Holly Muchmore
Room was OK but no air conditioning or fan or phone. Facilities good and pools great. We found 2 cockroaches and a lizard. It's a good place however for kids to be entertained with all the pools, kids club and disco and bingo. It was all ok until the end when we not told about the checkout time and got rudely told after the time we were late and then fined 20 euros for the 2 hours it took to panic pack for 5 people. I checked out and the receptionist said it was OK for my baby to stay under the parasol on the terrace until the cleaners arrived. The manager then returned and was so rude it was awful. Said he'd come back for the 3rd time and it was a hotel so we needed to leave, I explained we had been given permission and he was still rude. Other people said the staff were rude too. Also the bed in the sofa bed was badly uncomfortable and there was a double mattress locked in the cupboard and they reluctantly let us use it but I saw them take it away afterwards. Also the cleaners gave us filthy looks as we were sat outside waiting to leave. We hadn't left it in a mess.
Christopher Ancira
I booked a two-night stay at this hotel, but I had to leave after the first night due to a serious cockroach infestation in the room. I’m not someone who normally complains, and I tried to stay calm after seeing the first one—but they kept coming. I’ve attached photos as proof.
To make matters worse, there was no air conditioning. When I arrived, the room was stifling hot, and the entire space felt run-down and poorly maintained—not at all what you’d expect from a hotel that markets itself as a 4-star establishment.
I didn’t even sleep in the bed and ended up having to find and pay for another hotel that same night. The whole experience was stressful, disappointing, and a waste of money. I’ve since requested a refund and am still waiting for a proper response.
This place needs serious improvements before it should be charging premium rates or claiming 4-star status. I would not recommend staying here.
Gareth Rose
The rooms are definitely dated and need money spent on them to bring up to date.
Cleaning not up to standard. Broken glass in dishwasher, mold in fridge, defrosted freezer left to leak everywhere, cobwebs in bedroom and more.
Sliding doors are hard to open and the metal frames don’t do well in the heat.
We were given the wrong keys to our room and the reception staff seemed to find it funny! Kept being told we were trying to get into the wrong room. One key worked, the other didn’t!
The whole outdoors areas are tired and need bringing up to date.
Shame as it could be really good. Needs a decent clean and ridging up before the main seasons starts.
Hala Elsaid Salem
Do NOT book! The smell of mold hits you as soon as you walk in the room. Worn down, looked likes it has not have had a touch-up since 1970. Sofa smelled terrible! Wet and insects in the kitchen. The pool area was also worn down, fake grass, 1-2 old dirty plastic sunloungers. Tried speeking with the supervisor, but no good. We had booked for 3 nights but couldnt stay there, lost our money, as they refused to refund us. But we chose health and safety first. Terrible place and experience. Do NOT book!
sarah woods
Very tired and dated . Restaurant on site is very expensive and the food is not nice. €16 for breakfast . Go into town and get a really decent breakfast for around €6.50. All the staff apart from one young man on reception were very nice . Reported cockroaches in the beachfront apartment we were staying in twice and nothing done about it. Location was good
My Booking
