Adam Kozak
A few comments. The food is the same every day, there are no changes. After three days you can't even look at it, let alone eat it until the end of your vacation. The other restaurants in the hotel which are Caribbean and South American cuisine are quite ok. Asian is a disaster and the food in all 3 comes partly from the main restaurant. The same applies to the main restaurant, if you don't eat in the 3 other restaurants, the next day they give you to the main restaurant. Cleaning the rooms often took place without cleaning the balcony and ashtray. Also, even when we asked, wrote a card and left a tip for the jacuzzi to be cleaned, it wasn't done for the whole week. The pools, all three are small and can't accommodate that many guests. The main bar on level zero, the appearance inside is repulsive. The bartenders often don't know how to make drinks. The tables in the bar aren't cleaned. There are game room and even if you have all inclusive, you still have to pay for billiards. No water in the rooms, the fridges are not equipped with any drinks (all inclusive). During check-out, even if someone has a flight in 8 hours, they do not allow a meal. I have not encountered this yet, everywhere I have been, they always said that it is possible to use it without a problem. Generally, I am disappointed. I bought one of the better packages (room) and a lot of disappointments. If you do not buy a room with a sea view, which as you know is limited, the remaining rooms have a view of the constructions around the hotel and about 200 rooms have a view inside the hotel buildings, which resembles a Chinese cage, apartments. Personally, I would not return to the hotel again and I do not recommend it to anyone. Holidays are supposed to be unforgettable, and with so many glaring things, they are unforgettable, but in a negative sense. Definitely is not 4 stars hotel for me if compared with my not small experience. I will also add that on the day of check-out (11am), they knocked on our door three times to see if we had already left the room (from 8am they knocked on the door)
Aneta Wrobel
All in all, the place isn't that bad, though there are a few things that could be improved. In my opinion, it's definitely not a 4-star hotel, more like a 3-star. The buffet is the same every day, but the three restaurants are amazing. The waitress service is excellent—especially Kamal at the Caribbean restaurant, who made our experience truly great. Our son is gluten-free, and everything was clearly explained and handled well. If you're staying here, you definitely need to try the restaurants. It's a shame you can only dine at each one once.
basia410 basia410
the rooms were very clean every day, great service. the restaurant when it comes to breakfasts is monotonous but everyone will find something for themselves, it's great that the hotel has other restaurants that you can visit and also eat well. the bar and the hotel service are really nice. the only thing that takes away from the hotel is the view of other neighbors but it is also not so striking when you spend the whole day outside the hotel, and maybe you will meet someone like me and your view will change for the better 🤪 we had a really nice time, the location has a nice location close to communication and many other possibilities nearby. I recommend 🌷
A P
Staff are really friendly and helpful.
Wide variety of gluten free food. Only draw back is you have to ask the chef each time in the restaurant to show you what is GF. Not a big deal but other places I've been have had signs detailing allergens in the food, just makes it a bit easier.
Rooms are good, cleaned every day if you need/want it done.
If you want a private balcony to sit out in the sun, check this before hand as some have zero privacy and not too much sun or view.
All In all,good hotel and close enough to take bus trips to Mdina, Mostaand valleta.
Kat C
Lovely hotel and location. Food and service ia 100%. All the resturants lovely and great atmosphere. Was on 11th floor so amazing views. Rooms very spacious and clean. Had little animals made from towels each morning left on bed 😃. Has roof top pool which is quieter and lots of sun bed areas. Main pool is great by the sea too. Great value for money. Buses across the road that takes you everywhere. Love 🇲🇹 Malta!
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