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Jet2 holiday. We agreed to accept their recommendation to stay here when our original booking was cancelled because our usual apartments were being renovated.
Our booking email, hotel voucher, etc, clearly stated we'd booked a superior room.
We arrived at 10 pm. Reception was closed, but the direction to our apartment was clearly shown.
No air conditioning, so clearly a standard room.
When I checked in the next morning, the receptionist showed me her booking from Jet2 showing a standard room, and no superior rooms were available . She was a bit abrupt . I saw the Jet2 representative that morning and eventually ascertained that Jet2 had made the error and offered and accepted compensation.
That resolved, everything else was good.
The staff were excellent. Charlie on the pool bar was a character. The cleaners were cheerful.
Everything was clean . The bar meals were good.
The pool was cordoned off until 9.30 a.m., so there were no stupid early morning sunbed wars.
The location is good and quiet.
Our apartment was clean and tidy and equipped with what we needed. The apartments are a bit close together, making the patio areas not private, but our neighbours were nice. A lick of paint on the white gloss work and the bathroom tiles regrouting would really lift things.
Overall, it was a nice relaxing holiday, especially no sunbed claiming at 6am.
We'll probably return.
Justin Evans
It all started so well. Until 4 days into our stay. We got back from the beach just after 6 on a Saturday to find the 2 apartments our family were staying in had been flooded by a burst pipe in the apartment above.
Reception had closed at 4pm and the pool guy was not interested. I tried the emergency telephone no. Which went to a Spanish voice mail 4 times. I left 2 mesages.....nothing! A joke!
My wife had to contact the holiday company as we had to empty our rooms from the non stop water. Whilst doing this some opportunist took one of the boys bags with his sunglasses and headphones in (luckily not passport or phone)He was devastated to find his belongings had been taken.we were eventually moved to much nicer apartments but went back to complain to the hotel the next morning. The receptionist was unhelpful. Unable to do anything or explain why an emergency telephone number is not answered when there is a genuine emergency. I was asked to come back the following day to speak with the boss which i did, but who ever they were did not want to talk to me and again i had to deal with the poor receptionist who could do little to nothing to help.
I would not concider this hotel again, other reviews have also spoken about leaks and burst pipes and if reception is closed, you are bang out of luck, just like the family who arrived to the flooded apartment above ours as we were leaving with absolutely nobody to report it to. Shocking really!
Carol Hardman
Just spent 2 weeks at the Livvo Oasis and will definitely going back. The staff are friendly and hard working. The complex is clean and well looked after by the maintenance team. The maid service is spot on . We had breakfast every morning on site with the very happy and welcoming barman Charlie and the rest of the bar team. See you all again.
Nariya Andreeva
Extremely Unprofessional and Hostile Front Desk Experience
Our experience at this hotel was incredibly disappointing due to the unprofessional and hostile behavior of the front desk staff. Upon arrival, we were informed that our room was not ready, so we waited at the pool restaurant. When we returned to check in, there was confusion regarding our payment. We had booked and paid for three nights through Booking.com, however, the front desk staff insisted we had only paid for one night and demanded additional payment for the remaining two nights. Understanding that mistakes can happen, I calmly stated that I needed to contact Booking.com to verify the payment before making any additional charges. Instead of assisting us, the front desk woman became dismissive, rude, and unprofessional. She smirked at our attempts to clarify the issue and displayed aggressive body language, standing with her arms crossed as if we were causing a problem rather than trying to resolve one.
While we attempted to resolve the issue by contacting Booking.com, I messaged the hotel’s customer service via the app, asking if another staff member could assist us. Instead of responding professionally, the same front desk woman smugly commented, *"Just so you know, I can see everything you message."* This further demonstrated her lack of professionalism and basic customer service skills.
When my friend reached for the printed receipt lying on the counter, the front desk woman aggressively tried to snatch it away, leading to a brief struggle. At this point, the situation had escalated beyond reason. To document what was happening, I started recording the interaction—something I felt was necessary given how hostile and inappropriate the staff’s behavior had become. The moment I did, the front desk woman panicked and immediately called the police.
Within a minute, five policemen arrived. Only one spoke some English, so they asked the same front desk woman—who had created the issue in the first place—to translate. This felt like a surreal and unfair situation. I explained that I was still on the phone with Booking.com and waiting for them to send an official invoice (which the front desk demanded instead of my confirmation email). The police agreed to wait while I resolved the matter. My friend told them we no longer wished to stay at this hotel due to the staff’s rudeness, and despite the stressful encounter, the police were understanding, and Booking.com ultimately resolved the issue by relocating us to another hotel, where we had a smooth check-in and a pleasant stay.
As someone with years of experience in hospitality, I understand that misunderstandings can happen, however, how a hotel staff handles them makes all the difference. The level of hostility and unprofessionalism we experienced here was completely unacceptable. No guest should ever be treated this way, especially in a hospitality setting where courtesy and problem-solving skills are essential.
I do not recommend this hotel to anyone expecting basic courtesy and customer service.
Natasha Pyke
I wish I'd known the pool isn't heated, otherwise I wouldn't have booked here. It was absolutely freezing so you couldn't use it. The rooms are very clean, but basic. The cleaning staff work very hard and come 5 days out of 7. Great location near the beach, bars, shops, restaurants, etc.
My Booking
