Hotel Beatriz Playa and Spa

Andrew Byron

Hotel Beatriz Playa & Spa – Mixed Experience We recently stayed at Hotel Beatriz Playa & Spa and while there were positives, several issues left us disappointed. The food was genuinely good, with a nice variety and good quality overall. Our room was spacious, regularly cleaned, and had plenty of storage. The mini fridge was useful for keeping drinks cool. However, there were several frustrating issues. The room had very few plug sockets, making it difficult to charge phones or use appliances like hair straighteners. The hotel’s open-air walkway design also became a safety concern when it rained — the floors were extremely slippery, and there were no warning signs in place. In the dining area, there was only one toaster for the entire hotel, and it was very inconsistent — sometimes bread toasted in one pass, other times it needed three or four attempts. On one occasion, we also had to wait around 10 minutes for hot water for tea, which shouldn’t happen in a hotel of this size. We were also surprised to be told we had to pay €10 per person for a spa towel, with no explanation as to whether this was a refundable deposit or a one-time charge. The lack of clarity made it feel excessive. The biggest issue was the inconsistent smoking policy. Reception told us it was strictly non-smoking except outside the front entrance. However, we saw guests smoking by the pool and outside the buffet area, with ashtrays clearly available. The mixed messages were confusing and poorly managed. Overall, the hotel has potential, but clearer communication, better organisation, and improved safety measures are needed.

Maisy Eyre

It was a wonderful holiday, perfect place if you want to go to the beach! The buffet is amazing including the drinks. The pool was nice it has one salt water one and one chlorine one. The arcade is great 👏 my kids spent hours there! Only bit about the holiday I didn't enjoy was the cockroaches! If you wasn't in your room by 9pm you'd be attacked by them! One floor you couldnt even walk on it neither could you see the actual floor their was that many! Would go again it was a memorable holiday!

Jeni Hall

In general the hotel wasn't too bad. However the food was too bland for my taste. The oriental buffet tasted nothing like anything Asian that I've ever tried. Whoever made that needs to learn a great deal more about spices! The spa was excellent, I was very impressed. I had a very relaxing massage and spent time in the warm water of the indoor pool with many different water jets. One outdoor pool was pleasantly heated and ideal when the sun came out. Unfortunately the bar areas were not very welcoming but we didn't have to go too far away to find more convivial venues. I thought the location was excellent for long, seaside walks to the busier parts of the resort but away from the noisy bars and restaurants. There is enough beach, stretching for miles, to cater for any number of tourists without overcrowding. Overall we had a pleasant stay but feel that your cooks need more training.

Cornel Liviu

Initially I could not understand why this hotel only have 3,7 stars on Google. For the first 2 days everything was perfect, food, staff, gym, swimming pool, location was 9 out of 10. Then we have upgraded from half board to all inclusive. And I could not get over this: 13 years old children are considered adults, so if they are over 12 years old, they pay full price. But , and this makes no sense ( mind blowing) they still get a ORANGE bracelet ( like the kids under 12 get, but they pay adult prices, blue bracelet). I have tried to argue with the receptionist, but they have no power ( I understand, the management is poor, and the little guy at the reception has to follow the rules and has no powers to decide). Bu for me is still an enigma: how can you have the nerve to charge me full adult price for an child that's 13 years old, then give me a ORANGE bracelet ( kids one, and the kids are paying half price). My opinion: you can invest milions in marketing, renovation, hiring more entertainment, hire more staff, but if the management is OFF, and they don't understand the basics stuff, like: " treat the customer with respect, make him feel understood ". I understand, the purpose of a business is to make profits as big as possible, but I would happily spend extra money on your hotel if is my pleasure to do so, not when I feel like you unfair charged me. I feel like I was scammed..

Slobodan Petrovic

Decent hotel, dated and definitely needed some good renovation. Over all honestly if ware not bothering about the decor then it’s good place. There some ,,rules,, like deposit of euro for your plastic cup, reservation to have breakfast in terrace I been denied coffee although was plenty of empty seats. Location it’s what make this hotel good. I was all inclusive, breakfast good and lunch was good dinner was repetitive and not appetising. Don’t let negative comments put you off booking this hotel it’s average and good for short winter break.