Jordan Chappel
We checked in to this hotel the first night it was reopened after renovation by Hyatt, so it was quiet and the service was quite attentive, though I’m sure that will continue as it becomes busier. The rooms are very nice as is the pool area and the public beach just outside has warm fairly shallow water (visited in July). Included buffet breakfast is great. There are 2 electric vehicle chargers but they are slow and in general I would not recommend renting an EV in Mallorca. Note that it is driving distance into town, not quite walkable. Overall, this is a very worthwhile redemption value if booking with Hyatt points as we did.
Theo Binns
You cancelled our rooms just two weeks before arriving as you said the hotel was still being refurbished. You would think a competent hotel chain would realise this hotel wouldn't be completed more than two weeks before that and give more notice. Clowns
Mackenzie Smith
Hotel canceled our rooms just two weeks before trip and I still have not been formally made aware (a friend in the group got an email about her booking). Hyatt has been extremely apathetic about the effect this has had on our travels, even at the corporate level.
Sven Ruf
We stayed here for one week in September 2024 and it was a very pleasant experience. Location is perfect, direct beach access from the hotel and entrance to the natural preserve for bike tours just across the road. Food is great, no need to look for restaurants in the neighbourhood. Staff is very friendly and professional. A little problem in our room was dealt with swiftly and resolved to our full satisfaction
John Dunne
Positives: While the hotel feels dated, tired and in no way deserving of its 5* rating, I found the rooms of a good size and clean, the breakfast buffet was varied and tasty and extremely well run with helpful and friendly staff, the reception staff were also helpful if not overly warm.
Negatives: The near constant bad smell from the bathroom in our room, which ranged from bad to feeling like we had an open and direct pipe to the islands main sewage system. I am not lying when I say we were woken in the early hours of the morning on two occasions due to how bad the smell was. We ended up leaving the extractor fan on and door closed every night but it didn't help much. We reported it to reception multiple times, and they sent maintenance to do something which offered a few hours of reprieve but beyond that did nothing else.