Allyson Foggie
I am staying here at the.moment and was very disappointed when we arrived. The hotel according Jet 2 is a 4 star but the hotel has been given 5 star by the Greek tourist board. I have been to Zante and Corfu in a 5 star this is by far not rated correctly. Our first room was not what we expected being dark and with extremely dated furniture and had maintenance issues. (Although very clean apart from
One issue which was dealt with) We didn’t even unpack our suitcases. The hotel did move us on day 4 to a new room which is the one we expected and paid for and we are extremely happy with it is lovely . If this had happened at the beginning I wouldn’t be making this review. . This was after complaining to Jet 2 and the hotel. The staff in reception when we arrived wasn’t very friendly. . No welcome drink. No one helped us with our cases. The hotel food isn’t displayed very well. I’m gluten free there is only a small selection of foods for GF although a member of staff did give me some bread.
Positives are. The swimming pools are very good
Beach towels given
The Greek restaurant was very good and staff very polite and friendly.
I would grade the rooms 4 star now and food 3 and service 3
Débora
We were very disappointed with our stay at this hotel. Even though we paid for an all-inclusive package, all bottled water had to be paid for separately, which was unexpected and frustrating. On top of that, we even had to pay extra to use the safe in our room for our valuables, which should have been included.
During our stay, the hotel organized a chess tournament that lasted two days, with over 500 adults and children participating. Unfortunately, this completely disrupted the atmosphere. There was constant noise, shouting, and children running around everywhere. It felt chaotic, and many areas became dirty and disorganized. It was nearly impossible to find a quiet place to sit and relax.
During this period, it was also very difficult to find a table to eat. Most of the time, there were no free tables available, and many guests even had to take their plates back to their rooms in order to eat.
Additionally, there were maintenance issues in the hotel. In several areas, water was dripping from the ceiling, and buckets had to be placed underneath to catch the water, which is unacceptable for a hotel of this standard.
What made the situation worse was the response from the hotel staff. Instead of addressing the issue properly, they simply told us to be patient because the group would only stay for two days. This did not feel like a professional or considerate solution.
Additionally, the quality of service declined during this time. There was only one type of coffee available, which is not what we expected from an all-inclusive experience.
On the day of our departure, we were not allowed to extend our room, even though we were willing to pay for it. This caused additional inconvenience and made the end of our stay even more stressful.
Another issue was the spa pricing, which seemed inconsistent and unclear, as the prices kept changing.
Overall, the experience did not meet our expectations, and we would not recommend this hotel based on our stay.
Kujtim Syziu
My holiday plan was all inclusive from jet2 holidays. Hotel apollonia resort spa The restaurant was ver old the food was not for 5 star but for 3
I go to the bar for a coffee ( espresso with ice) extra charge 4€. i asking in reception for 2 bottle water the answer was you can buy in supermarket 😅. The last day at11:00 from reception told me you have to do check out and the bus from jet2 holidays will pick up me 21:00😮💨😮💨 10 hour's before out or pay 80€ mor. This is 5 star hotel? not is not Its 3 star not 5. Really all this is very bad experience in my holiday.
Nishti J
Hotel is located on the outskirts of Amoudara and there is not much to do outside the hotel or in Amoudara. The pool bar/snack bar fresh baked pizza was super tasty. The food at the buffet was quite ok. The hotel was clean and fresh. Unfortunately, the staff was less pleasant, both in the restaurant and at the towel service. We were a large family and had two rooms. We were given rooms opposite each other and were both happy and very satisfied. The staff who cleaned rooms 640 and 645 were very responsive and did exactly what we wanted. Both were very nice and absolutely fantastic. They did an excellent job which made our stay even better, thanks for all the nice conversations and many laughs🙏❤️
Diana Fishman
Huge disappointment! Not a 5 star hotel,
maybe 3 stars at most. Rooms are old and depressing with bad smell. The beds are extremely non comfortable - like sleeping on a cardboard. Breakfast is big but low quality, everything I tried was not good. Left the breakfast hungry. Do yourselves a favor and don’t ruin your vacation by staying here. There are much better hotels in Crete.
