Sitia Beach City Resort & Spa

Vanessa Broderick

We were sceptical at first booking this resort in this little town in Crete but left feeling heartbroken that we had to go home! Sitia stole our hearts! This hotel resort topped off our whole stay, the most amazing helpful and friendly staff!! The whole resort is spotlessly clean, our room was fabulous and spacious with a beach view and a decent sized balcony 🙌🏼 the breakfast buffet was the best buffet I had seen in Greece, so much selection to suit everyone from sweet treats to delicious savoury healthy items! 3 stunning swimming pools, plenty of sun loungers and umbrellas! The life guard would even get more if there happened to be none there for you so you were never left without! I honestly have nothing bad to say whatsoever, we already want to come back!! ❤️

Nikos Samaritis

Negatives: 1) poor hospitality and flexibility to meet client’s needs as even though we had booked x3 double rooms for 3 nights, out of which x1 with a 7 months old infant, and requested an early check-in/late check out the hotel didn’t accommodate any of the two (hotel base line policy is 11am check out / 2pm check in). After adhering to the baseline hotel check in time we were being pushed from the one day to the other by the hotel staff and finally didn’t get the late check out in any of the rooms causing a lot of inconvenience especially with the little one. 2) There is no care for the people that do not belong to the “all inclusive” clients of theirs (coming primarily from France) even though we have been charged on a very high rate per night comparing to those customers after checking verbally with them on their commercial existing “all inclusive deal” 3) Very expensive snack bar and drinks menu with poor service if not part of the “all inclusive” clients (9.5€/G&T served in a taverna glass with melted ice cubes) 4) In general warn out rooms that definitely need a refurbishment to their “90s” style. Definitely not justifying the 5 stars ranking of the hotel and the rate per night. Positives: 1) great location & overall hotel gardens landscape 2) clean waters in pools & nearby beach 3) good quality breakfast with a lot of choices

Summer Pierce

It says it's a five star hotel. I would give it a maximum of 3. I don't think it deserves more than that. We went for half board. Our expectations were high for a 5star hotel, but unfortunately, it turned out than the rooms were really small and that bathroom didn't have a proper door, just a glass wall that didn't fully close. The ventilation system didn't exist, so you can imagine going to the toilet without any ventilation afterwards. Also we weren't provided with water. We had to buy our own. No toothpaste, no toothbrushes. That was a big fail. Although the rooms were small and we didn't like that, the cleaner came in every day to wipe the floor and bring in new towels. The food was not diverse. You didn't receive a great variety of fruits, meat, desserts especially, etc. The quality of the food was okay, but like I've previously stated, doesn't deserve a 5star rating. The breakfast was the same every day. We got bored of it already. The good part is that it's very very close to the beach and to the center of the city. The water was clean, with pebbles. Overall it was a great experience, but too far from the international airport (3h on the road). I recommend it of you want something quiet and simple, more for families with kids.

daniel yaacov de lange

Its glorious days was in the last century. Guest reviews of staff members are correct. very polite smiling. Happy to help with any request. The dining room is clean. The food offered at breakfast is varied and suitable for everyone. There is a large pool and they have a beach across the road. But this is also true about many other places in the area. They also have nice staff and a pool and service. A five-star hotel has the luxury that a four-star hotel does not have. And this hotel does not have the luxury of five stars. A few years ago the eastern part of Crete was quiet and calm. Things have changed and many have found this area very attractive. The hotel that was quiet is today on an active road to the east. There is a big gap between the pictures and videos you find on the internet. If that’s the chosen hotel for you Try to order the big rooms. Maybe it's a little better.

Sofia Samariti

I am rating with 2 stars in the context of the hotel being a 5 stars hotel - which we strongly question. The service is not up to a five stars hotel. That includes the quality of the welcoming process (in my experience with other 5* hotels there has always been a welcome drink and an offer to help with our luggage). Because we were not part of an all inclusive deal we were asked twice at the breakfast buffet if we are hotel guests, which made us feel uncomfortable. This is a hotel focused on all inclusive group entertainment and the activities looked outdated to us, even though we did not join in of course. Hotel management were not flexible with our check in and check out process despite saying they would do their best, they did not offer us any additional time or alternative solution. Snack bar prices were high and the quality was low. The positives were the location, the access to the beach, multiple pools and good breakfast.