Inderpreet Sandhu
We stayed at this hotel as a family of four. The property itself is stunning — beautifully maintained with immaculate gardens and heated pools that were perfect for relaxing. There was a great variety of food available, with plenty of options suitable for children, which we really appreciated.
Unfortunately, a few serious incidents overshadowed what could have been a wonderful holiday. On our first evening in one of the restaurants, my husband bit into a stone that had been left in the rice and, as a result, lost half a tooth. We were disappointed by the lack of acknowledgement and received no compensation for what was a very upsetting experience.
While not all staff were unfriendly — our housekeeper, for example, was absolutely lovely — we generally found the service to be lacking warmth and professionalism. On one occasion, we ordered a lemonade for our son, and thankfully he noticed it tasted unusual. We quickly realised it contained alcohol. When we raised this with the bar staff member who prepared it, there was no apology or sense of accountability, and the response felt dismissive and rude.
These incidents unfortunately put a real dampener on our stay. With better attention to detail and improved customer service training, this hotel could truly match the beauty of its surroundings. Sharm El Sheikh itself is a beautiful destination with gorgeous weather, but based on our experience, I’m not sure we would choose to return to this particular hotel.
Gabby Walowski
We had a fantastic stay at Steigenberger Alcazar. Everything was excellent from start to finish. The food was outstanding with plenty of variety and high quality options every day. The staff were incredibly friendly, attentive and always happy to help, especially Katya and Janyar. The hotel is beautiful, very clean and well organised. We felt truly looked after and would definitely return. Highly recommended.
Danny Robinson
Restaurant Amoura - Lebanese. Absolutely excellent. Nothing is too much trouble. Vegan options. Meat from the outdoor grill was incredible. Like the entire hotel, the staff work incredibly hard and the service is great. 100% would return and recommend.
Roksana Stenka
We have been to Egypt over 20 times, and this hotel is definitely the best choice we have ever made. It is truly luxurious, with beautiful design and a high standard in every detail.
The swim-up room was absolutely amazing – spacious, comfortable, and having direct access to the pool made our stay extra special.
The service was incredibly friendly and attentive, always making sure we felt welcome and well taken care of. The food was delicious with a huge variety of options every day – everyone can find something they love.
Jemma Barker
We had a fantastic stay at Steigenberger Alcazar in Sharm El Sheikh and couldn’t be happier with our experience.
The entertainment team was excellent – there were activities running throughout the day for both adults and kids, and the evening shows were fun and well organized.
The rooms were very clean and comfortable, and the resort itself is beautifully maintained. We also really enjoyed the restaurants, which offered a great variety of tasty food and plenty of options for everyone.
What really made the stay special was the staff – incredibly friendly, welcoming, and always ready to help with a smile. The level of service throughout the hotel was excellent.
Overall, it’s a wonderful resort for families and anyone looking for a relaxing holiday. We would definitely love to come back!
