Dusten Pecor
We had an amazing stay and honestly have nothing bad to say. The service was outstanding—friendly, personal, and attentive. The room and pool were great, and staying over Christmas made it even better with tons of fun activities.
The food was delicious with plenty of options, plus good room service. On-site snorkeling was a nice bonus, and the kids loved the game room. My daughter’s favorite parts were the warm pool, the games, and the food. Overall, a fantastic experience and we’d absolutely stay here again.
Michael Stanley
Right by the airport. This is the smallest of the palace resorts, but it is still luxurious. The staff was on top of everything. Gondola restaurant has some of the best Italian food I've eaten since I was in Italy. This resort does seem to be an older crowd frequenting the facility. If you are looking to party this won't be for you. Very relaxing. There is no beach, but there are plenty of excursions and great diving. I will definitely be returning.
Andrea B
Our family stay in Cozumel was nothing short of incredible. From the moment we arrived, we were greeted with warmth and genuine hospitality by Vicente & Alex that made us feel right at home. The resort had everything we could have possibly wanted—beautifully maintained grounds, crystal-clear water perfect for snorkeling right off the pier, and endless activities for everyone to enjoy. Alan made sure our drinks were full when we sat poolside. There are two pools connecting with eachother. There is no beach access here but we never missed it.
The food was outstanding, with a wide variety of fresh, flavorful options each day. Miguel & Sylvia greeted us each morning at the breakfast buffet. Miguel made sure my husband had his favorite morning juice. If there is something you wanted and didnt see you just had to ask. There are four restaurants here. Reservations are recommended in the busy season. Ivan treats you like family, Laura made sure our steaks were cooked to perfection outside at Flamingos. The desserts were a highlight on their own—truly decadent! There is a coffee, dessert & sandwich shop just inside the hotel lobby. The spa offered a peaceful retreat and left us feeling completely rejuvenated. Narve provided a relaxing hotstone massage. What stood out most, though, was the staff. Every single person we encountered was friendly, attentive, and went out of their way to make our stay special. We stayed at a Palace resort last year and without question when Daniel & Jorge asked if we wanted to review our membership we jumped at the opportunity. There was no pushy sales tactics, just a conversation about how to maximize our time staying at future Palace resorts.
Daniel recommended we take a boat trip to El Cielo. This is an experience my family will always remember. Snorkling in the open ocean, seeing starfish and relaxing in the Caribbean.
This trip was the perfect mix of relaxation, adventure, and family fun. We left with full hearts, happy memories, and a promise to return. If you’re looking for a place that captures the true spirit of Cozumel—warm, welcoming, and full of beauty—
H C
Great rooms! We had to pay extra to have our rooms next to each other, so that was a draw back. The food and drinks are lacking. Not to mention, if you want any attention at the bar or room service, you should bring plenty of cash for tips. Everyone has their hand out. Even though the food was mediocre, the reservation system on their app was nice. You can exchange USD for USD at the front desk which was nice. The entertainment on Christmas eve was nice.
Saravanan Venkatachalam
Stayed here with my family for a week, Joel at front desk is super helpful and pleasing, Luis at the gym is the best, I had a leg/core/upper body work out on every day I stayed, he is very knowledgeable and best, David and other members at snorkeling were good, host at breakfast is very good too, amazing staff, high standards of hospitality
The resort offers a free snorkels and fins, is a fun experience, run on road along the shore was nice, food was good
Few glitches, they forgot the pickup from ferry to hotel, sales presentation was too pushy and desperate was almost 3 hours! connecting tv to apps like netflix, prime, HBO should be easier as it's a new norm now
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