Steve Dewey
We stayed here for 4 nights. The rooms were very clean (excellent) housekeeping. The rooms could use some updating as many older resorts. I feel that the staff is short but pretty much everywhere is, they do make up for it with effort and kindness. The food is good with a great variety even with only 3 restaurants. Great things about the resort are the abilities to snorkel right at the resort even if you are a beginner. Entertainment has been top notch with a magic show that was high quality and a fire show as well. Reading the prior reviews I was a bit concerned so if you are reading this know that negative posts are Karen's that have nothing better to do than complain.
Jessica Leonardis
I cannot say enough good things about the service here. It is top notch! The people are so nice.
The food is very good. My family enjoyed the sweet cafe every morning and my kids loved getting macaroons as a treat.
Overall, the food is decent. We specifically loved Bugumbilias! The manager there was great, checked on us throughout our meal and made recommendations.
Rooms are a decent size, however a giant tub in the center of a room that I'm sharing with my family is completely unnecessary. Takes up too much space. The beds are doubles, way too small for grown adults to share. Palace resorts needs to redesign their rooms in the worst way.
The Pools are great, however a large number of the pool deck chairs have signs saying reserved for special guests. Most of the time, those people are not even at the pool or using the chairs. This is tacky and should be reconsidered.
John Gulledge
The staff and food are fantastic. We have never been treated better or eaten better. The hotels and grounds are immaculate with tons of marble. The snorkeling right off the property is good and you are right downtown close to tons of shopping. 20 min boat ride to dive sites and their own dock so its easy for boats to pick you up for dives. They have a dive operator on site, however, i chose to use Dive Martin. The whole week was fantastic.
Tyler Pongratz
My family just finished our Spring Break Vacation at Cozumel Palace. This was our first time staying at a Palace resort and we enjoyed it.
Pros:
- Food was excellent
- Service is great
- Rooms are clean
- Snorkeling is good
- Entertainment Team & Kids Activities are wonderful
Cons:
- Size (small resort)
- Pool Chairs - needed to reserve a pool chair by 7 am since we were non-members
- Wait time on restaurant took a while some nights since the resort was full. We played board games with the kids while we waited (not a big deal)
Overall, it was a great experience and I would go back.
Stewart Van Cleve
Stayed for a week with my partner and his parents and we all agreed this is the nicest all-inclusive we've stayed at. The rooms are lovely, the food is great, and the staff is nice. Lots of attention to detail. It was nice to have about a 15-minute walk to the center of town. Plus it is on a beautiful spot right on the water.
Note: the resort does not include a beach, but there is a little dock where you can drop down to the water and there was a lifeguard when we were there.
My Booking
