Ильяс Шангараев
I was extremely pleased with the work of the hotel accommodation team. From the moment I arrived, I was greeted with warmth and friendliness. The check-in process was quick and without unnecessary delays.
I would especially like to note:
- The professionalism of the staff: they were ready to answer any questions and help with any problems.
- Cozy atmosphere: the staff created a pleasant environment, which is very important for relaxation.
- Quick response: all requests were responded to promptly, which significantly improved the comfort of the stay.
Overall, the work of the accommodation team made my stay at the hotel unforgettable. I recommend it to everyone!
Юлия Суслова
Fantastic front desk team.
1. Polite and professional staff: Always ready to help and answer questions.
2. Convenience and speed of check-in: Quickly processed guest data and minimized waiting.
3. Cozy atmosphere: Decor and furnishings create a pleasant first impression.
4. Additional services: Availability of information about local attractions and services. Answered a huge number of our questions.
5. Cleanliness and order: Maintained cleanliness in the reception area.
6. Fast and prompt delivery of luggage
Ксения Соловьева
The reception greeted us with a smile and offered us drinks, which created a pleasant first impression. The staff was polite and helpful, quickly resolved all issues related to check-in.
Pros:
- Fast check-in.
- Polite staff.
- Useful information about the city and the hotel services.
- the luggage was delivered direct
The experience was positive, and thanks to the reception, our stay at the hotel began with comfort!
Volodymyr Rybalko
1. Kitchen and kitchen staff - excellent. Especially thank you for Ibrahim and team. It was very test
2. Room Service is very good
3. The hotel is very beautiful and modern
4. Violinist was excellent and other music
5. Sea and beach - clean. The only thing you need to add more pier to water
6. And especially thank you for Mahmoud from reception team ;)
Jack Till
A Wonderful Holiday Experience – 4 Stars! (bottom paragraph explains why this isn't 5 star)
We recently returned from a fantastic stay at the Sunrise Real Beach Hotel and we’re already thinking about when we can return. From the moment we arrived, the hospitality and warmth from the staff stood out, creating a truly memorable experience for us.
Let me start by saying that the animation team was absolutely incredible and played a huge role in making our holiday so enjoyable. Achmed and Diego, in particular, were the stars of the show – their energy, positivity, and constant efforts to engage with guests brought so much fun to our days and nights. Whether it was games by the pool, evening shows, or just chatting and laughing with guests, they brought a special spark that really elevated our experience.
We also want to give a shout-out to Mohammed, who is an incredibly kind and helpful member of the team. Despite a bit of a language barrier, he always made the effort to assist us with a smile and genuine warmth.
The food at the hotel was amazing – fresh, well-prepared, and with a great variety. Each day offered something new to try, and everything we had was delicious. A special mention must go to the waiter Achmed, who was consistently polite, attentive, and always made an effort to have a conversation with us. It's small touches like that which make a big difference in a holiday experience.
The hotel itself is brilliant, with great facilities and a beautiful location. Although the hotel is currently undergoing refurbishments, we didn’t feel inconvenienced at all. The staff have gone above and beyond to ensure guests are still comfortable and well taken care of. Their commitment to maintaining a high standard during the renovations is really commendable.
Overall, while I’m giving it 4 stars simply because of the ongoing refurbishments, I have no doubt that once those are complete, this place will be a full 5-star experience. in my opinion this hotel is more desirable for adults than young children.
My Booking
