Psyniide 29
Fantastic holiday so far 4/7 days so far.
Hotel is nice. Food is good. Staff are amazing and can't do enough.
Animation team are great. Shout out to Georgia who's been lovely and great with the kids.
Will definitely be coming back again.
Lee Dickens
Definitely not the best hotel I've stayed in, but also not the worst.
Pros
- Always plenty of space around the pool
- Bar staff and pool staff were very friendly and welcoming
- Beach was within walking distance
- Housekeeping were very friendly and the kids loved the daily towel art
Cons
- Reception staff were rude and arrogant on multiple occasions
- The hotel is horrendous if you have a pram (or wheelchair), the very limited elevators means you always need to carry up and down some steps.
- The snack offering was very poor and only at very limited times
- Ice cream was only available for one hour a day between 4pm and 5pm, which is just ridiculous.
It's not a hotel we would stay in again or recommend.
Andre B.
We had a very pleasant stay at the Aurora Hotel. The rooms were cleaned daily and well-maintained, and the food was tasty and varied. Special thanks to the animation team – always smiling, dedicated, and able to create a great atmosphere. A perfect place for a relaxing holiday.
Aya Khanfer
We were given room 222, and the bathroom was extremely dirty — the sink was broken.
We had to pay $5 per night for an upgrade because there were no available rooms.
The bathroom was cracked and very old, and the furniture was outdated.
When I went down to swim, there were no available sunbeds at all. The pools were completely full, and to get a spot you had to wake up very early to grab towels and reserve your place by putting a personal item there.
Now to the biggest disaster: there was no water to shower or even use the toilet! The water keeps cutting off and coming back randomly, and it’s completely normal for it to cut while you’re showering and covered in soap!
There were many insects, even inside the bedroom.
No activities were offered during our stay.
We booked a parasailing activity and paid $20, waited for two hours, walked 15 minutes to the beach, only to be told the boat was broken.
There were no fresh juices in the entire hotel, except during breakfast, and even then, only orange juice, which you had to pay extra for.
Privacy is non-existent! Somehow, my phone number was given to one staff member, and my Instagram to another!
The food was okay, but I had two very unpleasant experiences:
• A mosquito inside my soda glass
• A hair on the potato tong, and when I told the chef, he just rinsed it with water!!!!!!
This hotel is boring, I do not recommend it, and it definitely does not deserve 5 stars.
Sonata Marazaite
Average hotel – wouldn’t return
The hotel was okay, but I wouldn’t come back a second time. It’s definitely not a 5-star experience. Unfortunately, all of our family ended up with diarrhoea during the holidays
One of the biggest letdowns was arriving late and not being offered any food or drink – which we understood. However, at check-out, we were told we’d need to pay £15 per person if we wanted dinner, which felt unfair considering the circumstances. We also paid £30 for a late check-out.
Overall, the stay was just average, with several disappointing points that wouldn’t make us want to return.
My Booking
