Theo Binns
You cancelled our rooms just two weeks before arriving as you said the hotel was still being refurbished. You would think a competent hotel chain would realise this hotel wouldn't be completed more than two weeks before that and give more notice. Clowns
Mackenzie Smith
Hotel canceled our rooms just two weeks before trip and I still have not been formally made aware (a friend in the group got an email about her booking). Hyatt has been extremely apathetic about the effect this has had on our travels, even at the corporate level.
Sven Ruf
We stayed here for one week in September 2024 and it was a very pleasant experience. Location is perfect, direct beach access from the hotel and entrance to the natural preserve for bike tours just across the road. Food is great, no need to look for restaurants in the neighbourhood. Staff is very friendly and professional. A little problem in our room was dealt with swiftly and resolved to our full satisfaction
John Dunne
Positives: While the hotel feels dated, tired and in no way deserving of its 5* rating, I found the rooms of a good size and clean, the breakfast buffet was varied and tasty and extremely well run with helpful and friendly staff, the reception staff were also helpful if not overly warm.
Negatives: The near constant bad smell from the bathroom in our room, which ranged from bad to feeling like we had an open and direct pipe to the islands main sewage system. I am not lying when I say we were woken in the early hours of the morning on two occasions due to how bad the smell was. We ended up leaving the extractor fan on and door closed every night but it didn't help much. We reported it to reception multiple times, and they sent maintenance to do something which offered a few hours of reprieve but beyond that did nothing else.
Rodica Irimescu-Badea
The hotel exceeded our expectations, we had booked 2 double room and we have been upgraded to a suite and a double room. The personnel was super nice, eveyone spoke different languages (Spanish the main language, English and German). We had booked only breakfast but it was varied and fresh. The hotel is on the beach in a quite area with clear water. The pool area is nice, very clean. There are several restaurants nearby the hotel area (5-10 min walking distance). We had a great time and would definitely come back! Totally recommend this hotel!