Vinayak Patil
Top notch location with swimming pools, private beach and life guards. Top notch service except reception staff. Food was bland, vegetarian options were non existent. However, restaurant staff was accomodative and tried their best.
Room service staff and other staff members were very supportive.
Rooms were basic and several teething issues with bathroom and hot water.
Wifi system needed re-registration everytime devices went out of range.
Nadia Ahmed
Staff in general are pretty miserable. Bar staff were a little rude and the staff in the restaurant area were better. The receptionists were a little abrupt and brash in their responses. The tour reps, however, were very pleasant. We had problems with our hot water and we had to mention almost every day for the first 3 days. Also, our room only had 2 available sockets, which meant we had to move lamps and the kettle around the room. It was pretty ridiculous. They sent a multi plug extension lead to our room to fix the problem! The food was very good, breakfast was the same every day, but the choices were good. Don't bother booking Ala Carte, personally I didn't enjoy it. However, if you want some ambience and some quiet time, then go for it. To mention the spa, well, the manager wasn't the best at communicating and his customer service skills are questionable. We had an issue with my friend's privacy not being respected. At the time of booking and before we went for our hamaam experience, we made it clear that men and women are to be kept separate. During the treatment, there was a male staff walking around (places where we are walking around in underwear). My friend mentioned it a few times, and then it became a point that she had lost her patience and quite rightly so. The manager tried to blame her and made it out we were not clear, which was a complete lie. It was a very upsetting experience for her and no apology was given to her by the staff in the spa. She complained to main reception and they weren't sympathetic to start with, and then having spoken to 2 or 3 managers later, they came to a point to understand her complaint. We had a lovely holiday, but just found Paraoh Azur difficult in terms of their customer service! Not a hotel I would return to.
Ольга Чупак Чупак
My family and I stayed here for our autumn vacation for 6 nights, and everything was just perfect.
The staff were amazing — very friendly, helpful, and always smiling. The food was fantastic, with a wide variety of options and something new every day. Everything was always fresh and delicious.
Our room was spacious, clean, and very comfortable. I also want to highlight that my daughter uses a wheelchair, and all the facilities were easily accessible, which made our stay even more enjoyable.
There was entertainment every day, and the hotel’s territory felt like a green paradise in the middle of the desert — beautifully maintained, clean, and full of life. The beach was spotless, with plenty of sunbeds for everyone.
The reception team was wonderful and helped us resolve any questions quickly and with a smile.
Honestly, I tried to think of something negative to mention so it wouldn’t sound like a fake review — but I really couldn’t find anything! Everything exceeded our expectations.
A huge thank you to the entire hotel team — you are truly amazing! You provided excellent service and made our vacation unforgettable. I would definitely recommend this hotel and can’t wait to come back again soon.
Zuzana Khála
Beautiful hotel with amazing garden. Heated swiming pool. Various food. Perfect coffee. Nice beach but acsess to sea for swiming throuht jetty. I very recommend hotel horse guide Ahmed, ride in desert was excelent ❤️
Marko Nikolic
One of the best resorts that we have been in. All staff from waiters, cooks, reception,…. was absolutely amazing and friendly. Food was also really good with great quality. Let’s be real you can not accept “Hilton” level of details, but that is why i will always rather accept to go to Pharaoh Azur than Hilton, it’s feel more natural and friendly not fake glitter. Here you unbelievably big park full of threes, grass and even a lake in the middle. We will for sure come back again.
Also a big recommendation for Farfasha Caffe and Mohamed. He was very friendly and make our stay interesting and fun.
My Booking
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