Fatih Topal
I have stayed in many luxury hotels across different countries, but nothing — absolutely nothing — comes close to the experience I had here. This is not just a hotel; it feels like entering another world.
From the very first moment you step inside, the elegance, atmosphere, and attention to detail captivate you. The rooms are immaculately clean, beautifully designed, and unbelievably comfortable — leaving the bed feels almost impossible. And the view? No camera can do it justice; it is something you simply carry in your memory.
But above all, what truly makes this place extraordinary is one exceptional person:
Mr. Ahmet.👍👍
Mr. Ahmet is not just a staff member — he is the heart and soul of this hotel. He anticipates your needs before you even realize them yourself. His warm smile, refined manner, professionalism, and genuine kindness turn hospitality into an art form. He makes you feel special, as if you are the most important guest in the world, while always maintaining the perfect level of elegance and respect.
As we were a honeymoon couple, they upgraded our room to a more luxurious one and surprised us with many thoughtful and generous gestures throughout our stay.
Relle Nicolle
21-28 December stay. A very nice hotel, beautiful well-kept grounds. Friendly staff and great animation team. The downside to the staff for us would be the various teams (photographer, massage team, beauty salon, excursions) CONSTANTLY a member of these teams asking us to book with them. It felt overwhelming as you dont expect this level of harrasment in the resort.
The gym was quite basic, old equipment and no working air-conditioning which made working out difficult.
Food, not the best unfortunately. Out of 7 nights the best night was Christmas eve where they put on a Gala, many more options than a normal night which increased the chances of liking something. Quite let down for the kids, no 'kids corner' for fussy eaters, could introduce basic pizza, chips, nuggets, fish fingers etc things most kids will eat in absence of anything else.
Rooms, we were kindly upgraded to a family suite on arrival, the suite was well kept and cleaned daily. Comfortable beds. Downside was the shower, the water pressure was low and it took some time for the temperature to warm up. House keeping team was friendly especially Nasir.
Spa, really nice friendly reception team and the ladies that done our treatments were really nice, attentive and caring especially for my mother in law ensuring she didnt slip moving around the spa. Treatment was really nice and massage was very relaxing.
Although its out of season and expected, important to note infinity pool is cold and so is the pool with the inflatables. There is a heated outdoor pool and a small kids paddling pool which served us well for the duration of our stay.
All in all an enjoyable stay, but would try another hotel if I visited Egypt again.
Mikey Wolfe
The management in this place are a joke and only care about bad reviews. Another member of our holiday group wrote a review mentioning issues. We were conned upon arrival with a disposed upgrade to a villa. Claiming it was 150usd extra per night. Had we been given a 2 villas this would been true. But we originally booked 2 room and were then condensed in to one villa between us. The villa may cost more than one room but certainly not 2.
In the reply they claimed to have given us a “free” dinner in the Italian. This is included in the all inclusive anyway so their angry response is complete codswallop.
I generously gave the hotel 2 stars but have amended it to one as the response to my friends review only proves how pathetic the management are here.
John is pilli pilli is still a legend though.
Original review starts here
Barely any hot water. If you let it run for 10 mins it might be slightly warm. At one point the shower stoped completely, but at best it’s only a trickle of water that may be warmish if you’re lucky.
food is edible but not great with little choice.
Drinks are mostly ok but very inconsistent. Yunan (John) in pilli bar is an excellent bar man/waiter as is Ahmed in the pool bar. They mad this hotel bearable and are a true asset to the hotel. 10/10 for them.
They have a decent heated swimming pool that serves ok drinks with good service and a friendly animation team.
All in all it’s pushing it luck for a 5 star hotel.
All the staff are very nice and the service is good for drinks but lacks in the restaurant. The little place on the beach is good for lunch as is the bar near the villa. Main buffet is rubbish.
The Italian a la carte service was comically bad and the food only slightly better. I had sea food linguine, which was actually spaghetti with 3 prawns and a mystery white flavourless fish with some sort of fish stock on it. It tasted ok, but wasn’t a seafood linguine. The tiramisu was a bowl of cream with a bit of sponge in it.
Been to Egypt loads of times and this is one of the worst 5 stars I’ve ever had the misfortune of staying in.
After the manager had read this review they claimed they would do their very best to try and fix the issues. Which would’ve been nice but none of the issues were fixed. They did give us a free bottle of wine. It seems they only cared about this review rather than the actual issues mentioned in it.
Ian “Reggie” Webster
Right in the middle of sharm el sheikh ..a fantastic hotel with easy access to the beach ⛱️ but what really made the holiday was the staff who worked so hard to make sure everything was perfect and always greeted with a smile and any help ..don't hesitate to choose the cleopatra if you are wondering about where to stay. Also just outside the hotel please visit the artists shop called Anobis his work is fantastic next to the chemist just left of cleopatra his oil to canvas art work is something else he can do characters of your dogs / cats pets just from your photos ..please support this artist
tony russell
The cleopatra luxury resort is absolutely stunning..
The resort is well kept..very clean..
The staff are very friendly and so helpful..
We booked a superior double room with a sea view..
Worth paying that little extra..
Good size room ..king size bed...very soft..
Big shower but low pressure..
Plenty of different types of food ..but very hit and miss on taste and quality..
They have a huge infinity pool ...but its very very cold..
And empty all the time..shame they didn't heat it over the winter season
But overall ..definitely value for money and worth booking..