Leah Eggleton
We have just got home after a week at village heights and we couldn't have asked for more from the resort. From the moment we arrived the staff were fantastic so helpful, attentive and welcoming. Our suite was huge with two outside areas, 2 bathrooms and so lovely and clean the welcome package was a beautiful touch and housekeeping came every day with fresh towels, to empty bins and change sheets if needed. We came self catering and food and drinks are fairly pricey on site but they offer meal deals and you get a voucher for a discount on breakfast and dinner to use within the first two days. We chose to eat off site most the time or use the ample facilities in the room to make meals. The resort is totally out the way and high up so the view is amazing but it is very isolated, the free shuttle bus service is a god send we used this regularly and enjoyed trips to herssonissos, the beach and the old town. Taxis are also easy to find and most give you a card so you can use them throughout your stay. The highlight of our stay for my children were the pools, they are so clean and beautifully maintained and a lifeguard is always present so they were able to swim safely without me being in the pool at all times. One day my son did not get out for 3 hours 😅. There is so much more I could say but overall we had the most amazing week. Special mention to Thomais on the front desk who was the most amazing, helpful and informative member of staff I have ever met and nothing was too much trouble for her she is a credit to the entire hotel. Also Emmanuel on the pool bar was fantastic and brilliant with the children and his cocktails and special coffees are beautiful. Thank you so much village heights resort!!! P.s. I am ordering some star jasmine for my own garden as the smell was so lovely and will be a nice reminder of the time we spent there.
James Amos
First thing I would say is don’t stay here thinking it will be all peace and quiet as it’s up the hill and out the way. There are construction works going on that start at around 8am so if you like a lay in, forget about it. Over the road from the resort, there is a venue that hosts parties etc. On our last night it started at midnight and finished at 6am and it was sensationally loud, like a concert. I couldn’t close the windows as the A/C didn’t work which I reported early on in my stay but nothing was done about it.
The staff are very friendly and the main pool area is lovely. The bars and restaurants serve some nice food but it’s more expensive than going out to eat and drink. There are lots of things to do especially for kids and the free shuttle bus is a nice touch.
If sleep and peace and quiet are important to you then I would stay some where else but if you aren’t too bothered about those things then I’d recommend this place for families but probably not couples as there are lots of crying babies everywhere.
I would say it’s an average 4 star resort at best. Not 5 star in my view. It’s not up to the standard of the other 5 star places I’ve stayed at over the years.
Robert Pierschek
A Fantastic Family Getaway at Village Heights Resort!
Our stay was absolutely wonderful from start to finish! We couldn't have asked for a better experience and wholeheartedly recommend this hotel to anyone looking for a memorable and relaxing vacation, especially for families.
What truly set this resort apart was the exceptional staff. Every single person we encountered was incredibly friendly and genuinely helpful. From the moment we arrived, we felt welcomed and well-cared for. This level of service really enhanced our entire trip.
The atmosphere throughout the resort was simply grand. It was so evident that this is a truly family-friendly destination. There was a lovely, relaxed vibe that made it easy to unwind and enjoy our surroundings. We appreciated the thoughtful touches that cater to families, making it a comfortable and enjoyable experience for everyone.
A special shout-out must go to the kitchen and the entire dining staff. The food was absolutely outstanding, with a fantastic variety of delicious options. Beyond the quality of the cuisine, the dining staff were always attentive and delightful, contributing significantly to the overall positive experience.
In summary, Village Heights Resort exceeded our expectations in every way. The combination of friendly and helpful staff, a wonderful family-friendly atmosphere, and outstanding food makes this a top choice for a Cretan escape. We would definitely recommend this hotel and can't wait to return!
Marce M
Very lovely resort and definitely recommend especially for those with families this is Perfect place. Loads of amenities, activities and the staff are so good. The only negatives are the buffet food was usually lukewarm or cold and we love our food to always be hot m piping hot, our room had a bit of a odour to it and felt stuffy.
All in all thank you for an amazing experience Village heights, great value for money!
Matt Lodge
Having stayed here 2 years ago and thoroughly enjoying our experience then, we decided to return this year, and were met with the same high quality and kind services. Thank you to all the staff for making us feel so welcome, especially Maria and George at the lower pool bar for going above and beyond during our stay. I would also like to say a special thank you to Kris the Chief Animator, for his great focus and dedication on ensuring we were always welcome, and involved in activities. He created a very positive and comforting environment for everyone. We will be back! 🙌🏽❤️ Thank you
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