Rimondi Grand Hotel & Spa Resort

Sarah Hussain

I would recommend staying at this hotel. From the moment we arrived, Evi the hotel manager was helpful and explained how to make use of all the hotel facilities. Virginia and the other hotel staff in the reception area were amazing; always willing to answer any enquiries. The restaurant staff were also wonderful and there is a nice selection of food. The cleaning staff are regular and do a good job. The gentleman who drove the shuttle bus was very nice and was always happy to see us. For me, it was the hotel staff who made our stay special. This is a nice place to stay if you want to be away from the hustle and bustle of the busy city. It's peaceful and calm, with beautiful surroundings.

tony roberts

We enjoyed a peaceful,relaxing holiday. The staff were friendly and polite. Modern clean rooms and facilities. Great wifi signal throughout, didnt use roaming all week. All inclusive food and drinks were good. There are some steep slopes and stairs, so probably not ideal if you have mobility issues. The resort is fairly secluded but there is a free transfers to a local beach and a return transfer to Rethymnon for 11euros. There isnt much for children to do, theres a small park and some small water slides. Would definitely return to this resort.

Tracey Christou

Just back in the uk after a week stay,I can honestly say no way is this hotel five star it looks lovely and fresh though I’m afraid that’s all it was.the hotel was freezing cold and no heating in the bars or restaurant no hot water in our room as it’s solar panels and no back up to heat the water none of the four pools were heated. No entertainment absolutely nothing to do whatsoever!!!!!!!!!! It’s far away from anywhere. People have to book a room clean online if you run out of loo roll you have to go to reception!!!! Tea comfy an a kettle in the room no milk provided and it’s a long walk around the complex. Now the food don’t get me started 🤬 very basic the same food daily pork pork ow a more pork Cheapest of ingredients and cold every day! nice salads if your a rabbit! I cook Greek a the food is well under par for five star!!! I have never heard so many people complain every day about this hotel and everyone was saying the same. People were actually trying to get flights home. This is an honest review I strongly ask for people to rethink about going to this hotel. FIVE STAR LOOK THREE STAR AMENITIES TWO STAR FOOD.

Jane Hemingway

The first morning I stepped onto our balcony, I couldn't believe the idyllic view. We booked a standard room, yet had a balcony with views of the mountains, valley and sea. There is an adult only infinity pool with an outstanding view. The other two family pools are big, with plenty of sun loungers. The entire resort is littered with terraces and other scenic seating and sunbathing areas. There is also a lovely small children's park and water park. The staff are efficient, polite and helpful. We took advantage of the free transfer to their private beach and used their return shuttle service to the town of Rethymnon for 11 euros. The food was good everyday. We had a really pleasant and relaxing stay. There are lots of stairs and slopes, so might not be suited to anyone with mobility issues. However, they were very accommodating to disabled guests.

Iolanda C.

We stayed at this hotel for 7 nights, and right from the start, I can say it does not meet the standards of a 5-star hotel. The first issue we encountered was the room’s location — it was extremely far from the reception and restaurant. Every time we needed to get to restaurant, it took about 10 minutes of walking, which was inconvenient, especially in the heat. Secondly, the food was very disappointing. It lacked freshness and variety, with the same options offered almost daily. It even felt like some dishes were reused from lunch or previous days. The food was bland, poorly cooked, and ultimately led us to spend extra money to eat in town instead. This resort doesn’t really offer a true all-inclusive experience. If you want coffee outside of mealtimes or from the café on-site, you have to pay for it. Free drinks are only available during specific hours: coffee during meals and drinks from the bar, which opens in the afternoon. After 10:30 PM, drinks at the bar also come at an extra cost. We were also asked to give a €20 deposit for a pool towel, which felt excessive for a supposedly 5-star hotel. While the bar and restaurant staff were friendly and helpful, the reception staff seemed indifferent. When we checked out, they didn’t even ask how our stay was — they simply took the key and said “safe flight.” The resort is massive, so if your room is far from the main facilities, be prepared for a lot of walking. The overall conditions and service felt more in line with a 3- to 4-star hotel, not the 5-star standard they claim. Lastly, housekeeping service needs improvement. You have to request it through their website and select a time slot. We asked for our room to be cleaned between 2–4 PM, but the staff showed up at 12:30. On the day of our checkout, which was at 11 AM, the cleaning staff knocked at 10 AM — again, not respecting the schedule.