F P
I stayed at Apartamentos LIVVO Oasis for a week during my holidays in Lanzarote and it was great.
The apartment was very comfortable, spacious and with the kitchen equipped with the main appliances.
Cleaning was done 3 days during my week, which I found very efficient.
Receptionist and cleaning ladies were very friendly and always with a smile.
The location was perfect, just 5 minute walk from the street with all of the shops and the playa.
The only downside is that there’s no air conditioning in the room, which wasn’t great especially those night which was very hot.
Also, my room was overlooking to the swimming pool of another hotel/apartamentos and some of the nights were very noisy due to kids/people screaming there.
This is something should probably be addressed as it doesn’t help if you want to rest properly.
I would definitely recommend it
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Jet2 holiday. We agreed to accept their recommendation to stay here when our original booking was cancelled because our usual apartments were being renovated.
Our booking email, hotel voucher, etc, clearly stated we'd booked a superior room.
We arrived at 10 pm. Reception was closed, but the direction to our apartment was clearly shown.
No air conditioning, so clearly a standard room.
When I checked in the next morning, the receptionist showed me her booking from Jet2 showing a standard room, and no superior rooms were available . She was a bit abrupt . I saw the Jet2 representative that morning and eventually ascertained that Jet2 had made the error and offered and accepted compensation.
That resolved, everything else was good.
The staff were excellent. Charlie on the pool bar was a character. The cleaners were cheerful.
Everything was clean . The bar meals were good.
The pool was cordoned off until 9.30 a.m., so there were no stupid early morning sunbed wars.
The location is good and quiet.
Our apartment was clean and tidy and equipped with what we needed. The apartments are a bit close together, making the patio areas not private, but our neighbours were nice. A lick of paint on the white gloss work and the bathroom tiles regrouting would really lift things.
Overall, it was a nice relaxing holiday, especially no sunbed claiming at 6am.
We'll probably return.
Justin Evans
It all started so well. Until 4 days into our stay. We got back from the beach just after 6 on a Saturday to find the 2 apartments our family were staying in had been flooded by a burst pipe in the apartment above.
Reception had closed at 4pm and the pool guy was not interested. I tried the emergency telephone no. Which went to a Spanish voice mail 4 times. I left 2 mesages.....nothing! A joke!
My wife had to contact the holiday company as we had to empty our rooms from the non stop water. Whilst doing this some opportunist took one of the boys bags with his sunglasses and headphones in (luckily not passport or phone)He was devastated to find his belongings had been taken.we were eventually moved to much nicer apartments but went back to complain to the hotel the next morning. The receptionist was unhelpful. Unable to do anything or explain why an emergency telephone number is not answered when there is a genuine emergency. I was asked to come back the following day to speak with the boss which i did, but who ever they were did not want to talk to me and again i had to deal with the poor receptionist who could do little to nothing to help.
I would not concider this hotel again, other reviews have also spoken about leaks and burst pipes and if reception is closed, you are bang out of luck, just like the family who arrived to the flooded apartment above ours as we were leaving with absolutely nobody to report it to. Shocking really!
Natasha Pyke
I wish I'd known the pool isn't heated, otherwise I wouldn't have booked here. It was absolutely freezing so you couldn't use it. The rooms are very clean, but basic. The cleaning staff work very hard and come 5 days out of 7. Great location near the beach, bars, shops, restaurants, etc.
Carol Hardman
Just spent 2 weeks at the Livvo Oasis and will definitely going back. The staff are friendly and hard working. The complex is clean and well looked after by the maintenance team. The maid service is spot on . We had breakfast every morning on site with the very happy and welcoming barman Charlie and the rest of the bar team. See you all again.
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