Anna Lomax
Nice hotel, with a great location to the beach. The hotel is clean and the food is nice, and there is a great selection of pools, a lovely little play park.
However, the staff on reception were very grumpy and not inviting.
The kids club wasn’t enticing to the kids at all - staff didn’t make an effort to sell it to the kids, so they chose to be in the pool instead -there was nothing stating what was happening at kids club, so as a parent I couldn’t say to the kids what it would be as I had no clue. They went for an hour one day, were bored and didn’t want to go back.
The food was nice in the evenings, but the pool bar isn’t great for intolerances, and is the same beige food every day.
The cocktails included in the all inclusive, were made from a machine, very syrup based and not that tasty. The ice creams included were little tubs of icecream, (no ice lollies), so for those who are dairy intolerant, have to purchase an ice lolly at €2 a time, which adds up.
Also the photographer (round the pool) was very pushy, and a bit weird and creepy.
We had a nice time, but probably would not return to this hotel.
Esha Sugarman-Buckle
We recently enjoyed our first family holiday at Sol Lanzarote near Puerto de Carmen, and overall, it was a fantastic experience. The staff truly made our stay – every single person was incredibly friendly and always happy to help.
The hotel boasts three pools of varying depths, perfect for all ages, though we did notice a lack of a strong chlorine smell, which might be worth noting for some. We opted for a sea view superior suite, which was ideal for our family. The sliding partition separating the main bedroom from the living area (where the sofa bed for our daughter was) offered great privacy for bedtime. The view from our balcony was absolutely stunning, making any minor issues worth it.
Speaking of minor issues, our room's floor seemed to accumulate sand easily, leading to sandy feet and sheets, and the balcony door didn't seal perfectly, letting in some wind noise. However, these were small points given the overall positive experience.
Food-wise, there was always a good variety, even for picky eaters – think chips, pizza, and plenty of fresh fruit daily.
One small area for improvement was with the Jet2 reps; their presence was quite limited compared to other tour operators. For excursions, they only accepted card payments. However, we discovered a brilliant alternative just a short walk along the promenade (turn right from the beach exit) called LCT Excursions. The team there was incredibly friendly and helpful, taking both cash and card, and able to arrange any trip we wanted, even those not advertised by our tour operator. Highly recommend them!
Lu
Everthing very good! The food very good the staffs very polite. Very clean also. Just need a bit upgrade on the air conditioning and the beds. But very good shower. In general super recommended.
May Deery
Had a bad start as we ordered a Seaview room only to be given a room with a tree completely blocking the view after 2 nights it got rectified.The rooms are dated and 2 single beds stuck together is terrible. The location is very good and the staff are very friendly and helpful couldn't fault them.The biggest downside is the food which for a 4 star is absolutely average I personally would give the food a 2 star rating plus also the drinks for all inclusive doesn't include all drinks such as Irish whiskey which should be included therefore I would give the drinks package a 3 star.
Daniel Apreotesei
We stayed at the Sol Lanzarote Hotel for 10 days and overall, we were very pleased with our experience. The food was of good quality, although it became somewhat repetitive over the course of our stay. The staff were professional and courteous, and we felt well taken care of throughout.
Daily housekeeping was satisfactory, with particular praise for Mrs. Nicole, whose service was exemplary. She maintained a high standard of cleanliness and was exceptionally friendly — we have only words of appreciation for her. Unfortunately, we did not receive the same level of service on the days when Mrs. Nicole was off, as the other two housekeeping staff did not meet the same standard.
All in all, it was a pleasant stay, and we would gladly return to Sol Lanzarote in the future.
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