Kathryn Richmond
Check in was smooth, staff were friendly and the guidance to our room was spot on.....unfortunately thats where the good comes to an end. We had a fight with the lock to get into the room, found we had to force the doors open slightly to unlock them before we could open them and have them part opened in order to lock them. The smell we were greeted with was like a musty stagnant water smell which turned out to be the washing machine which was still full of water and didnt work as the socket was hanging off the wall. The bed was a drop down bed from a wardrobe which looked like the legs were due to snap any minute, the bed was uncomfortable and we hung out the bed as it was too short for us so barely any sleep was had. We plugged the kettle in to make a brew and the plug socket fell out the wall which then cut the electrics. The fascias on the drawers in the kitchen was hanging off, the shelf in the wardrobe collapsed when you put anything on it. The bath was rusty large cracks in the tiles. The furniture very outdated and most of it damaged. We spoke with reception the following day and they told us this was standard for the studio apartments but there are 2 more available and to look at them. We could only look through the window as they were locked and no one wss around to let us look inside to change rooms. These also had the same issues with the beds and we couldn't check the rest of the rooms. We were then offered an upgrade for an additional €42 per night which we didnt agree with ad we had already paid £700 for 3 nights room only (this didnt include the luggage on the plane or the seats as these were booked separately through ryanair) we would return to the apartment of an evening to carrier bags of rubbish left in the garden as our apartment had a communal bin the garden for all to use and once it was full the garden was the overflow. When were checking out we noticed people leaving their cases in the reception lock up for later departure, we noticed a couple people walking in and out over the time of about 10 minutes and not once was the door locked or anyone given a key, so your cases are not secure if you leave them for a later pick up for leaving your holiday. I would not recommend this hotel to anyone visiting costa teguise and would strongly suggest amending your booking to a different hotel if you have already booked this one. The area itself is great and we have been several times but this hotel has ruined our latest visit.
Mary Dooley
Great area with lots available in the resort. It is old fashioned in rooms but each area has private pool. Housekeeping came everyday and was always good service. It was clean! Good to be able to have fridge etc for your own bits, can have breakfast etc in your apartment. Really nothing to complain about but could do with being a little more up to date!
Fred Salem
Looks great on photos and upon arrival and then it all goes downhill from there. A 3 star I doubt it very much, just about a 2 star.
Our room was at the extreme end of the property from reception, we are both over 70 years old, I have bad legs ( arthritis ) try h er lady receptionist gave us our key, a small map, she highlighted the route omg it was horrendous, dragging our bags through part of the hotel then out of the hotel down a side road then back in the hotel only to find our room s further 400 yds along the alley way. It would have been a lot easier if they would have sent the bags down on s cart.
On departure I went to reception where there was a very helpful and thoughtful lady Evangelina, she arranged for our bags to be picked up and brought to reception that was excellent and a lifesaver.
The whole fire is in need of repair snd money spent on it.
The rooms were tired and dated but kept clean, the furniture was old and badly damaged.
The lido was the best place to be, decent food snd drinks, staff were a bit hit and miss. Toilets were broken and filthy.
Dimitrina Dimitrova
We had a wonderful stay! The place feels very safe, and our room was cleaned daily. The staff were all very friendly, and we really enjoyed the activities such as bingo, water aerobics, and especially the beach, which was perfect for snorkelling. There was also a great choice of swimming pools to relax in.
Overall, we had a fantastic experience. The only small suggestion would be for the resort to consider improving the air conditioning during the summer months.
Moniaa Es
Very friendly service. There are plenty of pools around the hotel. Well-equipped kitchenA big plus is that we had a pool right next to our cottage. Unfortunately, the rooms leave much to be desired. They're neglected. The furniture is old, and the cabinets are falling apart. The rooms need renovation. I also don't know why there are showers by the pools, since none of them work. I hope this gets fixed. And the lack of air conditioning is a big drawback. We had a single large fan in one room; it's a shame there wasn't a fan in the other room. One day I thought we'd suffocate; it was so hot. Air conditioning is essential in a place like this. The location is good, right on the beach, so we could stroll by the ocean in the evenings.The hotel also doesn't have any great attractions for children, I don't recommend it for children, nothing happens there. Hotel maximum 3 stars.We expected something better for the price, but overall, I consider our time on this island a complete success!
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