Best Benalmadena

Mira Miteva

I recently stayed at this hotel and was very disappointed with my experience. It definitely does not deserve its 4-star rating. The food was terrible – poorly cooked and lacking variety, especially when compared to other hotels I’ve stayed in. There were very few options, and nothing tasted particularly good. The rooms were also nothing special. They felt more like a student dormitory than a hotel room . Overall, I expected much more for a 4-star hotel and would not recommend it to others.

Camelia Grindrod

Four out of our group of five fell ill during the stay. Must have a serious problem in the kitchen. The hotel needs a major refurb as very dated and in poor condition but in the meantime someone should look at fixing minor, inexpensive aspects. The pool area needs some TLC. The bar area is like a canteen, with bad lighting; the curtain on the stage hangs badly. They also assume that everyone is deaf with music blasting and nowhere to have a bit of peace. The water in the smaller pool was cloudy the day we arrived and put us off so we didn't use it at all. The other pool, also small, is far from inviting. In the evening screens are erected around the pools and the area looks derelict. The lifts are a joke, be prepared to wait. The only thing we enjoyed was the sea view. Also, on our last day they changed the opening times for the restaurant without notice. I'm afraid that I can't recommend this hotel and I would not stay again.

Laura O’Donoghue

This hotel offers stunning views, friendly staff, all inclusive (until 23:30), barely functioning air conditioning, one plug socket per room, and lifts that would operate better if they were hand cranked. My now-husband and I arrived on 18 Jun 25 for our wedding and were immediately overcome with the views. They are stunning. The reception staff who checked us in were extremely friendly and helpful. The rooms We had a large room that was mostly ok, but the toilet wasn’t affixed to the floor properly and the air conditioning was not powerful enough to reach the whole room. There was only one plug socket available for use in the room which is very frustrating nowadays. If you do decide to book here, you’re better off booking smaller rooms as the air conditioning works decent enough for the smaller rooms. The food Having looked at previous reviews prior to arriving, I was trepidatious about the food (especially being all inclusive). The food is standard hotel fare. Nothing special. I had the added benefit of knowing a lot of people staying in a few different hotels in the area and it’s very clear that the sickness was not limited to this hotel and not everyone who was with us at this hotel got sick. The pool The pool area was grand and well maintained. Keep in mind to wear flip flops/sliders as it does get slippery. No inflatables are allowed at the pool. The entertainment Nightly entertainment was popular, we were just too busy to engage with it most nights. The staff The reception/pool/bar/restaurant staff are phenomenal. Can’t fault them. The lifts/elevators When we arrived one of the lifts was stuck on the bottom floor with the door open. Not a great start. Unfortunately, not long after checking in, I got stuck in one of the lifts for twenty minutes. The emergency call button worked to call reception, but they couldn’t hear me. Thankfully I had enough signal on my phone to call my dad who helped me to get out. The staff at reception offered me spa vouchers for the inconvenience which I was told I could use for anything the spa offered (including the VIP loungers). As this was our wedding week, we didn’t have the time to use them until the Monday, but when we went down to use them we were told we couldn’t as the spa had been drained until Wednesday. We asked to use them for the VIP loungers, but were told we couldn’t. We paid the €18 to use them as we had already had it planned that we would. Since we were checking out on the Wednesday, we wouldn’t be able to use them. We queried this with reception, and, after a lot of back and forth, we did get the money back but we shouldn’t have had to fight for it.

Clare Howden

Great location right by the seafront. Good clean rooms. We had a Seaview room that had amazing views from the balcony. The hotel wasn't full as we stayed during early may. There is an excellent selection of breakfast food including omelettes to order. My only area of feedback is that it would have been nice to have an increased variety of fresh fruit at breakfast. There was cut oranges and kiwis, tinned fruit and whole apples pears and bananas but I would love to have had the option of some berries or mango or pineapple. During our stay we needed extra supplies for our room and the hotel were very happy to assist. I am returning again because it was a great place.

Maisie Wellard

We arrived on Tuesday the 17th of June and by the Thursday I was violently sick. This lasted 12 hours, we had only eaten at the hotel buffet during this and were not pleased with the hygiene or quality of food. Following this the rest of my family (party of 5) went down with the same thing across the next couple of days. Causing us to be confined to the rooms for over half of the holiday. This has been a great source of anxiety to me on what was meant to be a relaxing trip. At breakfast meats and cheeses were covered in condensation implying they had been improperly stored, cakes and bread were stale and could clearly tell that they had been left out. After my food poisoning I refused to eat anything the hotel would have had to cook or heat up. Considering we then chose to not eat anything of the cooked food the selection of salad and fruit was going brown and very little of it. I have reported this hotel to the world health organisation as I am truly concerned by the health of other people. I spoke to a number or other guests who had the same thing and despite the hotel claiming to care about people’s health they have done nothing to show us this. I was then hit by another round of illness on the Tuesday the 24th of June this was accompanied by a panic attack and uncontrollable shaking. With a short period of lost consciousness. My family were concerned as we also had a flight on Wednesday morning to catch. Fortunately I got home safely, 36 hours later and I’m no better and have been forced to seek medical help. I will be looking into legal action as this has not only impacted my health but will also impact my return to work. I’m deeply disappointed in the staff’s attitude and hotels lack of care. This has ruined our trip and the hotel is not 4 star worthy if I could give 0 I would. Appalling cleanliness and hygiene…. Looking at the hotels responses they seem to claim these reviews are spreading misinformation. This is completely unacceptable and insulting, I have no other complaints about the hotel apart from their hygiene issues which despite saying they are monitoring them they clearly aren’t