate page, so leaving our review here.
It has been nothing short of a disaster. From checking in late last night lugging our bags to the entrance, only to find a sign saying we must go back down the road to the hotel across the road. The hotel or Jet2 could have told us this before we had to go back and forth at nearly midnight.
When we got the room, we immediately found the air conditioning didn't work. We complained and were told to come back in the morning. We came back in the morning after a terrible night's sleep, to be told it might get fixed tomorrow. It's approximately 28c in the room and very uncomfortable, particularly for my heavily pregnant wife and young child.
Things then got even worse when we tried to take a shower. The downstairs shower doesn't work at all, no water comes out. The upstairs shower does not drain properly, and flooded the apartment making the tiles very slippery. Water streamed down the steep stairs to the downstairs bedroom, creating a very dangerous situation.
I didn't know the shower was overflowing, and even though I was only showering for 3-4 minutes, it ran into the hallway in this time and our three year old slipped and hurt herself.
The staff have been friendly and apologetic but ultimately we've wasted the first day of our holiday trying to get these issues resolved so far unsuccessfully.
We've spent 8 hours unsuccessfully trying to complain to our tour operator and eventually all we were offered was an upgrade to half board, which isn't much use to us as we're vegan and expect the options to be very limited.
Given all the problems with the hotel, we'd also like to spend less time in it, not more. It's also only approximately £200 in value and in my opinion doesn't really compensate sufficiently for the issues we've had and the loss of enjoyment of an entire day of our weeks holiday.
The pool bar isn't setup to take card payments yet, which we didn't know until after we ordered...
Ultimately the hotel isn't finished and shouldn't have opened yet, and they're using guests to find the issues rather than properly checking everything is ready before opening.
Edit: The showers got fixed in the early evening, but we're still without air con. Another thing I forgot to mention is that there's a signed reception (also mentioned on the welcome sheet given at check in), but it turns out it isn't actually open. Attempting to use the phone in the room to call reception just rings indefinitely, possibly because it's going to the closed reception. This means you have to walk across the road every time you need to speak to reception.