Jade Hurst
Beautiful hotel, clean and well equipped. Fantastic water park on site which was very good. Buffet restaurant was ok standard holiday buffet as you would expect, the other restaurants on site were incredible, every meal was amazing! Check in is complicated and slow which was a bit frustrating. Check out was fine. Pools are quite cold this time of the year but kids didn't care! No where to grab snack foods during the day which was a bit frustrating, you have to buy stuff from the shop. There's a restaurant in the water park that does things like burgers and chips which was useful. No pool drinks service, but lots of bars. Staff friendly as is everyone in Crete, beautiful place to visit would definitely recommend. I've a 7 and 3 year old and they loved it, night time shows were fab especially the acrobat show and circus.
Drew M
Starting with the constructive bits.
My family have dietary needs (2 vegetarians, 1 vegan and 1 dairy allergy). The food is labeled but often it's confusing labeling foods as vegan but containing dairy or eggs.
We asked a few of the staff though they were busy and often didn't know what was vegan. The staff were often too busy to help though they were good when we spoke to them.
However some of the senior staff had good knowledge and stopped what they were doing to help us and show us round. This was great, though the nature of the buffet is that the food is different each day so we needed to find out every visit.
On to the positives:
Food was spectacular, lots of options, good quality and lots of places to go and different cuisines to try.
The pools were great, sun beds were plentiful and you can find them at any time of day at any of the pools.
The water park is very fun, with lots of different types of slides for all ages and thrill levels. Even after a full week, we were still not bored of the slides.
The entertainment was great. A good variety of things from fire shows to magicians. Again fun for the family though make sure you get there early to get a seat.
We had a family room with a shared pool, this is a great room that allows for the kids to be in with the door closed whilst we chat or play games in the other or even in the patio area. There was also a bar within 30s walk making it accessible all the time.
We went in April so I unsure how busy it is in peak season but it did seem quite full yet never felt crowded.
Adam Watling
Just got back from a great stay at Stella Palace only down side was it was only for 1 week. Food is good quality and well prepared and presented. if your staying for over a week I highly recommend booking the a la carte restaurants as soon as you arrive as these book out quickly we managed to get 4 reservations. We stayed in the 900's behind the water park it's a great area, bit more calm than the water park plus it has its own bar. I believe the room types in this area also allow you to have breakfast in the veranda restaurant we only did this once it's open later for breakfast (Elias is also open later), so that's handy if you have had a lay in.
Tracey Lewis
Currently here for a week with 2 of my children and my best friend. Area still under construction. We were woken early by builders. Had a few problems with the room but we were moved. Much happier. Food is quite limited compared to what we've had before. The water park is amazing. The area is being developed a lot. Don't waste your time on the train tour. Not a tour. Like a bus in London without the information. Lots of nice views but mostly going round areas that are not ready for tourists. We are having a lovely time but I'm not sure I'd return as we like to explore the area and there doesn't seem an awful lot to do. If you like laying by the pool all day and water parks. It's perfect. Lots of sports activities on offer (if that's your thing). The private beach is across the road and rather small. Along a bit is public beech however this is very rocky. I also need a TV to entertain my ASD child when I shower but no smart TV and only 2 channels sometimes speak English. Bring a firestick or something like that.
S B
Perfect hotel, very high quality service, food is amazing, restaurants a la carte are just perfect. Almyra restaurant with a sea view is very beautiful and all staff (Loreldo Bella did amazing service) is doing their best to meet customers’ every need and taste, we enjoyed our stay maximum. Highly recommend for the holiday with family and adults, every amenities to enjoy your stay.
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