Kelly Mason
Upon our arrival at the apartment on Tuesday evening, we underwent a seemingly straightforward check-in process. However, the room we were allocated (room 29) was indicative of its price point.
Our primary concern stems from the patio door's lack of security; it barely locks, necessitating us to carry our valuables with us at all times. While this may not be a significant issue for some, it's worth noting that room 29 is situated in the car park, easily accessible from the main road, and lacks adequate security measures.
Furthermore, upon comparison with our friends' experience, we discovered inconsistencies between the hotel's assurances and the actual services provided. Despite our simultaneous arrival on Tuesday, the cleaning schedule differed. While we were informed that cleaning occurs every three days and thus did not expect service during our stay until Thursday, our friends received daily cleaning visits.
Alarmingly, during one of these visits, our friends reported a substantial sum of money missing from their room. However, the response from the reception staff was disheartening. They brushed off the complaint, citing the hotel's trust in its employees, without offering any tangible assistance or investigation into the matter. I trust my dog but dismissing any suspicion of a missing sausage would be outrageous.
Regrettably, the reception staff displayed a lack of interest and failed to take the complaint seriously. Consequently, our friends have been forced to involve local authorities, placing their trust in due process (ongoing). While we would consider staying at this establishment again, we strongly advise against leaving valuables hidden and unattended in the room. Especially money.
Chanuli Lankapurage
DO NOT STAY HERE! If only I could give this hotel a 0 star I would. We had one of the "premium rooms" with a sea view but the room was so disgusting. The room was so smelly, the mirror was very dirty, the bedsheets had not been cleaned as there was dirt on them, the bed was on the floor, there was so much mould, the toilet had a poo stain on it, the balcony door was super dodgy as it would not open/close properly which was unsafe as the apartment next to us could easily get in. We ended up leaving and booking another hotel as this was unhygienic and unsafe. When asked for a refund they said that there is nothing wrong with the room when I clearly had pictures, they also said that they offered another room and we declined. This is due to our room being the best they had (sea view) - so imagine how much worse the other rooms would have been! They also said that we were the first people to complain about these issues, which was untrue, as I read the reviews afterwards and so many people have complained about the same issues numerous times! They completely ignored my messages after this which is very unprofessional and terrible customer service. In addition, due to our flight landing early we wanted to check in earlier but it wasn't possible so we left our baggage in their "luggage room" which had dirty sheets in there. The sheets looked like they had pee stains which was very unhygienic as they should have just thrown them away. Due to us being early we decided to freshen up in their toilets near the reception - ABSOLUTELY DISGUSTING. Their toilets had pee on the floor, honestly felt so disgusted and unclean. There also isn't any elevators to get to the apartment, we had to carry our heavy luggage to our room up so many stairs with no help at all, we struggled so much. I want my refund and this hotel should not even be 3*, it should be CLOSED down!
Liban DUALE
My one bedroom apartment had a nice seaview and it was clean. Close to the beach, and the main strip if you into partying, its the place to be. The staff were helpful. The beds in the room needs to get modernized.
Glenn Spratt
I stayed here from the 4th to 10th march 2024. I was sceptical looking at the reviews but I had a lovely stay here! This is a 3* hotel so please don't expect a 5* hotel. I stayed in room 40 a studio apartment. It had a great sea view, was very clean and tidy and had everything you would need for a few nights away. Yes it's a bit noisy, it's location is just by the the beach and not far from the strip so you would expect it to be a bit noisy. It's Albufeira - a beautiful place but expect noise if your staying is near the strip!. Staff here were friendly and accommodating. I had no problems and plan to stay here again when I next visit Albufeira.
Fernando Peixoto
Be on this hotel how is build is really comfortable.
It as beside public wash and dryer machines.
Beach is on end street .
I can say it is nice place to stay.
My Booking
