Holidays to Puerto de la Cruz

Lola Smith

Me and my partner had a lovely time at this hotel, the pool was lovely, the hotel was always clean, and room was cleaned every day. The staff at the hotel are very attentive, kind and helpful. Manuel made going to the bar a fun experience every time! The food was great and there was always a great selection of different foods each day. The only thing that was a problem was the air conditioning. We had a ceiling fan in the room, but it was broken and didn’t really help us much in the heat. Overall it was a great time and not really much to fault, thank you for a lovely stay!

Nicola Kemp

Rooms are dated, but clean and the service is excellent. The animation team are gold and the bar staff are great. Manuel (from the bar) has made our holiday, it’s clear he has fun at work and every customer comes away smiling - a true gem. Overall based on value for money we would rate this stay 11/10 thanks to the staff. Unfortunately I have forgotten the name of the main animation man but he has a charisma and a gift for performing! There are also some fabulous gardens on the grounds that are very well maintained!

Freddie Rowland

We booked this "holiday" through Loveholidays, lured by the promise of a serene getaway depicted in their photos. Our hopes of winding down have been utterly shattered. Instead, our days have been plagued by relentless noise from school kids banging on doors and an overall experience that can only be described as completely terrible. The "All-Inclusive" Farce Let's start with the so-called "all-inclusive" aspect, which is nothing short of a scam. Upon arrival, we were immediately hit with a €1 charge for a reusable cup - an absurd and inexplicable fee when you're supposedly paying for everything upfront. This resort boasts a shocking single bar open on the entire complex, staffed by only one overwhelmed person. The result? Endless queues and a frustrating wait for even a basic drink. And the food? It's genuinely inedible. I've been living off dry bread rolls, a far cry from the varied and appealing meals one expects from an "all-inclusive" package. The quality and variety are so poor, it's offensive. Rooms Stuck in a Time Warp (and a Horror Movie) The rooms are are a disaster. "Extremely dated" is an understatement. The ceiling fan looks like something straight out of Final Destination, ominously rattling above. As for the air conditioning, it's merely a decorative fixture - it doesn't work at all, leaving the room stifling during the day. The beds are utterly horrid, providing only a thin sheet, which makes for a pretty cold night. If you dare to ask for a blanket, be prepared to receive one with disgusting, unidentifiable stains - I don't even want to imagine their origin. While the rooms are superficially clean, there's a baffling single electrical socket to supply an entire family, turning charging devices into a logistical nightmare. This entire experience is beyond a joke. We are deeply disappointed and feel completely ripped off. We will never be staying here again and will be actively discouraging anyone we know from making the same mistake. This resort needs to do significantly better - or perhaps, just close its doors.

Jamie Causer

Second time at this hotel. Love it. Amazing Spa and the animation team are great especially Dani. He is such a fantastic guy to be around. He brings everyone together and includes everyone. Building great rapport with the guests. The only issue this holiday was the amount of School Kids booked during the week. You have 70+ teenagers daily being loud at night. This was the only issue.

titas

Rooms are dated but do the job after the first bad impression. Service was great and quick to help. Pool is also nice but food selection was small but good quality. I personally liked the students as they gave the place a good vibe.

Екатерина

If you choose this hotel, then give up this idea. This is horror! This hotel ruined our vacation. The whole hotel is covered in bugs - there are bed bugs in the beds, there are huge cockroaches and sewer flies in the toilets. The whole family was bitten. I informed the reception, they moved me 4!!! times. And I found bugs in all the rooms. I was already hysterical. One day I was left without a room at all, because they didn’t know where to move me. My things were just at the reception, and I only used public places. As “help” they only paid me to wash my clothes. To be honest, I could do laundry at home if it weren’t for the bugs. I was moved to a superior room in another building, but there were cockroaches and sewer flies. I barely slept in my vacation. To top it all off, the entire family took turns suffering from food poisoning. Complete unsanitary conditions in the hotel. About everything else - the food is monotonous and not very tasty, the animation is terrible, it’s simply not there for children. One day they offered archery. My daughter, who is 10 years old, knows how to do this and loves it very much. I asked if she can do archery and was told it was for adults only. But most adults can entertain themselves, and children need entertainment. In general, don’t spoil your holiday, I’m sure there are much better hotels in Tenerife.

melissa johnson

A shiny, clean hotel in the process of being refurbished ( rooms ), beautiful views ( pool side), large basic room, a small under desk fridge, no kettle in room ( however you can hire one from the front desk). Our room carpet is in immediate need of re doing, a few stains a slight odour was noticed and the floor is uneven, but we were out all day and really only slept so for us it was not a major factor, The Aircon was not being offered as it was not hot enough to deem necessary ( time of year) fair enough. However, I asked for the use of a fan, and we were immediately given a fan upon request brought up to our room. We booked Bed and Breakfast and were completely satisfied with the selection on offer ( we are not big foodies). Everything was spot on for us. The nightlife was busy, but that was to be expected, and for us not over the top and it was silent by 23.30. We booked two excursions, one on a catamaran fivestar ( amazing ), and the other was the VIP tour of tenerife very informative and interactive JERONIMO!!! absolutely amazing. The whole experience was an amazing time in tenerife. I really would recommend coming to this part of tenerife. Thank you, Bluesea resort Puerto de la cruz we will return to walk up El Teide. 😁

Keith Wigmore

Fantastic stay at Bluesea Interpalace, various board options available. We stayed all inclusive, food and drink is good with local produce available in varied meals. Meat and fish prepared in front of you and sides ready to pick from at the counters, large salad bar and dessert 🍰 choices. Extra charges apply if you want 'branded' alcohol but if ai local drink, beer and cocktail of the day are all you need. Choice of pools at either hotel in the resort complex means if one is too busy the other may be quieter. Spa and gym are available but you have to book in advance. Local shops and eateries in walking distance or hotel has a free shuttle to the town centre. Loved every moment!!

PR

A really well placed hotel under 2km from the centre. Entertainment every night and you can enjoy the all inclusive. The entertainment is rather loud and can be heard all over the hotel and street until 11pm. I have always been sceptical at all inclusive but this has been fantastic. The rooms are a little dated but they are very clean and the beds are very comfortable. The shower and bath facilities are great. Instant hot water and great pressure. Inbuilt hair dryer should you require. Nothing more could be wanted in this department. Certainly a place for more relaxing holiday than an active one. There is a bus that comes outside for Siam Park so this is a great attraction. Very multicultural place and incredibly friendly.

Ava Skinner

It's a beautiful place, and has good in hotel activity's for all, the activity staff are so incredibly kind and friendly to talk with and especially from my experience with Ivan and dani they are both very sweet people, and I enjoyed interacting with levy, he was a sweet boy, I would give this place a 5 star but I fear the restaurant in the building lacks a variety and options. I would absolutely love to stay here again thank you 3Star crew for making this so memorable 💖

Leo McJames

My wife and I spent a 4 night holiday here in early July 2025. Overall it has been a fantastic trip. The hotel is very nice, small without being cramped or crowded. The common spaces are plenty big enough to accommodate the number of guests in the resort without feeling too busy. The pool is small but perfectly formed and the overall vibe is pretty quiet, calm and relaxed which you would expect from an adults only resort. The hotel runs along the hillside, and has spectacular views as a result. From our balcony we could see the sea along with some views of the mountains behind the hotel. You are overlooking a number of other hotels in the area that are lower down the hillside. You do often hear louder music from other hotels nearby, along with entertainment reps talking on microphones from the other hotels also, especially in the evening, so be aware if you are hoping for an early night. If you want to walk down into town, be prepared for a steep climb back up!

ALIN COSMIN

We stayed for 1 week all inclusive. Honestly could not complain about anything. We had a terraced room with a view(if you're tall) but that was our luck. Other than that the food was great every single day. Plenty of activities and things to see at the hotel. Overall 5/5 would come back and recommend

Yulia Nahyba

I spent my holiday at this hotel, and it happened to be my birthday during the stay — everything was absolutely wonderful! As a lovely gesture, the hotel gave me a bottle of champagne. The staff were always helpful and resolved any issues quickly — not a single unhappy face the whole week. The atmosphere was warm and welcoming, and the whole experience was truly unforgettable. I would definitely go back again!

Ian Morris

Great All inclusive adults only hotel Lovely staff especially Yanila the entertainment lady, bar staff at pool and inside bar great, although one of the pool men is grumpy and doesn't like you to be on a sunbed at 8am when he is cleaning the pool! Food is very good and has lots of choice and the cocktails and beer good value for money on the AI. The hill is a bit steep, but use the shuttle bus or a taxi for a few euros, so it's no big deal. Had a few days that were cloudy most of the day or some of the day probably 5 out of the 10 days, not the hotels fault just think it is because it sits on top of the valley. However on my last day I had a 5.30pm transfer so asked for a late checkout in the morning went to pay for it later in the day to be told that now I couldn't, spoilt the end of the holiday I had also requested a late check out a week before I arrived but I won't downgrade my stars as that would be unfair Had to pay 3 euros for a very small bottle of fanta while I waited in the bar before leaving, surely as a gesture because room couldn't be extended not really necessary to charge petty really. Unfortunately, though, I will now not return as I had originally intended 🙃

Edith Papp

We spent a week here and I can only speak in superlatives. Our meal were only asked for breakfast, but we had dinner every night in the hotel restaurant. It was buffet style, as were breakfast and lunch. Varied, delicious, tasty food, with choices that satisfied all needs. The rooms were cleaned every day, towels were changed, soap, shower gel, conditioner were replenished every day. The staff was nice and helpful. Every evening they treated the guests to a fun entertainment show. A free shuttle bus takes you down and back several times a day to the fabulous Lago Martianez beach, to the shopping center, to the old town. We are very happy that we chose this hotel as our "base" for our vacation.

Ally

Nice 7 day stay at Taoro Garden. Breakfast was very good, nice variety and the restaurant staff were lovely. The hotel and grounds are beautiful and it was a super quiet and relaxing environment. Pool was a good temperature and very clean, bar staff were all really friendly and the drinks reasonably priced. Nice 15/20 minute walk into town through a beautiful garden, uphill / stairs on the way back. We were given a ground floor room with a lovely terrace. Very clean but we did find two cockroaches (understandable as we were bottom floor). Unfortunately, the room was damp smelling, we found the beds hard and the air conditioning did not cool the room - it was often a lot warmer in the room than outside, especially at night. The reception team kindly offered us another room, one floor up. This room wasn’t damp smelling and the bed was super comfy, so I would avoid the bottom floor rooms. The AC also didn’t work well in this room - we found it hard to sleep in the heat. Overall a pleasant stay but I wouldn’t return due to the poor air conditioning.

Rajesh Kaushal

This was a very good hotel that we stayed over the last weekend of June. Rooms where large and kept clean. The hotel was a 4 star one (local rating). Breakfast was excellent with dinner being good. Staff were professional and hard working. Drinks at the bar were at a good reasonable price but good measures being poured out. Hotel had a gym, 2 pools, pool table and ping pong table. Evening entertainment was fair with bar closing around 11pm. Adults only place so no under 16s. Recommended.

Chad Smit

My wife and I just had the most incredible stay here relaxing and getting away from the grind of the UK for a week. The hotel itself is very nice with lovely scenic gardens surrounding it, spacious rooms with balcony, a nice pool and fantastic and varied food buffet options for breakfast, lunch and dinner. But the real highlight were the staff. A special mention must be given to Emanuele and Manu who went above and beyond to make our stay extra special, providing us with first class cocktails, great chat, warm, pure vibes and just being genuinely beautifully wonderful people with great energy. We will miss them. We must mention Martin and David too who were also constantly lovely throughout our stay. We fully recommend this hotel and can't wait to come back. Chad n Ween 💫✨

Meraud Bawden

We had an enjoyable week here. The staff were mostly fantastic, only reception sometimes seemed unwilling to help. Didn't love the need to pay extra for things like pool towels or a kettle in the room. But overall, a lovely quiet relaxing stay.

Harry Keith

Whilst this hotel is targeted at a much older demographic, for what it was it is a brilliant hotel with great facilities and for a quiet break was absolutely great. Just don't expect much liveliness in the evening! My coeliac wife was well looked after, plenty of dedicated gluten free food. Prices for drinks reasonable, free shuttle to town can get busy but handy as there are many steps back up from town. €10 cash deposit needed per pool towel worth being aware of.

vivien duffield

Difficult to review overall experience. Rooms should really have had kettle and fridge to be 4 star, very disappointing. The Spa experience was horrid. The staff were rude and dismissive. Refused a second towel or a robe. I am a large lady age 77 and was expected to walk up a flight of stairs to the pool with 1 skimpy towel. The water in the pool was cool, described as “hydrothermal” which is definitely against trade description outlines, “thermal” means heat! Such a shame as we have visited several Melia hotels and Spas, with great customer satisfaction.

Aga Zi

A Disappointing Experience at a So-Called "4-Star" Hotel We recently stayed at this hotel, and our experience left much to be desired. First of all, the pictures online were completely misleading—they failed to represent the actual state of the property. Upon arrival, it was clear this was far from the standard We expected. For a 4-star hotel, We were shocked to find that the room lacked basic amenities such as a kettle, water, or tea. These had to be paid for daily, which is simply unacceptable at this price point. Even though the hotel eventually provided a kettle (just kettle) after We complained about the state of the accommodation, it did nothing to improve our overall impression. The condition of the room was appalling—there were holes in the walls, a worn-out floor, furniture that looked like it was salvaged from a dumpster, and moldy curtains. While the hotel boasted a wide variety of meals, the food often seemed old, particularly the fruits. After two days, I suffered from severe food poisoning, likely from the chicken I had for dinner. This ruined two days of our vacation, confining me to my room. Following that, I avoided the kitchen entirely, surviving on bread rolls for breakfast and eating at other restaurants for the rest of my stay. To make matters worse, pigeons were freely flying around the dining area, leaving droppings behind—a shocking sight in any establishment, let alone a 4-star hotel. The parking costs were outrageous, although I was relieved to find free parking near the beach. The hotel also advertised a pool with a jacuzzi and streams, but entry cost €18 per hour as apparently it wasn't a pool but "SPA". The only free access was to the outdoor pool. In short, this hotel is absolutely not worth the cost and certainly doesn't deserve its 4-star rating. The food poisoning, in particular, ruined my vacation entirely. The only redeeming factors was the view and the staff, who genuinely tried their best and were very accommodating. Unfortunately, their efforts couldn't make up for the numerous shortcomings of the hotel.

Sergey Chernov

Overpriced. Will not stay here again. The pictures look good, but when you stay here and you face with lots of disadvantages: rooms are nice, but not well equipped, bad WiFi (during 4 days I had to enter login/password every time I connected to wifi - 26 times with latest iphone), very bad cocktails in the swimming pool, during our stay breakfasts and diners were less than average quality, constant issues with parking doors. Hundred times I heard sorry from the personal and they say that this is how their system works. I don't recommend staying here. Search for better options

Matt Jones

Superb location with excellent amenities for all. Sensible and calm environment with great multi cultural atmosphere. Half board worth it as food variety and quality excellent and superb breakfast. Look no further. Sea view room upgrade worth the funds. North facing so in the shade and excellent views, with great temperatures. Great Turkish spa and facilities in the glass roof top - you do pay extra but worth it. Consider booking directly to earn loyalty points. Rooms well equipped and excellent balconies. The hotel probably would benefit from soft water treatment to aid lime scale, which is common for hard water. We will be back to stay at this hotel again. Great!

Katja

The rooms are a bit run down, especially the bathrooms. Also hot and not much air if the door to the balcony is not opened - but it is too noisy outside to leave the doors opened in the night. The bed was big and cozy. The breakfast was a bit disappointing, not very good but not terrible too.

Danielle Dunkay

Not Worthy of 4 Stars – Disappointing Stay I honestly don’t understand how this hotel has a four-star rating. From the moment we arrived, the service was underwhelming. We weren’t shown to our rooms or given any information about the hotel or how anything worked we were left to figure everything out ourselves. Once we got to our room, it went from bad to worse. There were two double beds and one tiny child’s bed… for three fully grown adults. The small bed didn’t even have any covers I had to sleep with just a sheet. Totally unacceptable for a supposedly “premium” hotel. The all-inclusive package was a joke. The food was terrible and repetitive, with breakfast being the only meal that was even halfway decent. On top of that, we weren’t told until after the first day that we had to walk to another hotel for lunch again, no information provided at check-in. It was my friends birthday, they placed us in a room at first by the ground floor facing another hotel entrance! Even worse, in order to get drinks with your all-inclusive plan, you had to buy a special cup. If you didn’t pay for the cup, you weren’t allowed a drink. This was never mentioned in the booking info or at check-in. When we asked if we could have some bottled water for the room, we were told “we don’t supply that.” The only option was to use the water machine in the bar area which was filthy, with black mould around the tap. Absolutely disgusting. The pool area was also disappointing. There were plenty of sunbeds, but they were crammed so close together that there was no personal space. It felt like you were lying shoulder to shoulder with strangers — not relaxing at all. The area around the hotel had absolutely nothing to do very boring and lifeless. Entertainment in the hotel was no better just nightly singers using auto-tune and mics with constant crackling. Not enjoyable at all. To top things off, when we checked out and asked if we could leave our bags at reception until our transport arrived (which was at 4pm), we were told no. Instead, we had to pay €2 to use a locker in the locker room. I didn’t have any cash and asked to pay by card they said no. So unhelpful. Room cleanliness was passable but far from perfect. There were noticeable holes in the ceiling, and to make matters worse, housekeeping would knock and open the door at 7am, waking us up while they hoovered the hallways. All in all, this was not a relaxing or enjoyable stay. Definitely not what you expect from a four-star hotel. Would not recommend.

Lela Laden

If I could give 0 stars, I would! The food is an absolute disaster – most of it is cold and just doesn’t taste good. The rooms are okay overall, although there were stains on the bed sheets and towels. We booked all-inclusive, but had to pay €1 for a cup at the pool bar every time, and we never got that money back. There’s an ice cream menu, but the all-inclusive only covers a cheap cup of ice cream – you have to pay extra for the rest. No pool towels are provided either. It’s a complete rip-off. Also, only a few staff members speak English, which made communication quite difficult at times. So if anyone still insists on coming here, skip the all-inclusive – because absolutely nothing is actually included! I definitely wouldn’t come back here again.

Victoria Lawson

I would give this hotel less than 1 star if it was available. Upon arrival, we were assigned a room that was in unacceptable condition, displaying significant issues such as mold on the bedding, yellow stains, damaged walls, and litter throughout the space. After bringing this to the staff’s attention, we were relocated after a wait of approximately one hour. Although our new room was slightly better, it was still not clean. Furthermore, we discovered that the "all-inclusive" amenities advertised did not meet our expectations, as the offerings were limited to rum, vodka, and a daily cocktail, alongside very basic food options which are held in dirty conditions. Additionally, we were informed that we had to go to a 3-star hotel for lunch, a detail that was not communicated to us prior to booking. We also found it challenging to understand the hotel’s layout, particularly as the pool area is quite small especially when food is served there. Given the circumstances, we made the decision to move to a different hotel due to the unsatisfactory conditions we encountered. Regrettably, during our interactions with the reception staff, we felt dismissed and received unprofessional treatment, including inappropriate laughter and comments in Spanish regarding our concerns. I attempted to contact the hotel and the hotel nor the manager will respond. I will be taking to social media until the management decide to respond to my problem.

Phil Shepherd

Good value for money. Rooms at the Interpalace have great beds. Sea views are amazing. Roof bar well worth a visit but not included in "all-inclusive". Local spirits are included but we found the quality and taste lacking. However, the beer (San Miguel) is perfectly acceptable. Breakfast and lunch are usually good, but dinner was a bit hit and miss. Free bus into Puerto de la Cruz, and there are plenty of restaurants within walking distance. Grounds and pool area kept very clean. Staff are friendly and helpful.

Ели Д

We have stayed there for 7 days, however the hotel is not the best. It is a 4 star hotel, but feels more like 2-3 star hotel. It is a bit outdated, the shower in the bathroom was not working properly, the balcony door was hard to push and pull and it didn't lock at all. We had half board and safe to say the food was average. In Teneriffe you can eat very nice food in general if you dine in restaurants. The location of the hotel is okay there are bus stops and taxis. The hotel has shuttle to take you to the center, but it doesn't work during the weekends. A part of that, the hotel is clean and the staff are very friendly.

Oliver Lewis

Me and partner’s experience at this Hotel was fantastic. Perfect location, hotel was clean and comfortable. Staff were always friendly attentive, always ready to assist with anything. The lovely lady in particular in the restaurant/dinner service was always smiling and polite, she must have seen somewhere it was my birthday and had arranged for room service to give us complimentary Cava. Really wasn’t expecting that and was a very pleasant surprise. Made our experience from 10/10 into 11/10. What a lovely thoughtful gesture from a lovely lady. Wish I knew her name, should have asked

Jagsir Brar

🌟 Hotel H10 Tenerife offers a perfect mix of comfort, elegance, and location. Rooms are modern, well-maintained, and many have stunning sea views 🌊. The staff is friendly and helpful – always ready with a smile 😊. Buffet breakfast and dinner are full of variety and flavor 🍽️. The pool area is clean and ideal for relaxing under the Canarian sun ☀️. Perfect for solo travellers, couples, and families alike! ⭐️⭐️⭐️⭐️⭐️ – A great choice for anyone visiting Tenerife!

Brendan

Would strongly recommend people Stay here Hotel is amazing. Stylish modern and up to date. Staff was excellent so friendly and always smiling and always happy to help. This Hotel is rated four stars should be five stars . Rooms so clean and tidy plenty of extra sheets / blankets and pillows Hidden fridge under cabinet good design so not visible. Big wardrobes plenty of hangers. Big beds and so comfy didn't want to get out. Views from balcony amazing would recommend like our room sea front. We had all Inclusive Food was brilliant had everything for everyone and consent topped up Best Hotel by far for food Pool bar food also amazing and all day. Alcohol drinks served all day and even until midnight never rushed you to leave when bar closed Music and entertainment were good . Though this Hotel is more suited for adults Entertainment isn't provided for children nor So the pools they have two pool areas plus a hot tub which is brilliant. But as mentioned not much for children. They've got a small kid's area and a basketball court area. Our recent visit 21/02/25 We noticed it had a big occupation of elderly people and middle aged Was this the norm? Or just mid-winter escape. If honest it's catered for adults. Free Wi-Fi with room Room serviced everyday Safe was cheap believe 15euro. Would strongly recommend you consider All-inclusive or not as it's cheap to eat and drink out I suppose on individual's budgets. Plenty to do and see here Would say treat yourself you'll have a fantastic holiday .

Mihai Retegan

Stayed in June 2025. Very good hotel located in the heart of Puerto Cruz, 50 m away from Lago Martianez and the Ocean. Lots of shops, restaurants and caffeterias in the area, souvenir shops and everything you need within walking distance. The hotel features quiet rooms, not very spacious but very clean with modern amenities. Restaurant with fresh and varied food both for breakfast and dinner. We had only half-board so can say nothing about lunch. Polite staff and very welcoming both in the restaurant area, as well as for the reception and cleaning staff. You have to pay 25 euros extra if you want a kettle in the room for preparing your own coffee early in the morning and 6 euros per day if you want replenishments for that... a bit weird, but this is the hotel policy regarding this aspect. Recommend the hotel and would stay again if ever return to Puerto Cruz, Tenerife. Thank you H10 Tenerife Playa!

Paul Grubb

Review of H10 Tenerife Playa – January Stay We stayed at the H10 Tenerife Playa in Puerto de la Cruz for 12 nights in January on an all-inclusive basis. The hotel is in a fantastic seafront location with easy access to the promenade and local attractions. Check-in & First Impressions The check-in process was warm and welcoming, with a complimentary glass of cava on arrival. The staff were friendly and helpful, though the process could have been a little more streamlined. Room (Double Sea View) We stayed in a Double Sea View Room on the eighth floor (Room 810). The room was bright, clean, and well-equipped, with a comfortable bed, good air conditioning, and plenty of charging points. The balcony was small but had a lovely sea view, though lower floors may have obstructed views due to mature trees. The bathroom was spotless, and the shower had great water pressure. A couple of minor downsides—the wardrobe was quite small for a long stay, and the safe used an old-fashioned key rather than a modern keypad system. A great feature was the wristband, which doubled as a room key and could also be used for charging purchases to the room. No more lost key cards! Food & Drink The hotel has two restaurants: • El Drago (Main Buffet Restaurant) – a good variety of food, with themed nights (Asian and Mexican were particularly good). The seating area offers great sea views. • El Lagar (Pool Bar & À La Carte Restaurant) – a casual lunch spot by day, turning into an à la carte restaurant in the evening. The food here was excellent and offered a quieter, more relaxed dining experience compared to the buffet. There are two bars: a pool bar (open until 5pm) and the main hotel bar (open until midnight). Drinks selection was extensive, and service was friendly and efficient. Facilities & Entertainment • Entertainment Lounge – a mix of live singers, acrobats, and flamenco performances. Some shows were better than others, but overall, evening entertainment was decent. • Daytime activities – aqua aerobics, table tennis, darts, archery, and pétanque. • Pool area – two pools, including one heated, plus a small hot tub and a toddler pool. A large solarium offers extra sunbathing space. • Gym & Spa – a small gym with great coastal views and a spa with a sauna and massage treatments (extra charge). Location One of the best things about this hotel is the location. It’s right on the seafront, within walking distance to the town centre, local restaurants, and shops. The Lago Martiánez lido is nearby, offering safer seawater swimming for €5. For day trips, we recommend visiting: • La Orotava – a charming historic town just 10 minutes away by taxi. • Santa Cruz de Tenerife – a great day trip, easily accessible by bus (45 mins). Visit on market day (Sunday) for a bustling experience. Overall Verdict ✅ Pros: ✔ Great seafront location ✔ Comfortable, well-equipped rooms (especially on higher floors) ✔ Good food & drink options ✔ Friendly staff & service ✔ Entertainment & activities for a relaxed stay ❌ Cons: ✖ Wardrobe space in the room could be bigger ✖ Key-operated safe instead of a modern digital one ✖ Some sunbeds shaded at times due to surrounding trees Would we stay again? Yes, definitely. Despite a few small niggles, the friendly atmosphere, location, and overall experience make this a great option for those looking to explore the north of Tenerife. 📌 Want to see more? Search for “H10 Tenerife Playa Review Cledwyn on Tour” on YouTube for a full video review of our stay!

Adam G

Paid for all inclusive but got ignored at bar as locals were given preference and served first. One of the female bar staff was particularly rude towards non locals. Same with the food. A poor selection of food. The pool bar didn’t have anyone serving often. Rooftop Pool closed for 2 out of 6 days we stayed due to weather. The gym was on and location was good but the service poor.

Richard Torliefson

This is the worst hotel I’ve stayed in. Paid for all inclusive and the meals were rubbish and not edible. The all inclusive is a waste of money as you only get a full board deal. Drinks are not served until after 11am that’s including soft drinks or tea/coffee. The pool bar snacks are not great and you have to pay for crisps as they are not part of the all exclusive. Honestly avoid this hotel as it’s just cheap and below basics. No kettle in your room either. I stayed 2 days of the 7 and left to return home as it was that bad. Staff are rude as well

Marcin Leon

I always book cheap hotel as I'm only sleeping there all day I'm out. So my suprise was the cheapest option was 4 stars hotel. And be honest it's not 4 star hotel! But most important it's clean by staff every day so I really don't care. Another thing that was important for me big supermarket is just 4 minutes from hotel. Reception when I want to go to other city find me cheapest option to travel there and bus station is just 2 minutes from hotel so you can travel all around island for 10€! It's cheap and if thats what you looking for don't expect modern rooms and the pool is small (don't care as I was not using it) but there is enough space on top roof to grab some sun if somebody looking for that kind of holiday with pool bar.

Matthew Johnson

I booked a room with a sea view but there was no sea view at all. The room was old and the building seemed like a poorly maintained mix of old and new structures. Definitely not worth the extra charge. When I checked in, the shampoo was completely empty and there was nothing provided. Very disappointed.

Daff

This hotel is not even a one star hotel. The whole building needs to be renovated and modernized. Time has stopped inside the walls of the hotel and so has the staff. The food was over-all disgusting with some exceptions, even the scrambled eggs were made from powder. I wholeheartedly recommend to stay away from this place. Anything else would be a better option, unless location is key. The cleaning staff was very friendly and polite. The kitchen staff needs to be fired.

Power Hiking Paris Association

Loved our stay at Pez Azul! We were a group of 10 avid hikers, traveling to Tenerife specifically to explore its trails, and Temps d'Aventures thoughtfully booked our rooms at Pez Azul for a full week, providing us with a perfect base for our adventures. Staff were incredibly friendly and helpful. Room was comfy & spacious, even for three. The small kitchen was super convenient, and the buffet had a great variety of tasty food. Daily cleaning was a fantastic bonus! Highly recommend.

Tamas Mike (NetTourist)

Got a disabled suit on the ground floor. A bit of unfinished renewal, had to buy a headlamp for cooking. The cleaning service is very kind, some receptionist as well . Now the room is fine (except the wobbling toilet), now the guests were terrible for our first night: secondary school year-end excursion, at 4 a.m. they were still shouting and playing soccer in the hallway

Caterina Stenta

Room was full of coackroaches everywhere, even around the kitchen, in the bathroom, on the floor. It felt disgusting to cook there as it was full of insects. The place is very noisy, tourists all night long making noise and music, not a good place to sleep well. The food in the buffet was very low quality.

Maksim Parapunov (Max)

A nice and clean hotel. Good food, friendly staff. Nice swimming pool with beach bar. The car park is too small..like everywhere in Tenerife.

Lu rana

Nice, affordable, quiet , good view place. Breakfast is simple but delicious. Made my vacation more special! Also simpathic and very helpful staffs.Special thanks to Noelia who made us feel like home!!! Definitely will go back to this place, for next tenerife trip🤍

Zita Lewis

We were a bit worried before our stay as there were very mixed reviews but what can I say. It had exactly what was needed bar a couple of very small things. Location fab - supermarket down the road, taxi rank outside should you need, we walked down and got taxi back just twice. Pool lovely and quiet - no balls or floats which is understandable but the teenagers didn't approve. Lots of sunbeds although more orange ones please. The blue ones are not comfortable. Staff - amazing, friendly and helpful Rooms - could do with a chest of drawers for storage and shower dark but otherwise great. Could do with a spatcula for the frying pan but otherwise great. For the money well worth it.

Ellie James

We have just got home from our first family holiday with our son. Where can I start? I came on my first family holiday here back in 2003, and my great grandfather rented an apartment here for many, many years - must I say a legend to the staff here, and also the local amenities. The receptionists, Jose Manuel and Santiago were absolutely wonderful. And also the two young men I never got the names of! We were greeted with nothing but smiles, laughter and warmth every time we passed through the lobby. Thankyou so so much for everything, and we will be back!!!!

alan whitehead

Was a lovely stay the staff are very friendly and welcoming. The rooms are cleaned daily apart from Wednesday and Sundays, great little space like having you own apartment. At the back is the resturant used it once and the food was lovely. Out the back is a garden a pool area with mini bar when you just want a relaxing day sitting in the garden. Would recommend..

Meghan Kennedy-Cocker

Fantastic hotel, very clean. Friendly staff and very helpful! Was very quiet and easy going in May as it’s not the tourist season so when sleeping it was nice and quiet. We stayed around back near the pool so hardly any road noise. Lived sitting out on the balcony with a coffee watching the wildlife and seeing all the plants! Will definitely come again.

Juliana G

Def not 8/9 like the booking.com shows & I don’t even have an option to review it there. Be aware you might end up in a room next to a busy street + sports bar, I couldn’t get sleep due to the noise. Room is very dated, haven’t been refurbished for 30+ years. The only positive is cleaning team, they did their job very well.

Krisztián Klement

Let me start location is excellent, wind was not a problem at all, only clouds were, this is the north after all. The GOOD: - We opted for a premium room on the highest floor, which was wonderful. No neighbors upstairs. - The premium breakfast was also incredible with a dedicated waiter, a menu and a separated area from the crowded main restaurant. - The pool was on the cold side, but we hadn’t really used it anyways. Always on the move. It was fine for reading later afternoon. - Room was very spacious, amenities were replaced every day as well as the free minibar coming with Premium. The NOT so good: - The floor is very cold, as it has no carpet, hence neighbors moving furniture could be heard all over the hotel…as well as through the door. We didn’t stay at the hotel much intraday, but I would think relaxing is a bit complicated given the noises. - Restaurant is noisy and a little cramped on the main part. - Rooms have single glazed windows, so even on the fifth floor with closed doors you could easily hear children shouting at the pool and people talking loudly at night in the open-air bar. Fortunately seemed that after 23:00 it was curfew. We didn’t regret choosing this hotel as 10 out of 9 points it was wonderful, but it missed that tiny extra comfort level because these things :)

Monica Lidia Rodriguez Estrada

Congratulations to your staff for providing us a memorable experience we will never forget. The quality was great for an all included concept . The staff was kind, professional, helpful. My daughter lost a tooth and they helped me out with the tooth fairy. Entertainment was amazing. Having a laundry room was great . I felt pampered and at home . Overall I'd definitely recommend and repeat the experience at this hotel .

John L

The hotel looks very grand on top of a huge hill and this is the first problem if you want to go for a walk to a bar or restaurant or shop then it's a trekking ordeal. They have a shuttle bus onto Puerto de la Cruz but this only operates until 6 pm on week days. Earlier on weekends. Also it does smell of diesel. There are some really nice areas in the hotel. pools are good and plenty of loungers. poolside bar is good. There's a small gym in a separate building well kept and air conditioned with a few pieces of good equipment. There is a nice pool table but we found it impossible to get a game. More needed. Rooms are spacious and probably looked good at one time but could do with refurbishment and there are a few areas like that. They are cleaned every day though. Mountain view is basically a busy motorway area with hills behind but it can be noisy on the balcony. Windows keep the sound out though. There is a TV in the lounge area and a smaller one in the main bedroom. Great if you like Spanish TV but only BBC news and Sky news otherwise. Because you are largely confined then the restaurant and board becomes the most important thing. The food could be so much better as they have some aspects almost perfect. Cold food and dessert you cannot fault. Cooked food is a disaster. Bland, unappetising and badly cooked. I had a partially cooked pork steak which was prepared in front of me and my daughter had a chicken leg with red in the centre. some meats were too tough. in the end we started making sandwiches from baguettes and the cold meat and cheese for our meals. We went half board. For breakfast you have hot drinks juices and water all fine. Evening meal you can only drink water... We were confronted and told we needed to pay for soft drinks on self service unless you are all inclusive. To me this is unacceptable since half board should mean everything whilst eating your evening meal. We bought an all inclusive drinks package which costs 20 euros per person per day for the rest of the holiday and that was OK. Most staff were very nice apart from the ones that confronted us in front of other people which was quite embarrassing, but i suppose you have to take the rough with the smooth. I would not go back to the hotel and would only recommend it if you have a car and can eat elsewhere. Puerto de la cruz is an interesting place but does have a lot of cloud from the high hills so that may be an issue for some.

reza azizi

I recently stayed at this hotel and had an excellent experience. The cleanliness was impeccable, making the stay very comfortable. The food was delicious, offering a variety of options that catered to different tastes. The location was convenient. The view from the hotel was simply amazing, adding to the overall charm of the place. I highly recommend this hotel to anyone looking for a great stay.

Dominik Thaler

We came as a family and despite the nice view, beautiful garden/pool area and friendly staff we wouldn’t return.First, we felt it was bad value for money. Our room was very worn. And the dinner buffet was terrible. So much choice and yet l, besides the boring but decent salad buffet and the always fresh and big fruit choice, not a single dish that tasted well. Second, the exposed location on top of a high hill has the drawback that it windy and cold. So at least in the cooler times of the year the pool becomes useless. And you need the car for anything.

Jill

Not what I expected and disappointed that the hotel describes as being a 4 star. Our initial room was facing a very busy road and when we asked to change room, the staff reluctantly agreed (eventually). The buffet breakfast is mayhem and not enough seating in the main building however I did feel the selection of food was good. Definitely the hotel is for the more mature person as the average age seems to be around 70 plus. There is no other facility for food if you haven’t booked into the restaurant, which seems impossible to get booked. Would I stay here again, this is simple as my answer would be no.

Martin Rozbik

We stayed at this hotel in Puerto de la Cruz for 12 nights, and overall, our experience was mixed. On the positive side, the area around the central pool was beautifully maintained, with lush greenery that created a relaxing atmosphere. Additionally, I appreciated the responsiveness of the management; whenever we had a request, they genuinely tried to assist us. However, there were a few aspects that made our stay less enjoyable. The hotel seemed primarily tailored to older German tourists, who made up the majority of the guests. This was reflected in many aspects, such as the evening entertainment and the bland seasoning of the food, which seemed to cater to their preferences. As a younger couple from the Czech Republic, we didn’t feel as though the hotel considered us an equally important clientele. Another issue was the condition of our room. The furnishings were outdated and would greatly benefit from renovation. The balcony doors, in particular, were poorly sealed, which resulted in constant noise from the busy street outside. Although someone did attempt to repair the gaps, significant drafts and noise persisted, making it difficult to sleep at times. I’d also like to mention the dining staff, whose attitudes were inconsistent. The younger members of the team were friendlier and often greeted us with smiles, which created a pleasant atmosphere. However, some of the older staff were less welcoming; on several occasions, they didn’t respond to our greetings, even when I repeated them to ensure they heard. While I understand that working in hospitality can be challenging—especially when some guests behave poorly—it still felt unprofessional. One particular instance stood out: while I was still eating, one of the staff members took my plate almost directly from under me and slammed it onto the cleaning cart. Moments like this detracted from the overall experience and didn’t contribute to a feeling of relaxation or quality service. That said, given that this was one of the most affordable options with half-board on Tenerife, I would still rate the experience slightly positive. However, I don’t think I would choose to return unless some improvements were made. With a few updates to the rooms, better soundproofing, and more consistent staff training, this hotel could truly become a fantastic place to stay.

Anthony Cluxton

This was the perfect place for me. High above Puerto de la Cruz set in beautiful gardens tended by two full time gardeners. Fabulous but very steep walk down into town through amazing terraced parks filled with hundreds of flowering trees and shrubs and birds, butterflies, dragonflies and reptiles. Very well managed hotel with friendly and professional staff. Great variety of meals served by very efficient and friendly people. Rooms and public areas maintained to a very good standard by great people too. 100% delighted 😎

Юлія Пілат

I really liked the concept of a non-smoking establishment. The hotel itself is located among the city streets, 15-20 minutes walk to the ocean. The hotel has a great pool. The exterior itself is a piece of wild nature combined with civilization, everything is very harmonious. The room is clean, the cleaning is without complaints, and the staff responds immediately to all requests. The cuisine is delicious. I am very satisfied.

Ehsan Jorj

Very nice view. They have a great Garden. A good pool. Great breakfast. The rooms were clean but too old. Mattresses were exploited. They need a renovation. But in one word; good

Jemma Victoria

Absolutely beautiful place and surroundings. The views are absolutely amazing. The hotel was lovely, only thing was rooms don't have AC but you can hire a fan. The food was lovely every time. Staff were friendly and worked extremely hard to accommodate everyone. One of the staff, Issac made an appearance every now and then throughout the day to play some good music, he entertained us with his dance moves whilst we lounged around the pool, he kept some of the children occupied by playing ping-pong and different games. The adults were laughing and smiling at his trick shots and dance moves. Was a lovely experience.

Thomas

Fantastic budget-4 star hotel. Staff are friendly and the breakfast was of a decent quality (understandable for the price). The elevators in second building (not sure if the primary building is the same) have a lot of character due to their age! The only downside is the location of the hotel, that being said they do offer shuttles into Puerto de la Cruz.

Jeanette Mills

First 3 days were great. After that things went downhill. Same soup served for 3 days running. Staff became very rude especially when it came to serving drinks when All Inclusive, making people serve themselves. Towels weren't changed when room cleaned

Tom Lefevre

Rooms very dated and in desperate need of refurbishment but the hotel was perfectly comfortable, although no air con in the rooms which was especially disappointing when we had upgraded to a superior room. Service was exceptional, all staff very friendly and helpful. Location is ideal as plenty of things locally to do including a shop 5 mins walk away that sells all your essentials, only downside of the location is the hotel is located on a very steep hill if walking into the local town, however the hotel does provide a free shuttle bus service.

Alan Lewis

Bit of a hill to climb yet worth it! Found out too late there was a bus down to the centre. Live and learn! The hotel though was lovely. Clean, great staff and great food. Would love to visit again