AluaSun Costa Park

Rachael Hogan

Just got back yesterday from this lovely hotel. We had a huge room, we did book a junior suite as we had a toddler, so we needed the room with the pushchair etc. Definitely recommend, modern and big. Food was good, plenty of options in the buffet. Lovely friendly staff. Hotel was spotless. Only silly downside and I’m not moaning at all, was we had a room overlooking the main pool, yet with a pushchair there was no access, so we had to go down in the lift, through the shopping mall, then back in another lift to get to the pool. So had to either carry her down steep steps, not sure why they don’t have a small ramp down from the entertainment area? Like I say she could be carried down, but anyone in a wheelchair probably wouldn’t be possible, so maybe something to improve on. Good kids entertainment. Lovely stay. Thanks ☺️

Sarah Ramsden

We had a fantastic stay, friendly staff, lovely food (although could do with a bit more vegan/vegetarian options), hotel is a bit dated in places but this didn't affect our fun. Kid and adult entertainment was really good and varied. Got to try lots of new things. The only slight criticism is that the free shuttle bus to the beach and town is only about once every 40 minutes and is very oversubscribed, so if you don't get there at least 30 mins early you'll have to wait for the next one or make your own way in. We did get a taxi and it was only about €8 one way.

Hend Mahmoud

A Very Disappointing and Unpleasant Experience When we arrived at the hotel reception, I was with my three children, including an infant. Although the booking clearly stated the number of family members and that it was a family room, the receptionist refused to honor the reservation. She insisted that we modify the booking to include the children’s ages, which we did immediately as requested. Despite updating the reservation, she continued to refuse our stay unless we paid an additional fee on top of the original booking price. She stated that the reservation could only be accepted at the new price, which was very unfair and not what we agreed to online. All of this happened while we had tired children with us, and we had to wait for hours. In the end, we had no choice but to leave the hotel. It was one of the worst experiences I’ve ever had, and by far the rudest treatment I’ve received from hotel staff. This situation affected my children deeply, especially because the staff’s behavior was harsh, inappropriate, and completely unprofessional for someone working in hospitality—especially in a tourist country like Spain. To make matters worse, when we arrived, other guests were already waiting in line, but the receptionist ignored them and came directly to us, asking in a very impolite and provocative manner, “What do you want?” It felt humiliating and unwelcoming. Honestly, I felt discriminated against at that moment, and I truly regretted choosing this hotel. It was a very upsetting and disappointing experience that left a negative impact on our trip.

Amy Booth

lovely hotel, really clean. friendly staff always giving a good service. entertainment was great in the day and evening. The location was a bit of a distance to shops, centre of torromolinos but wasn't an issue for us as the taxis are really cheap €4/5. The only thing I can say negative is the queues for pool.. food was nice, fresh bakery in a morning is a lovely touch and different theme each night. if you want typically english, English options available but not much selection. but all in all I would highly recommended this hotel, great value for money.

Graeme Ridley

Overall, the hotel is ok but very outdated. The staff were very rude and unhelpful. The food is the same every day and not very nice so my wife and I had to eat out a couple of times which defeats the object of an all inclusive holiday. There was no AC in the rooms because, according to a member of the reception staff and I quote "it's not summer" even though it was 31 degrees, so this made sleeping nearly impossible, that's if you can sleep at all with the two single beds pushed together, so if you move ever so slightly you end up falling through the middle and on to the floor. There was no entertainment of an evening, or if you class a group of elder locals dancing as entertainment then this is the place for you. All the outside entertainment areas were still under construction for our visit. Our room also looked onto which can only be described as a builders yard. The answer to all of these questions which I put to staff was "it's out of season". So if that's the case, why have the hotel open for business in said off season. I will not be parting with my money again to stay at this hotel. 4 star is very, very generous for this hotel.