Ana Strehina
This was our first time staying at this hotel, and overall, we had a fantastic experience. The place is beautiful, clean, and well-organized. The staff were kind and professional, and everything from the room to the restaurant exceeded our expectations.
One of the highlights of our stay was meeting Luca, one of the guides. Even though it was our first time meeting him, he made a deep impression on us. Luca was warm, knowledgeable, and genuinely passionate about his work. He brought the tours to life in a way that made us feel connected to the place and its stories. He truly added something special to our visit.
That’s why we were shocked and disappointed to learn that Luca had been let go. It’s difficult to understand how someone who clearly made such a positive impact on guests could be dismissed. Losing someone like Luca is, in our opinion, a big mistake.
We still enjoyed our stay and would recommend the hotel, but we sincerely hope the management reflects on this decision. People like Luca are rare—and they’re the reason guests remember a place long after they leave.
Antonio
When we arrived at the hotel, we had quite good impression.
It is located at the centre and the resort was looking OK yet then the nightmare begins.
We was just a bit before check to experience the area yet it took 2h over check in time before to get the room.
They come to pick up with a golf car and drive us 2 km far, from resort entrance crossing two busy traffic roads in the Sport area. When arriving there the room was OK but it is a terrible smell that we did not want to stay any minute longer.
We went back to reception to protest and after another hour of fighting, we got another room in the main resort area.
The room was far to be decent and bathroom was really dirty that we needed to ask again to clean before to use it.
Yet we understood that having the room cleaned was not a right but a luxury.
We needed to call 2/3 times every day to get it and they also skipped some days.
Cleaning was anyway very superficial and you can find foods from previous clients and often insects.
The furniture's were from '80, old, damaged as you can see in the picture.
The stuff was always rude and impolite for any requests or questions.
They always refers to us in russian and also when we continue explained that we speak English, they just ignore it and continue with russian till we ignored them.
Fast we understood that they were searching for tips but we didn't give them any coin on top.
We chose to have only breakfast because I had a special medical condition yet also there they were never supporting till I chose to stop breakfast as well to avoid any risk.
You need to wake up very early to be at 7am and get chance for an umbrella place yet many were already reserved by beach stuff for clients that pay them in black.
I can continue for more situations but my final recommendation is to stay away from it and to chose another resort in that area that treats you better.
Milena Baghdasaryan
Fantastic hotel, friendly staff, clean rooms, central location, sandy beach, aquapark, good food. Special thanks to Yasser Mohammed for his amazing service at the canteen and to the aquapark guys for making our stay at the hotel so perfect and memorable. I hope to return to this hotel ❤️
Дарья Широкова
It’s very good hotel I like the rooms and pool and everything is amazing beach is very beautiful and big and food and team animation is the best , and big thanks for Mido from team animation
salvatore martire
It’s my first time in jolie ville and i’m really like this place it’s in naama bay and near all service i want food is normal, room is good and clean all stuff are very kind and also animation team are good active and make shows everynight they making our holidays ammazing Thanks gyes
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