Ellie
Absolutely amazing stay at Ona Alanda, we stayed as a couple over the New Year’s Eve period. The staff are brilliant and couldn’t do enough for you - so friendly, helpful and attentive. Apartment was incredibly spacious and clean (1 bed apt) and had everything we needed. We didn’t stay at the hotel on New Year’s Eve but the decorations that were put up and the effort that was made & entertainment that was on when we came back was fab. Free drinks voucher on arrival also. Great gym and indoor pool facilities with sauna. Walking distance to a stunning square of shops and restaurants took us about 5 minutes to get to. Puerto Banús only 15/20 minutes in a car as well so perfect location to not stay in the busy centre but to get to if needed. Highly recommend ❤️
William Wolfson
We stayed here over Christmas to visit family who live in the area. I usually book an AirBnb but got tempted to try the Alanda for a prepared breakfast, indoor pool and that it looks inviting from the outside.
However, the hotel is really shabby once inside and needs serious refurbishment. Towels paper thin, and kitchen appliances really old. The fridge door was rusting!
Breakfast was too crowded with not enough tables for the number of rooms.
Upon checking in, our room stunk of bleach and I requested to change but was told there were no alternatives available.
Terrible value even having booked direct in November under a Black Friday offer. Far too expensive for what it is. Don't be deceived by the imagery on their website, this place is no 4 star establishment. Won't be returning.
On the upside, the staff were all lovely, especially the waitresses in the restaurant.
Ryan C
A few blocks from the beach. Rooms are slightly dated but very clean with super comfortable beds. Friendly reception and restaurant staff. Good breakfast selection at buffet, lunch/dinner menu in restaurant was great. Indoor warmed pool, nice gym but sauna needs to be updated. Loose bottom bench in male sauna, missing board with nails sticking up in the women's.
Sandy Grant
Although the appartments and rooms are quite big, they are inadequetly insulated for noise. If you are a big noisy family or dont mind noise you'll be fine. Do not expect to relax here or sleep peacefully. It is really a shame, but for families I suppose its great. The beds are great, kitchen ok, very old bathrooms and kitchens. Poor lighting for relaxing and reading. Again, just not what I needed as I was looking to relax with other adults off season. Personally I think it is over priced for what it offers, but the staff were great. I would only recommend during high season and for families with young kids.
Jana Svátková
We stayed for 8 days and I unfortunately cant recommend this hotel.
We stayed in a room which faced the driveway, so there was a lot of noise. When we wanted to change rooms they offered us one that still half way faced the driveway, so there was no noise difference.
Also the mattress is too soft and the pillows very high, which we also complained about and they gave us smaller pillows and flipped the mattress which helped, but the mattress itself / pillows smelled of mold.
So that combination of noise when ventilating and mold when windows are shut was really bad.
Food was average, ok for the price. Fresh orange juice machine was nondrinkable as there was too much bitter orange peel. The queue for scrambled eggs in the morning was really frustrating, would prefer just having them ready in a serving pot as everywhere else, as you could spend 15 minutes just in the queue as they made eggs for each guest individually.
Overall this hotel has a bad management, all these faults are easily changeable / noticable.
There was only one really nice, professional server, i think her name was Ema, which helped a little and i thank her for that.
The other servers were grabbing plates from your table when you still ate, didnt speak english at all and only cared about if you have a paper card for breakfasts rather than refilling the food.
If we stayed for shorter, my frustration wouldnt be as big. The reception always somehow tried to amend the situation, but they wouldnt make a real difference - change the moldy mattresses or change the room for a not noisy one.
Also I really did research the hotel based on reviews and faqs, where the hotel (in booking faqs) specifically said they have NO rooms facing the driveway, which is a lie.
The pools are cold, tried them the first day and didnt came back.
The only good thing is that the beach nearby was the most comfortable for us with a 5 year old as it was very shallow for long and it had a shower (wc was only in the restaurant, which also had magnum almond for sale). We tried beaches next to puerto banus (no showers off season) and benamaldena (ok but steep enter to the sea).
My Booking
