rebecca phillips
5 Stars – A Perfect Family Holiday!
We’ve just returned from a 10-night stay,
my partner, our 3-year-old son, my parents, and myself, and we had a fantastic time from start to finish!
Everything at this hotel was perfect, and we would highly recommend.
We stayed in a Privilege room and made great use of the amenities, including the Privilege lounge and the beautiful beach area. The rooms were spotless and stylish, and we were lucky to have a stunning sea view.
All the staff were absolutely amazing, friendly, welcoming, and always making sure we felt looked after.
The restaurants were excellent, offering a great variety of options to suit all tastes—including our toddler, who is usually a very picky eater!
We loved that the hotel was set away from the hustle and bustle—it was peaceful and relaxing, just what we were looking for on our first visit.
Thank you for a fantastic stay! We loved every second!
Kate H
We had a wonderful time at the H10 Hotel. The food was absolutely delicious, the entire area was clean, the pools were fresh and well-maintained, and the view was incredible. All the staff were very attentive and friendly, which made our stay even more enjoyable.
We’re giving one star less because the safe was not included in the room rate and had to be paid for separately — something we didn’t expect, as we are used to safes being included.
Karolina Wilczek
The overall experience of the hotel is fantastic. It's very clean, loads of food and drink choices. The pool and the surrounding areas are also clean. There is a bar in the middle of the pool too so it's easy to get refreshments.
The reason for the four stars is due to:
1. The hotel not providing an iron. We were told it's because they offer a launderette service, at a fee of course, therefore they cannot provide an iron. The launderette service is also open until 5pm and only offers next day delivery of garments therefore if you want to iron your outfit for an evening, you're screwed essentially.
2. The WiFi in our room was not connecting to the TV. Although that's not a major issue, we did find that sometimes we wanted an early evening and wanted to put a show on the TV but couldn't get it to work. This wasn't fixed.
3. I booked a message in advance and they weren't able to accommodate it as staff were off sick. Of course that's understandable however I'm surprised they didn't have any other staff available to do a massage.
4. We were told we will receive a bottle of fizz upon arrival for a celebration, which wasn't in the room when we got there. We assumed it's because we were upgraded to a "room with a sea view" however the room didn't have a sea view at all, we could only see the gardens.
Carley Inglesant
This is a huge hotel on the edge of Costa Adeje, it’s within a 10 minute walk along the costal path to Del Duque.
The hotel is quite dated and in need of modernising.
The bed was extremely firm, a mattress topper was provided when requested, and the pillows were also very lumpy.
The walls are really thin in the rooms, so we did hear our neighbours TV every evening.
The hot water in the shower isn’t consistent, and so the temperature really fluctuates.
The buffet food was just ok, we opted for half board and were very grateful to swop our dinner for lunch, so we could eat out every evening in Del Duque or La Caleta.
The long queues for freshly cooked food at breakfast and lunch was not ideal and frustrating.
The staff and service were all fine, no issues.
The kids pool was good, the life guard was quite strict though!
The grounds were very well cared for, with all the plants looking well established and the view from all the pools over the rocky beach were brilliant!!
There is a good supermarket within a 2 minute walking distance, along with a couple of restaurants.
We paid £2,300 for 6 nights for 2 adults and 1 child for half board in the Feb half term via booking.com and it didn’t feel like great value for money, we wouldn’t book again at this price until the hotel has improved.
The taxi to and from the airport was within 20 minutes and we paid approximately €36 each way, don’t pre-book transfers as it’ll be much more expensive.
Sina
We had All inklusive. 👍
The hotel is from design so so pretty!
The staff is very friendly and food is delicious BUT,
Hygiene is very very bad!
The room were NEVER the WHOLE 2 weeks properly cleaned!!
The floor and carpet not even vacuumed. Shampoos not been filled up.
They just make the bed but don't clean. cleaning is NOT even one star !
Also the Air conditioner is working HORRIBLE.
The food is good and i would like to give it 5 Stars but again the Hygiene ..
there was a cockroach 🪳 in my salad🥗.
The drinks at the Poolbar ..
when I ordered a whiskey cola🥃, the first time you order it they fill your glass with the real bottle infront of you, but within the second round they go to the back at the bar to fill it up with a false whiskey! Also, when you don't pay attention to when they make your drink they'll just put a drop of alcohol in it and the rest is cola. (as an example)
The bar in the hotel lobby is pretty lovely and at night they play piano or sing with classic music and better drinks.
The location is actually very good. You can go with bus or rent a car and drive to Masca or El Teide. It's near Playa de las Americas and Los Cristianos.
If you want to go actually swimming you have to walk to another beach. (Playa Del Duque, very beautiful) The beach infront the hotel is full of stones and it's dangerous to swim.
I would still recommend this hotel to families and couples.
My Booking
