HM Ayron Park

K Brown

This hotel is not a perfect 5 star but it does MANY things very well. Great staff, clean all through, absolutely wonderful food - i looked forward to dinner each night, clean and comfy sun loungers. Loved the rooftop area - nice and chill. I felt like a valued customer. What I can't rate so highly was the aircon in the room which was adequate but could have been more powerful. Also, the vicinity of the hotel could improve by providing more litter bins and places for men to urinate. It felt a little seedy for this reason. I discovered it is the party place for Germans.

Violett Ahmad-Kouror

Extremely Disappointed with Service We stayed at Hotel HM Ayron Park for one week in June and were very disappointed with several aspects of the service. We expected something entirely different from a self-proclaimed 5-star hotel. Unfortunately, our experience fell far short of that standard. Compared to other hotels in the area, HM Ayron Park is priced at the higher end, but the service does not reflect this at all. What we received was far from what you would expect in this price range. The waitress at the restaurant treated us rudely just because we brought drinks from the hotel’s own vending machine instead of ordering from the restaurant. This is completely unacceptable – the drinks come from the same hotel, and this attitude was petty and unprofessional. Restaurant staff were blatantly disrespectful – they removed our plates without asking, even while we were still eating. This happened repeatedly and showed a complete lack of basic manners and proper training. As paying guests, we expected at least a minimum level of hospitality, which was absolutely not delivered. The pool was supposed to be open until 19:00, but signs were already up at 18:00 saying it was closed. This is misleading and unfair, and it seemed like an intentional way to restrict guest access without explanation. Hotel staff kept closing the sun umbrellas without asking nor considering that guests are still lying there and enjoying the sun. This happened multiple times and created a sense of urgency which led us to believe they wanted to close up early. We would highly advise management to address above points as fast as possible as they pose a significant deficiency in quality, service and hospitality.

Ashleigh Whittaker

This hotel was perfect in every single aspect! Every member of staff that we came across was a delight to talk to, they helped us with everything we needed and couldn’t do enough for us. We were checked in by Martha which was an extremely easy experience, we also left our bags with reception for the morning as we turned up early! Our room had everything we needed from shower products to body lotion and even toothbrushes for us. It was clean and modern, we upgraded to the Jacuzzi room and it was incredible. (our only issue is the temperature was set and we couldn’t adjust it so it was a tad lower than we would have liked!) The bar area was lovely and they had live music on the two nights that we did stay in and the cocktails are to die for! We had the buffet for dinner here one evening and the food was spectacular, there was a wide range of choices and everything was fresh and hot. We spent a lot of time at the pool on the roof and the view was to die for, unfortunately we went in February so the pool was like an ice bath but that’s to be expected! Every area of the hotel was clean and well looked after, we can’t fault anything! We also hired out the E bikes for two of the days we were there and they were a great little touch as it made it easy to get around.

W Lam

Awful service in a establishment that claims to be a 5 star! I will not go into detail with my complaint during my stay, but the duty manager and a receptionist who attended to my issue was dismissive and was disrespectful. I have never ever experienced a manager disappearing whilst dealing with a complaint. However Alia at the front desk was the only member of staff who was very helpful and courteous during my stay. I only stayed for 3 nights but after day 1 I already wanted to leave.

E. Müller

We recently stayed at this hotel and overall had a good experience. The variety of room options is great, we had a small apartment with a kitchen and balcony, which we really enjoyed. We’ve stayed in other hotels of this chain before, and they all have a very similar style and amenities, so I find it surprising that this one is rated 5 stars when it feels more like a very good 4-stars hotel. However, the worst part for us was the location. While Playa de Palma has a nice beach, this specific area (close to El Arenal) is quite run-down, with deteriorated buildings, not really a good gastronomic offer, and a type of tourism that doesn’t create the best atmosphere. If location is important to you, I’d recommend looking elsewhere maybe between Can Pastilla and the location of this hotel in the same Playa de Palma where you can find other HM hotels.