Patrick Star
One of the Worst Hotel Experiences – Ruined Our Honeymoon
My wife and I stayed at KR Hotel in Albufeira from April 10th to 13th, 2025, and it was, without exaggeration, one of the most disappointing and traumatic experiences we’ve ever had — especially considering it was our honeymoon.
Let’s start with the room: it was dull, gloomy, and severely cramped. There was barely enough space to move around, and the bed was so uncomfortable it gave both of us backaches. Definitely not what you expect from a place that supposedly had decent reviews online (which we now feel were misleading at best).
The bathroom was even worse. The sink wouldn’t drain, taking about 20 minutes each time to clear after use — a nightmare for anyone, but particularly bad as my wife has bladder issues. The shower water irritated both our skin, causing lumps on our faces. Totally unacceptable.
Now here’s where it gets truly alarming: our room door was forcefully tampered with three separate times. Once on the second morning, again later that same evening, and the third time — the most terrifying — was on the third night at 9:47 PM. I was in the bathroom, and my wife was changing when someone aggressively tried to get into our room, yanking the door handle and only backing off after she screamed. She was terrified, and from that moment on, neither of us could sleep properly. This totally destroyed any feeling of safety or peace. How can a hotel operate with such poor security?
As if all of this wasn’t enough, we asked for an iron and were told we couldn’t have one in the room. Instead, we had to bring clothes down to be ironed by staff. We gave them my wife’s £250 dress, which a staff member (a young dark-skinned lady) completely ruined while ironing. The dress is now unwearable and has to be thrown away. Not even an apology was offered.
Thanks to KR Hotel, what should have been one of the happiest trips of our lives turned into a stressful, scary, and deeply disappointing experience. We were left with trauma, poor sleep, ruined plans, and a damaged dress worth £250.
We’re currently demanding a full refund and reimbursement, and we strongly urge others to avoid this hotel — especially if you value comfort, safety, and basic human decency.
ashley W
Rita, Rita, Rita. Where to start. Just amazing from entry to exit.
We had passed this hotel before and liked the location and look of it. We decided next time in Albufeira we would try it out. If nothing else the place is worth staying just for the professionalism, enthusiasm, and total dedication ion Rita has for her job. Walking through the hotel doors you are greeted with a huge smile, a customer service like no other and information about the local area. If you need to know of great places to eat, ask Rita, if you need to find a new little beach, ask Rita. If you need a hair dryer, ask Rita. Honestly. Ask Rita anything and she will set you straight. I think without her working there the review would have been slightly different.
The hotel on the outside has parking for around 8-10 cars. Looks modern and fresh.
Inside again modern looking. The room was OK. The bed…..amazing. I mean in all of the hotels in all of the travels I have been on… this bed was by far the biggest and best. The bed could fit 3-4 easily and still have room to roll around. It was super comfy to so no issues with sleep.
On the main road it was a little noisy but nothing to out of the ordinary. In season it might get a little nosier.
We don’t try the hotel food or pool so won’t comment. I just know our stay was great and we have Rita to thank for that.
Would we stay there again. Yes we will. Ty.
Raul Lopez
Staff super friendly and professional.
Rooms comfy and big but a bit dated with everything you might need and big bathroom.
Very good continental breakfast.
Very clean and tidy hotel and nice common areas.
Overall very satisfied..I have been in 4 star hotels that could learn from this 3 star one...Only 20 minutes walk to old town
Definitely will use this hotel again.
Cosmin Vlad
Nice hotel for 3 star , staff and owner are amazing food and drinks available at the hotel , we checked in late with no issue, delicious breakfast and plenty of beverages , room service was great anytime we needed anything was done , great pool you can chill by for the day , we checked out and stayed around the pool as our flight was late we got offered towels and showers before our flight incredible service highly recommend
Big shout to Nina for the bar and food service
Rebekka Gex-Fabry
I booked the hotel 3 months ago. One week before my arrival my booking is cancelled (reason "overbooking"). No apologies, no phone call, nothing. Very bad customer service, no answer to my email.
My Booking
