Yulia S
The hotel is good for relaxing holidays. It is quiet, the garden is amazing, the territory is huge. The rooms were also nice and authentic. The staff was very smiley and welcoming. Good sports facilities at the gym with 24/7 access.
However, the issues you may face can easily mask a good impression. We came here to celebrate New Year and paid for the festive evening at Yatai restaurant. For this price (~$400 per person) you would expect an exceptional service, some entertainment and excellent food. But the food was not worth its price (wasn't bad, but just not for this much). Besides, the drinks were paid for separately too. And no entertainment. The staff didn't care to double-check gas levels in the heaters outside, while knowing people will come to celebrate and sit there for a while in the open air. Our table was also allocated outside and we were freezing by the end of the evening, because they said they couldn't swap the gas cylinders.
If you experience any nonstandard circumstances, the staff will be unwilling to help and just try to make more money. We booked the hotel in autumn and paid for a late check-out in advance, as we knew our flight would be in the evening. On the day of our supposed departure we learnt that the flight got delayed until the next day. We requested to extend the stay until 11 a.m. next day. Thus, altogether it gives you an extention for one whole night. So, with the late checkout charge paid earlier before arriving, we believed we only needed to pay for the other half of the night. The receptionist still charged us for the whole night (although did a downgrade of the room so it was a bit cheaper) in addition to that half a night that we paid when booking. The receptionists also operated with some ridiculous phrases as "we need the money now", "all banks will be closed", as if we wanted to leave without payment (although we received a call earlier from them saying we could also pay at the check out). We did not understand this unnecessary rush.
Finally, they charged us twice for the breakfast. Once again, we knew we would arrive early at the hotel and, therefore, paid for breakfast in advance too during booking. Neverless, when we came there, the staff still charged us for what we've paid already and ignored all our multiple requests to double-check the payment.
Overall, it was truly unpleasant to receive such an attitude from this hotel chain. Apart from these difficulties, the stay was calm and peaceful.
стелла шильман
It was a wonderful vacation in an incredible place! The hotel impressed us with its beauty, comfort, and spaciousness. The beach is cozy, with comfortable sunbeds, excellent service, a short jetty, and a beautiful reef full of amazingly colorful fish — everything you need for a perfect holiday.
The large, comfortable pool and the beautifully maintained grounds are truly impressive — every detail is thought out to perfection. The hotel staff are always friendly, attentive, and ready to help with anything you might need.
A special thank-you to the General Manager, Mr. Leon Baum, for promptly and efficiently resolving a misunderstanding during check-in and for the continued attention and care throughout our stay. You truly lead a wonderful team!
Many thanks to Mr. Mostafa Ibrahim for the warm welcome and for making our arrival so comfortable, to Mr.Atef Mokhtar for the daily calls, care, and cheerful attitude, and to Mr.Ragab Hamouda for the incredibly delicious food and professional service in all the hotel’s restaurants.
And the breakfasts — that’s a story of their own! Not even the birds, the wind, or the bright sun could ever spoil them 😉
It was truly an unforgettable vacation that allowed us to fully “recharge.”
I will be happy to recommend this hotel to all my clients, friends, and acquaintances.
Looking forward to our next visit! 🌴✨
Nigar Kuddus
I would like to sincerely thank the hotel and highly recommend this property.
Throughout my stay, I was truly impressed by the warm, professional, and attentive service provided by the entire team. Every staff member made me feel very welcome and well taken care of.
I especially enjoyed the restaurant and chose to dine at the hotel during my stay, as both the food quality and service were excellent.
One staff member who made my experience particularly memorable was Elaria. Her kindness, attentiveness, and genuine hospitality made me feel truly valued as a guest.
Thank you, Elaria, and thank you to the entire hotel team for such a wonderful experience.
Manal Koura
It’s a wonderful hotel. It deserves 7 stars.
Everything was amazing.
The landscape, the beach and the pools.
Professional staff providing perfect service.
The room was amazing, spacious and super clean as housekeeping was done twice a day.
The extension side was even nicer than the old classic side, the rooms are super comfy.
The food was fresh and amazing.
Hotel maintenance is super 👌
Everything was wonderful wonderful
We had a very nice time and will definitely come back again and recommend it to family and friends.
Thank you to the managers for their close supervision of the staff and being keen on customer satisfaction
Keep on the wonderful job
I can say it’s one of the best hotels in the world
I love it ❤️❤️
C K
Disappointing Experience – Not What We Expected from Four Seasons
We stayed at Four Seasons Sharm as a family (2 adults and 2 kids) for 3 nights to celebrate my husband’s birthday, and unfortunately the experience was very disappointing.
The main issue occurred at Yatai Restaurant. We ordered the Peking duck, but what was served was clearly baladi chicken (local chicken with darker meat), not duck. Despite this, they attempted to charge us over 6,000 EGP for the dish. Only after we complained did the chef apologize and remove it from the bill.
In addition, the beach is rocky, not sandy, with very limited seating, making it uncomfortable and unpleasant for a family stay. The staff attitude was generally unwelcoming and unpleasant, which only added to the frustration.
The room felt outdated and did not match the standard or luxury expected from a Four Seasons property.
While the mistake at the restaurant was eventually acknowledged, the overall lack of quality, service, and attention to detail was unacceptable given the high prices and reputation of the hotel.
Overall, this stay did not meet Four Seasons expectations and was very disappointing.
My Booking
