Jayne Anderson-eade
Hotel was very nice. Good breakfast nice snack bar by the pool for lunch and drinks throughout the day. Only had B&B. Had the buffet dinner on first night but glad we didn't pay for half board. Good choice but some of it was quite bland!
Rooms were spacious, very clean and bright. Could do with two comfortable chairs in the rooms. There was one dining chair so one of you had to sit on the bed. There is plenty of room for two comfortable chairs in the premium rooms. Bathroom has no extractor fan and gets very damp so towels don't dry even when it's hot. The room had a slight musty smell. There was some black on the cornice I noticed. I wasn't the only person to comment about this. Had a nice terrace with sunbeds and table and chairs.
Could do with more sunbeds as people place towel on beds before breakfast. But I was told they would be making more room for sunbeds for next year as they were moving the terrace bar.
I have stayed in other hotels where the sunbeds are covered at night and kept very clean. But at Mallorca palace, the cushions looked like they could do with a good clean. They were just stood up at night and when it rained they were soaked through and took most of the next day to dry. The gardens are kept beautiful.
Most of the staff were very helpful and nothing was too much trouble. There were a couple of exceptions though. Overall not really what I would expect for a hotel that is advertised as 5 star.
Allan Doyle
Brilliant hotel would give it 7 stars if I could.
You are greeted on your arrival by staff who take your bags and then take them to your room. The welcome and booking in experience is next to none as you have an individual experience with a complementary drink.
The hotel is lovely and cool.
The rooms are all pool facing and have a balcony with seating areas. The staff are very attentive but not to much.
We loved this hotel so much we booked it again for next year.
hamish owbridge
Absolutely fantastic resort, little bit smaller than the ones around the area but that makes it so much nicer. More german speaking tourists but that makes for a more quite atmosphere.
Great adults only and no screaming children.
The service was great and the food was also amazing. Always willing to help with booking excursions as well.
The aircon could have been a bit cooler in the rooms but overall clean and tidy and smelt amazing.
Always activities and events on! About 5min walk from the beach but the pool complex was fantastic with a little bar attached
G R
Nice hotel. Rooms child so with little paint touch up. Breakfast was lovely. Pool was great.. the sunbeds should was washed down more frequently, definitely. Summer of them were really dirty..good location for buses.
Mihaela Grancharova
I recently stayed at Mallorca Palace and had very mixed feelings about my experience.
I booked Mallorca Palace only because they confirmed that late-night check-in was possible. I contacted them through their website before booking, and they clearly told me that I could arrive late as long as I mentioned it in the booking. I followed their instructions and wrote in German that I would arrive during the night of July 2nd.
When I arrived, exhausted and alone, they looked at me like I didn’t belong there. My room was not ready, and they said they thought I was coming the next night. Their only “solution” was to offer me the presidential suite for over 300 euros—just for a few hours of sleep. No refund, no help, no responsibility, no backup accommodation. I was left without a proper place to sleep, in a 5-star hotel that I had booked in good faith based on their own confirmation.
I asked if I could sleep on a pool lounger, just to get some rest, and they said it wouldn’t look good for other guests. In the end, I was allowed to sleep on a sofa. They gave me a bottle of water and told me I could shower in the spa. At 7:00 am they woke me up so I could eat breakfast, and I didn’t get my actual room until after 9:00 am. My first day of vacation was ruined, all I wanted to do was sleep.
Later I rented an e-bike from the hotel. The first one was in terrible condition—old and unreliable. I asked them to change it, and thankfully they did – the second one was much better.
The rest of the stay was fine: the food was good, the room clean, the staff friendly—but none of that changes how terrible the first impression was. I booked this hotel only because they said late-night check-in was possible. Instead, I was treated like a burden and left to sleep on a sofa.
This was humiliating and completely unacceptable for a so-called 5-star hotel.
My Booking
