B Dix
This is my 2nd time at this hotel. Stunning building & setting on the beachfront with lovely gardens. The staff are all great & attentive. It was our friends birthday while we were there & the guest relations helped make it special for her. Our room was a big size with incredible seafront views. I will definitely be back.
Cire Leaf
This is a newly acquired Hyatt property and while the general staff is friendly and attentive, the management there does little to make a globalist member feel special. Despite the availability of numerous upgraded suites to our ocean view junior club, no upgrades were offered and when asked we were told “we did not pay for such”. Pointing out the obvious did not address the question of “why not” as this is not our experience at other Hyatt properties.
Thomas Percy
My wife and I had a wonderful week in August, the hotel, staff and menu choices were first class, we couldn’t fault any aspect of the hotel.
Thank you for making our holiday perfect.
Diane Blake
My sister an I stayed here june 13-18th, last minute booking. It was extremely expensive, but we did upgrade to a preferred suite.
The room was clean, on arrival but was really one large unsuite room, as the 2 chairs were in the bedroom.
Lights went out automatically on the balcony at 11pm, so we had to sit in the dark some nights.
The cleaners often forgot to empty certain bins, nor did they stock the minimum bar daily ( as advertised). It took a complaint to reception to rectify.
Food was very good during the day in all the facilities and 99% of staff were very friendly and polite. One or 2 were just rude, we were in the world dining room, and one female waitress cleared away all spoons for desserts so no one could have any ( there were some diners left eating after the 9.30pm deadline) she gave me the dirtiest of looks and reluctantly passed me a dirty server out of a bucket! ( she had shaved hair on one side and a bad attitude).
We booked 1 evening meal at the sea grill, ( included) we sat at 8.30pm and at 10pm we walked out, in that time we had a starter at 9.15pm and fed on bread, no meal and the waiter who said he " was just doing drinks" failed to serve drinks, we were told by reception we were not the only ones who walked out.
Room service never got the order correct even when ordered in Spanish.
No snacks as advertised only found them as we waited for our taxi to leave.
Poor service at times, only held together by some fabulous staff who try, the demographic was mostly German retirees aged about 65. We went out most evenings to escape.
If you are booking we recomend just get a regular room or SC apartment as the extra you pay, there is no difference between that and preffered, its an excuse to charge extra.
Location cannot be faulted.
Gabriel Teixeira
This is not a 5 star hotel! Even 4 start would be overrated. 2 out of the 3 nights I was not able to have hot water, even after complaining for 2 days at reception, nothing was done. I believe the hotel cannot provide enough hot water for all rooms so you are luck if you get hot water. Our room also smelled like sewage every time we got back from a day out (116). Would not recommend this place, it’s a rip off using a name and a history. The staff at the restaurant is great. Staff at reception and management is useless, they have done nothing to fix our issue.
My Booking
