Robyn Nolan
Extremely unsafe for women. We had consistent issues with the door handle and lock in our hotel room and our concerns were dismissed by staff and management. The issue was hastily rectified after hours of back and forth between us and the front desk (the solution was simple - call maintenance to fix the handle but that was too much of as issue for management and maintenance to resolve as quickly as they should’ve.)
Staff/management were not in the slightest bit understanding or empathetic to us when we brought our concerns to them.
Despite the above, Tony the poolside bar man was an absolute treasure and treated us and all other guests kindly and was a delight to chat to every day. He deserves 5 stars for professionalism and kindness alone!
Simon
Lovely hotel shame we were only here for one night due to being on a touring holiday. Staff were really helpful and friendly and the food for the buffet breakfast was superb. Rooms and the hotel its self are spotlessly clean and the whole ambiance of the place was great,definitely planning a return for a longer stay in the future.
Joanna Żak
The staff isn't entirely friendly, and their English is not good. They are not aware of what is going on in the hotel, they do not know where to go for activities and entertainment. The rooms are cleaned cursorily. It's definitely not a 4-star standard. The dishes in the restaurant are dirty. the breakfasts are monotonous and just plain bad.The pool area is clean with good view, the pool is large, and the loungers are in good condition.
Lucy Qi
The amenities are super nice! The view with the tennis court? And the pool is so picturesque. There was a power outage yesterday and the hotel used I believe its own power supply so we could enjoy a warm shower and provided a large complimentary room for my family. Truly appreciate it and hope to maybe come sometime in the summer to enjoy the pool vibes! 🤗
Paola
We stayed at Hotel Ilunion in Mijas in mid-April for 9 days as a family of four. The hotel itself is visually beautiful—reception and common areas are absolutely stunning and give a great first impression. The amenities are excellent, and the overall atmosphere is lovely.
However, the rooms feel quite dated in comparison. While our room was spacious and the mattress very comfortable, the bathrooms looked old and gave off a feeling of being unclean, even when they were clean. It feels like the rooms haven’t received the same care as the rest of the hotel.
Our experience at check-in was a bit awkward. The receptionist on duty made me feel uncomfortable, as he wouldn’t look me in the eyes and didn’t seem warm or welcoming. Strangely, he appeared much friendlier when speaking to my husband, which left a sour taste. We had to request a room change to better accommodate our family, and fortunately, the new room was much better.
From then on, the staff made a huge difference. Oli at the reception was fantastic—kind, warm, and professional. Livia L. was also wonderful, always smiling and genuinely helpful. The rest of the team was equally great throughout our stay. The restaurant staff were especially outstanding, always attentive and friendly. A special thank you to Carmen, who was incredibly sweet and caring every day. I also want to thank Miriam, the cook, for going out of her way to prepare egg- and pork-free chicken dishes for me—twice! That really meant a lot.
As for the food itself, it was a bit of a hit-and-miss experience. Some days it was excellent, others not so much—it felt like a bit of a roulette. Still, the service from the waiters made every meal pleasant regardless.
Ratings:
Location: 9/10
Amenities: 10/10
Staff: 10/10
Rooms: 4/10
Cleanliness: 8/10
Overall Appearance: 9/10
In summary, this hotel has great potential and truly outstanding staff, but the rooms need some love. With a little renovation, it could easily be a top-tier destination. Would I stay again? Possibly—but I’d request an updated room and hope for better consistency in the food.
My Booking
