Kevin Weymouth
Currently staying here. Great hotel. Rooms are very spaceous, slightly outdated but nothing wrong with them. Staff are excellent 👌. Night entrainment is very good. Kids disco is short but very good and the next entertainment doesn't start for 20 to 30mins later. We went half board. Food so far has been very good with different themes every night and plenty options at breakfast. Pool is slightly cold and the kids waterslides aren't really usable because they are not in a pool so hitting hard concrete but kids still enjoyed the pool and the small pool. Location is poor, about 20min walk to the end of termolinos prominade. They do have shuttle bus but we didn't use it yet. Room we had was noisey, facing the entertainment stage and beside a busy road so alot of excess noise, if you put kids to bed early and like to keep the door open etc, you can't. For value for money and overall the hotel is great and worth the stay. I would probable ask for a room facing the front of the hotel to avoid the noise.
E N
I stayed at the AluaSun Resort for a week. Overall, it was a good experience for the price, but there’s definitely room for improvement.
The front desk is always busy, and guests often have to queue for quite a while because there isn’t enough staff. On the other hand, the restaurant staff work incredibly hard and deserve recognition for their effort. My room was also always clean, which I appreciated.
A big shoutout to Antonio, who went above and beyond to help me with directions and did his best to contact the trip agency after Karin, the manager, gave me the wrong time information. His professionalism really stood out.
One serious concern: the lifeguards should sit in a more visible spot. One day, a child was drowning, and I had to jump into the water because the lifeguards, sitting in a hidden corner, didn’t notice. I hope the parents reported this incident to reception.
There’s also supposed to be a free shuttle bus, but it didn’t show up on several occasions. Even after two days, the manager still couldn’t explain what happened — her customer service could really use improvement.
All in all, the resort offers decent value for money, but with better staffing, clearer communication, and stronger safety awareness, it could be much better.
Jessica Spraw
Very clean hotel. Rooms are outdated but a nice size and very clean! The hotel is lovely for a family holiday. The staff was very friendly to everyone and great with children. The all inclusive restaurant food was very clean and lots of options for everyone! The hotel has beautiful views, great entertainment for the kids and adults later that evening!
We will be returning again next year!
We really enjoyed it as a family of 6.
carol doherty
Loved this hotel. Staff were so friendly, helpful & polite. Food was exceptional, bit boring some nights but overall 90% happy. Facilities were spotlessly clean although a few tired sun loungers ripped at the sides. Rooms were spotlessly clean with friendly cleaners each day who made your bed, replaced towels etc Entertainment in the evening was ok .. singers were my favourite. Queues for the bar were annoying with sometimes only 1 barman working but always friendly and chatty. Overall we were happy and good value for money.
Yussef Yu
⭐️⭐️⭐️⭐️ (4/5)
I stayed at AluaSun Costa Park for three nights at the end of September and had an overall good experience.
Positives: The hotel has a good location and offers great value for money. There are plenty of activities, especially for children. The staff were friendly and helpful. My room was spacious and had a balcony with a nice view of the pool.
Areas for improvement: In the evenings, music plays until midnight — so if you’re an early sleeper, you might want to request a room away from the pool area. The breakfast buffet was fine but lacked variety. The hotel looks modern from the outside, while the hallways and staircases feel a bit dated.
Overall, a pleasant stay with some minor drawbacks, but a good choice for families and short getaways.
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