Grigore Mihaela
Overall, our experience at the hotel was satisfactory, but there are numerous areas that need improvement, particularly in terms of customer service.
Upon our arrival at the hotel around 9:30 pm, we were pleased to find that the staff had kept dinner for us, which was a thoughtful gesture. However, we were shocked to discover upon entering our room that there was no water available for showering or flushing the toilet. We promptly brought this issue to the attention of the reception, and it was resolved by the following day. Unfortunately, our troubles did not end there. The fridge in our room was out of order, and it took three days of repeated requests to have it fixed. Additionally, the phone line was not working, forcing us to make multiple trips to the reception to address any concerns. The language barrier with the receptionist further complicated matters, as she could only nod and smile without providing any meaningful response or solution. Reception is unable to assist with much, not even a simplew request for shower gel. They only provided one small bottle for five days and do not refill it daily. We took matters into our own hands and sorted it out with the cleaning staff, who were more than happy to help us.
It is evident that the reception staff and management is in need of customer service training, as they should prioritize listening to the client's concerns before offering a solution, which on few occasions we were rudely interrupted while expressing our concerns.
On a positive note, I would like to commend the rest of the staff for their exceptional service and hard work. The energy and dedication of the staff members truly made our stay enjoyable. Management should recognize and appreciate the efforts of these individuals, as they provide better customer service than some of the higher-ranking staff members.
While the location is still a work in progress, the theme and overall atmosphere of the resort were unique and appealing. The beach was clean and well-maintained, adding to the overall positive experience.
In conclusion, while there were some disappointments during our stay, the efforts of the staff and the potential of the resort make it a destination you might want to considering.
Paul Build Solution
When you want to escape reality and relax.
Imagine being able to escape reality and relax at the same time. That's what I feel like when I stay at Caves Beach Resort. It's so convenient to get to and the beach is just a few minutes away. Plus, the staff is amazing and always makes sure I have everything I need.
So if you're looking for a perfect place to relax and unwind, check out Caves Beach Resort today! Special thanks to Hossam Eldin . See you soon,Paul
Kate McFadden
This is absolutely not a 5 star hotel, 3 at the most.
Food is nice enough, drinks are okay, apart from the gin! But they are very strong, which leads to some very drunk 'brits abroad' behaviour.
It's really annoying that you have to tip for good service. They'll serve you in plastic cups until you tip.
Room was a bit dirty on our first day. We tipped the housekeeping first couple of days, and had a good enough clean and service. We were then out and about the next few days and so didn't see him to give a tip and so he basically stopped cleaning! We only got fresh towels and the bed made. Didn't replace used coffee cups, clean at all or replace any toiletries. When we left we had a 'report' from housekeeping that we'd cracked the mirror and had to pay for it. This was cracked when we arrived and i suspect this was pure vindictiveness from the guy because we didn't tip. Luckily the hotel manager believed us and we didn't have to pay for it.
Hotel is amazingly designed, but a bit tired.
The guys at the lobby bar are the best!
Anu Malhotra
Honestly everything is amazingggg, the unique architecture, the kindness and helpfulness of the staff, the food options and the entertainment available just on the resort itself. The resort is very clean, for something so big it must take considerable amount of up keep. The staff are really caring, they listen when something is wrong, they go out of their way to help their guests.
The drinks are not even bad like some reviews, we brought few bottles from duty free anyways , but we loved the rum cocktails , you can always ask for stronger drinks.
Overall I had the best holiday and my partner and I would definitely travel there again !!
brian mccarron
I am here at the moment, booked for 10 days 6 left. Better than I thought it was going to be. Friendly staff, lovely quirky rooms and pleasant surroundings. If you are booking any tours don't do it through your holiday rep. We used memo who we met by the pool. They do try to sell you lots of packages,hair beauty spa massage excursions but everyone has got to make a living. I would 100% recommend the quad safari,one of the best trips I've been on. Going on a boat trip today which we also booked through memo. Don't let the bad reviews put you off. As Arnie said I will be back.
Hoping the next 6 days go slowly and really looking forward to soaking up some more sun. Well done to all the staff in making my stay first class. I will update review when I get home. Thanks again memo Mohamed and Ahmed ❤️bazza jock