Dean S
This hotel could easily be excellent, but it's a shame that it lets itself down in very simple ways.
Most of the staff are very good - friendly and helpful. The chef and restaurant manager were particularly accommodating. However, the male staff in the restaurant were not at all helpful and they left me feeling like I was being a nuisance by raising some questions regarding dietary requirements. Similarly, bar staff were generally very pleasant. However, one in particular was clearly jaded by having to tell foreign guests that they could not get inclusive drinks from the upstairs bar. It's not our fault for not knowing. Maybe a clear sign would mean she doesn't have to repeat herself over the course of the evening and would therefore drop the attitude.
The entertainment staff were fantastic with the kids. However, the arcade games need servicing and frequently ate coins.
The pool was freezing and unusable. I'd rather pay an extra 10-15 euros a night and have a pool that's properly heated. The snacks poolside were left to go stale and the chickens are a pain. The gym is small, but quite well equipped.
The bus service into town is a nice touch.
I wouldn't stay again, but it wasn't bad.
Julie Cole
I thought it was lovely here. I can see how people could say it was dated but it was stoll nice and clean. Do try to get rooms sunrise/teide or pool side for nicest views. Free shuttle bus to and from town weekdays 10am until last return 6.15pm. Taxis 5-6euros to seafront each way.
Food was good for a 1 week stay would get bit samey if staying longer but each day meal offered was slightly different , with the same staples always available. Basic salad items, nuts, seeds, Pasta, rice, fries, pizza, paella, with varied meats, different fish each day, Would suit kids as plain stuff on offer that u can add other bits too and a self serve gelato/ice cream station. The house wine was OK, cocktails strong but syrupy. Outdoor Pool is cold- but I'm OK with that, stay in for 5+mins and your body gets used to it and would be nice in the heat of summer.
Spa well worth the 18euros for 1.45hr session sauna, hamam, hot, warm and cold plunges, hydrotherapy pool, jacuzzi, spacious not crowded.
Be aware your close to the mountain so make the most of the sun when it's out, once the clouds come in round tiede thats it! Choose South for more sunshine, perfect up here if you want it a little cooler!
Julie Woodhouse
Stayed here for 4 nights. All inclusive
Such a lovely clean hotel, staff so friendly right from check in onto other areas of the hotel. So much choice of food and fresh. Entertainments fab day and night. The entertainment around the pool during the day was such a laugh. Room was lovely. Cant wait to come back next year. Thank you
Emma Medcraft
This is a Great hotel! All the public areas were very clean a nice comfortable space to be in. Our room was also very clean. The hotel staff are amazing very helpful and friendly. The food was great very tasty and they had a good choice every day. The spa is well worth a visit it’s beautiful and very relaxing again great reception staff. We stayed for new year and the hotel staff made such a good effort. The party in the evening was great fun. The Spanish people know how to have a good party! We would definitely recommend this hotel. Thank you to all the staff for making our start to 2026 a fabulous one.
Elzbieta Ciechan
We were satisfied with everything. The food was very good, and the rooms were also satisfactory for the price. It could use some seating in the room and more blankets, as it gets quite chilly at night. The staff was very friendly and helpful. The only downside is that the pool isn't heated, so it's quite cold. There's only one pool, so swimming is out of the question, as the water temperature is around 14-16 degrees Celsius.
