Miroslav Ćuković
Hotel with the Best Beach on the Red Sea
This was my fourth time staying at the Caribbean, but unfortunately, I think it will also be the last.
The beach is absolutely beautiful – one of the best on the Red Sea. However, the food quality has declined compared to previous years. The selection is very limited, with almost the same menu every day. There are many different types of cakes, but they all taste very similar – dry and unremarkable. The fruit selection is good, but if you come to the restaurant later, the choice becomes very limited.
On the positive side, the service is excellent. The waiters, staff, and animation team are all wonderful – friendly, polite, and always smiling.
One big disappointment was upon arrival. We got to the hotel late, around 1:30 AM, and unlike in previous years, there was no dinner provided. At the reception, they promised to send food to our room for free, since we are VIP guests, but it never happened.
Another small downside is that the music on the beach is sometimes too loud.
Overall, the hotel is nice, with its pros and cons, but next year we will definitely not be coming back.
Sara Ragipovic
This place is amazing! Worth visiting. I really miss it. Staff was great! Animation team was one of the best things there! The beaches are clean! The aqua park with the slides is super fun! Rooms were amazing. I hope i come back one day.
Luka Sarajlic
First time I visited and last.
Here are all the problems that we had during our stay. The room had one METAL BED! and two normal ones. We went to reception complain 3 times and took them 2 days to change it. They gave as 2 towels even tho room is for 3 persons. They never change glowes for 2 hours until breakfast/lunch/ dinner is over....
They serve only 5 free cocktails and every person makes them different.
Constantly begging and bothering people at beach even tho we told them we don't want any of stuff they offer....
Interior is old in rooms and haven't change probably 15 years.
Workers that work in restaurants stinks and every time they pass you can smell it.
The kitchen and place where they prepared food is dirty and better not to look at.
They prepared same cakes every day for 7 days....
We had to drink medicine every day in the morning so we don't get bad stomach....
This was 5 star hotel 15 years ago.
The beach, pools and sea nice and clean.
svetlirad
The hotel was fantastic. I really loved the beautiful green spaces where you could take a walk and enjoy the lovely greenery and flowers. We tried all the restaurants, and our favorites were the Italian and Indian ones.
The beach was wonderful, with fine sand. I especially appreciated the large umbrellas that provided plenty of shade. It was also very convenient that there was a restaurant right by the beach where we could have lunch.
We were extremely impressed by the guest relations officer, Mahmut, who was always available for us and went above and beyond to make our stay unforgettable. We are also deeply grateful to the restaurant manager, who, after learning that we are vegetarians, came every day to check if we had eaten well and whether we would like something specially prepared for us.
The reception staff were also especially kind and helpful.
I highly recommend the hotel and would gladly visit again.
Svetlana
Bobby Trayanovski
The beach and water here are absolutely beautiful – clean, clear, and truly amazing.
Unfortunately, the overall experience was disappointing. When we arrived in the morning, we were not given our all-inclusive bracelets until 1 pm. Instead, we were told to pay 30€ per person if we wanted food or drinks before then. The same thing happened at checkout since our flight was at midnight, we were again asked for 30€ per person to use the all-inclusive until departure.
Food was limited, drinks were definitely not “all-inclusive,” and most cocktails were served warm because there was almost never any ice. Breakfast at Tortuga ends at 10:30, and lunch doesn’t start until 1:30 pm, so if you wake up late there’s nothing available in between. Entertainment was also lacking, and the Friday show required an extra 10€ per person.
On a positive note, many of the employees really do try their best to make the place better, but the overall policies and management are frustrating.
The beach itself was fantastic, but because of the extra charges, limited food and drinks, and lack of true all-inclusive service, I would not recommend this resort.
My Booking
