Rachel Falor
My husband and I had a wonderful week here diving and exploring all that Sharm has to offer. The rooms were gorgeous, property was stunning and well-maintained, and the restaurants were amazing. We scheduled a day trip through the hotel and we had a lovely and educational time exploring Luxor. The diving team went above and beyond to provide an exciting and safe dive experience. The spa was a wonderful and relaxing with talented staff. The team ensured we had a wonderful time celebrating our anniversary from check in to check out. This property is definitely on our list to return to!
Sinem Tuncer
Dear Sharm Four Seasons Management Team,
First of all, I would like to express our sincere appreciation for the wonderful weekend we spent at your hotel. Our stay included a small, private dinner event, and it truly became a collection of moments we will never forget.
From the very beginning, every team member involved reflected genuine warmth, professionalism, and a true passion for what they do. This positive energy was felt throughout the entire experience.
I would especially like to mention a lady at the beauty salon whose name begins with “M” (I sincerely apologize for not recalling her full name). She went far beyond expectations to help me prepare, assisting with my hair and makeup with such kindness and care. Her generosity and attentiveness meant a great deal to me.
I will also never forget the golf cart team member who kindly guided me and jokingly said, “I don’t need a hairdresser but the hairdresser needs me to add beauty to the salon.” 😊
These small yet thoughtful moments truly made a big difference and brought a smile to our faces.
Most importantly, I would like to extend my deepest thanks to Mr. Moustafa, Director of Operations & F&B. Despite our last-minute requests and the spontaneous nature of the event, he did everything within his power to make it a success. His dedication, flexibility, and calm professionalism ensured that everything came together beautifully.
Please extend our heartfelt thanks to the entire team involved. We truly felt cared for, and we will always remember this experience with great warmth.
Dan Lovell
An outstanding hotel, with beautiful rooms (we stayed in the new section) and excellent food and service. Italian restaurant is the only restaurant that let's it down slightly, but that may be because we have very high standards for Italian food.
Worth noting egyptian tariffs on wine make european and American wines largely unaffordable but the Egyptian wine is OK, though not outstanding.
Silvana G
The Four Seasons Resort is probably the most luxury you can get in Sharm el Sheikh. I have not stayed in any other Four Seasons before, but in other resorts in Sharm El Sheikh. Below a few highlights.
Positives:
- Gorgeous resort - beautiful and well maintained gardens - it is huge!
- Beach/relaxing ares with a lot of more private spots to relax
- Calm, no party atmosphere
- Various restaurants and bars
- Well equipped gym and for runners, the resort is big enough to actually do a daily run of 5k or more
- Fantastic for snorkelling with three piers to enter to water - you can actually swim/snorkel along the entire resort length
- The room and all the facilities were spotlessly clean at all times
To improve:
- Room: we stayed in a Suite with two bedrooms. I am not sure when the resort was built but it felt a bit old. I believe the standard should be higher to deserve five stars especially attention to detail: eg there was only a small TV with very limited choice of TV programmes, limited coffee/tea selection in the room, the AC sometimes smelled a bit strange, toilet seat is made of plastic, etc.
- Food: The quality of the food was good (meaning no stomach issues as common in Egypt) but not exceptional or it fluctuated from restaurant to restaurant. Breakfast menu is too small and there could be a bit more variety but overall good. Me and my partner are vegan/vegetarian which meant that 2 out of 5 restaurants where not an option for us. Once we still went to the Grill restaurant and the food they made for us - a vegetable wrap - was terrible. In the other restaurant vegan/vegetarian option were very limited. I also believe in a luxury resort, the restaurant should be able to offer alternatives ad hoc (other than pasta with tomato sauce). Considering this, the prices charged for the food are too high in my opinion. Note that prices listed exclude taxes and service charge, which adds another ca. 30% to your bill. The staff is overall friendly but sometimes a bit unprofessional.
- Service: Overall good but not exceptional. One day at the beach we were randomly not serviced (no idea why). Things get forgotten here and there. There is a club car service to pick you up from the beach, we once waited for 15mins and then gave up even though we were promised a car would arrive soon. Things like that - no drama, but you get luxury charged without getting it.
In summary, it is a beautiful resort and great to relax. But value for money is not good enough - I would have expected more from a Four Seasons especially considering the prices are VERY HIGH for Egyptian standards.
Yulia S
The hotel is good for relaxing holidays. It is quiet, the garden is amazing, the territory is huge. The rooms were also nice and authentic. The staff was very smiley and welcoming. Good sports facilities at the gym with 24/7 access.
However, the issues you may face can easily mask a good impression. We came here to celebrate New Year and paid for the festive evening at Yatai restaurant. For this price (~$400 per person) you would expect an exceptional service, some entertainment and excellent food. But the food was not worth its price (wasn't bad, but just not for this much). Besides, the drinks were paid for separately too. And no entertainment. The staff didn't care to double-check gas levels in the heaters outside, while knowing people will come to celebrate and sit there for a while in the open air. Our table was also allocated outside and we were freezing by the end of the evening, because they said they couldn't swap the gas cylinders.
If you experience any nonstandard circumstances, the staff will be unwilling to help and just try to make more money. We booked the hotel in autumn and paid for a late check-out in advance, as we knew our flight would be in the evening. On the day of our supposed departure we learnt that the flight got delayed until the next day. We requested to extend the stay until 11 a.m. next day. Thus, altogether it gives you an extention for one whole night. So, with the late checkout charge paid earlier before arriving, we believed we only needed to pay for the other half of the night. The receptionist still charged us for the whole night (although did a downgrade of the room so it was a bit cheaper) in addition to that half a night that we paid when booking. The receptionists also operated with some ridiculous phrases as "we need the money now", "all banks will be closed", as if we wanted to leave without payment (although we received a call earlier from them saying we could also pay at the check out). We did not understand this unnecessary rush.
Finally, they charged us twice for the breakfast. Once again, we knew we would arrive early at the hotel and, therefore, paid for breakfast in advance too during booking. Neverless, when we came there, the staff still charged us for what we've paid already and ignored all our multiple requests to double-check the payment.
Overall, it was truly unpleasant to receive such an attitude from this hotel chain. Apart from these difficulties, the stay was calm and peaceful.
