Liam McLoughlin
We're at the Coral Cotillo Reef hotel, which is a sister hotel to this one that doesn't have a separate page, so leaving our review here.
It has been nothing short of a disaster. From checking in late last night lugging our bags to the entrance, only to find a sign saying we must go back down the road to the hotel across the road. The hotel or Jet2 could have told us this before we had to go back and forth at nearly midnight.
When we got the room, we immediately found the air conditioning didn't work. We complained and were told to come back in the morning. We came back in the morning after a terrible night's sleep, to be told it might get fixed tomorrow. It's approximately 28c in the room and very uncomfortable, particularly for my heavily pregnant wife and young child.
Things then got even worse when we tried to take a shower. The downstairs shower doesn't work at all, no water comes out. The upstairs shower does not drain properly, and flooded the apartment making the tiles very slippery. Water streamed down the steep stairs to the downstairs bedroom, creating a very dangerous situation.
I didn't know the shower was overflowing, and even though I was only showering for 3-4 minutes, it ran into the hallway in this time and our three year old slipped and hurt herself.
The staff have been friendly and apologetic but ultimately we've wasted the first day of our holiday trying to get these issues resolved so far unsuccessfully.
We've spent 8 hours unsuccessfully trying to complain to our tour operator and eventually all we were offered was an upgrade to half board, which isn't much use to us as we're vegan and expect the options to be very limited.
Given all the problems with the hotel, we'd also like to spend less time in it, not more. It's also only approximately £200 in value and in my opinion doesn't really compensate sufficiently for the issues we've had and the loss of enjoyment of an entire day of our weeks holiday.
The pool bar isn't setup to take card payments yet, which we didn't know until after we ordered...
Ultimately the hotel isn't finished and shouldn't have opened yet, and they're using guests to find the issues rather than properly checking everything is ready before opening.
Edit: The showers got fixed in the early evening, but we're still without air con. Another thing I forgot to mention is that there's a signed reception (also mentioned on the welcome sheet given at check in), but it turns out it isn't actually open. Attempting to use the phone in the room to call reception just rings indefinitely, possibly because it's going to the closed reception. This means you have to walk across the road every time you need to speak to reception.
Carina Byrne
This hotel is absolutely perfect for a quiet and relaxing break away. The staff are amazing ...so helpful pleasant and kind. The food was delicious. The rooms and pool area are spotless. The hotel is situated in a quaint little fishing village and the vibe is chill. No sunbed wars no buffet queues even in peak season. Perfection!
Aya Alserbi
Perfect hotel for a relaxing holiday. Staff are so sweet and friendly, one staff member in particular that I would like to thank is Jose.A from the solar bar. He was genuinely so kind and went out of his way to help us.
Me and my partner arrived really late on our first night, everything was closed but he was the only one who helped. Thank you so much Jose, you made our stay, we will never forget your kind gesture :)
Ian Jones
Lovely hotel. Staff were very helpful and always smiling. The room was great; the pool area was outstanding and the restaurant was very good despite getting particularly busy at breakfast. Tons of food available. Special mention to our cleaning lady who did a wonderful job.
Our first visit to El Cotillo and it didn’t disappoint. A lovely area with beautiful beaches and the lagoons are stunning.
Jesper Jensen
1. The Room
- Very good and quiet AC
- Great beds which are two seperat, where one big would be preferred or a way to put them together.
- The fridge is not a real fridge, but a "Mini Fridge" that can only go down to around 10-15C even on MAX cooling.
- You can make the room totally dark with its big black curtains, which was great.
- Big fan in the ceiling which made the air so good in the room + AC.
- We sleept sooo good every night at 21° AC.
2. The Restauran
- We only payed for breakfast, which was very good with alot of everything and a good quality.
- We tried burgers, clubsandwich and "toast" for lunch, which was good too.
3. Fitness/Gym
- They have dumbless up to 35kg and a incline benchpress with like free weight up to like 300kg if you picked them all.
- It has AC so it wasnt hot in there.
- They also have a few random machines and an outdoor place we didnt use.
- Overall a fair place to do a OK workout if you are a bodybuilder.
4. Wifi Internet
Overall good signal with unifi wifi5 accesspoints, but ony a few times we just didnt have internet for like 5-15min properly do to overload.
Overall a very clean and good hotel I would recommend !
My Booking
