Caves Beach Resort

Alex Mo

One of my greatest experiences in hurghada , very peaceful vibes, great guest service, the front desk staff MR Mahmoud is great person and very professional, his colleagues as well, great staff over the bars, good food quality compared with other hotels in the town, staff are very responsive and helpful, the rooms and it's decorations are amazing and got me the vibes needed. Only one negative comment which is the elevator didn't work few times during the night. Other than that everything is great and i would definitely recommend it.

Karolina Puławska

Overall, it was a good experience. I don’t think it would be classed as a 5-star hotel in Europe. The design is beautiful – definitely the best thing about it! The food is nice; you’ll always find something you like, but the à la carte restaurants aren’t impressive at all. I’d say the Asian one with the show is the best. The Grill restaurant – I’m not sure why it even exists, as they don’t serve anything different from what’s available in the main restaurant anyway. Most of the staff are really nice and helpful, but one day we went on a trip to Luxor and, even though the food was still served (late arrivals food) we were refused to go in because, as they explained, we hadn’t booked it (even though we were on all-inclusive). So that’s something to be aware of if you go on a full-day trip. The staff were also trying to sell us trips, warning us that we’d get scammed if we booked elsewhere, but their prices were much higher than other companies. We booked elsewhere and everything was absolutely fine! Cleaning standards in the rooms could be improved.

Horácio

We enjoyed our stay at Caves Beach Resort. The swimming pools were amazing with many areas providing shade for those who need to avoid the sun. We spent a large portion of our days in the pools. We really enjoyed the pool with the swim up bar. Staff were friendly and helpful. Excellent value for the price. Only negative really was the food. Definitely could be improved

Paul Webber

The place feels like a building site and is filthy in many areas. The cave theme feels more like an excuse not to finish the place properly than a design choice. • Rooms are dark, dingy, dusty, and not properly maintained. very dusty on the floors, understandable that it’s ‘cave’ themed but the minute you get out of the shower your feet were grey again. The shower is terrible, no consistent temperature and in the evenings, we had no hot water at all in our block, cold showers all round! • Pools are freezing, even though they’re advertised as heated. • Most of the staff are unfriendly, apart from bar staff who genuinely couldn’t do enough for us. Especially, MUSTFA, MUFASA AND MOHAMAD. • Our cleaner barely cleaned the room – mainly just made the bed each day. • There’s not enough seating in the restaurant or bar area, everyone has to sit on the sunbeds to watch the evening entertainment • The entertainment team seemed to really struggle with enthusiasm each day. The girls are only there for the free bed and board, they definitely don’t enjoy their jobs! The entertainment is supposed to be from 9pm till 11pm, it started at 9 but was finished by 9.30/9.45 and then its just music playing till 11pm, then nothing, unless you pay to go in the night club. • In the mornings, guests are left to clean around the pool area from the night before. • Pool towels are old, tatty, and smell awful. • The whole place is a trip hazard with uneven flooring and poor lighting. Food was disappointing. I had to eat chips, Chicken and bread the whole time. On fish night, 6 out of the 8 of us ended up with chips and gravy because it was just fish. Nothing was labelled so you didn’t know what it was, just said fish on everything. If you have allergies this is not the place for you, no labels on anything. Snack bar never got order right and had to wait a long time States ‘free WiFi’ but this is only free in lobby and a couple of other areas. Charge £10 per 20GB of WiFi if you want it in your room and around the other areas. Late flight day was a poor experience. There are usually decent facilities to freshen up before collection. Not here. • The “shower” was a tiny cubicle inside the toilets with no private changing space. • They didn’t provide towels unless you ask and its only pool towels We paid £60 to keep our room until 6pm States ‘free WiFi’ but this is only free in lobby and a couple of other areas. Charge £10 per 20GB of WiFi if you want it in your room and around the other areas. Mosquitoes everywhere. If you are prone to getting bitten be prepared, after our first night, one of our party had 31 bites, everyone was covered. They are mostly from the bar and restaurant area in the evening. Be warned This really isn’t a guest friendly place, the animation team spend all day going round trying to get you to buy tickets to the night club, or beach party or lottery. The managers are very unfriendly. We had a couple of incidents with our safe and they treated us like it was our fault. Really not a nice experience. The worst thing for us was the owner. There is no where near enough seating in the bar, the staff do their best to find you tables and chairs where they can, however at 9pm every night, a table and chairs come out of the back for the owner and his friends, he sits in prime position watching everything and he is the main priority for everything, one night, we were struggling to find chairs, a group left so we went and got the chairs, sat down and a member of staff came over and took the chairs off us and gave them to a group of young girls that were sat at the owners table. That was the final straw for us, just showed how much they don’t care about guests. I’ve come away from this holiday genuinely disappointed, especially considering the amount of money I spent. It’s been one problem after another. I even paid extra for a deluxe room, but honestly, all the rooms seem to be the same standard — so don’t waste your money on the upgrade. Definitely not 5* I’d say more 3 star. Everyone’s opinions are different though.

Shal Scott

Just came back after a really enjoyable 2 week stay. What can I say.. the room perfect cleaned daily and a new animal made daily for end of my bed! Cleaner was very friendly and helpful. Staff at this hotel were very friendly and went above and beyond to help. We sat by bettys bar almost daily. The staff were brilliant especially ramon, the man you gave you your towel daily was fantastic. Food at bettys bar was the best.. chicken burger and chips were the best. The pool was cleaned daily and was really clean. Food up at the main restaurant had a lovely selection of foods. Which were all named and was delicious. The entertainment in the evening was brilliant. From the moment we checked in until the time we left everyone went above and beyond to make my stay exceptional. Thank you to each and everyone of you at caves resort. Will definitely see you again next year