Henry Johonson
Star hotel!!! All the services were wonderful...good food and entertainment...special mention to Caterina at reception for her care and energy in welcoming us (there was a long queue, the hotel was super full). All the information was clear and accurate. We were able to enjoy the free shuttle to the Americas (she booked it for us) and the two meals at the special restaurants that were included in our all-inclusive package, which she also booked for us on her computer. I highly recommend this hotel, especially the care of its staff. Thank you, Caterina, we will never forget you!
Graham Wickes
Mixed Feelings – Nice Hotel but Not Great Value for Money
First impressions were good — a nice, clean reception area, perhaps a little dated, but perfectly acceptable. We were upgraded to a Junior Suite in the Privilege section, which was a lovely room and a great start to our stay. A bed is a bed to me (perhaps not to my wife!), but overall the room itself was very nice.
However, it did begin to feel like the upgraded room may have been smoothing over some of the hotel’s shortcomings.
We stayed half board, as we couldn’t justify the extra £90 per night for drinks. That said, when you’re paying €2.80 for a 500ml bottle of water and €11.90 for a gin and tonic, you quickly realise they’ll find their margin somewhere. At those prices, I personally expect everything to be fully functional and well maintained.
I understand this isn’t marketed as a 5-star hotel, but in many ways they are charging 5-star prices.
Unfortunately, several maintenance issues were noticeable:
• Three out of four pool tables were not working
• Broken tiles/slabs around the pool area
• Pool tiles missing and sitting on the pool floor
• What appeared to be a waterfall feature not working, left with stagnant, muddy water containing live larvae
• Decorative water fountains running but filled with algae
The buffet food was good — if you arrived early. Go later and dishes tended to be dry and cold. We didn’t try the à la carte restaurant, so can’t comment on that. In truth, we found ourselves looking forward to eating out in the evenings.
One highlight was the piano bar after dinner, which we really enjoyed for a final drink.
We were travelling as a group with three rooms. While we were fortunate to receive an upgrade, the other rooms were not — and one in particular was very dated. Notably, none of the website photos show this style of room décor, which felt misleading.
When we raised some of these concerns with customer services, we were met with a surprisingly defensive attitude. My brother-in-law was even told that he was wrong about the website photos, and the matter became unnecessarily argumentative. A small goodwill gesture — even a credit to the bar tab — would likely have resolved things amicably, but instead the defensive approach left a sour taste.
Don’t get me wrong — it is a nice hotel. It’s just tired in areas and, in our opinion, not good value for money when compared to other hotels in the same price bracket.
We’ve stayed in both 3-star and 5-star hotels across more than 20 countries, so we feel we have a fair basis for comparison. This is the first time I’ve felt the need to write a slightly negative review, which is disappointing in itself.
Les Singleton
Our third H10 hotel, always a cut above, but of course, you pay for that. The rooms are huge, with a good sized patio. Bathrooms lovely, with all lotions etc needed.
First the niggles;
No ice cubes, chiller as opposed to a fridge.
FIRST TIME I've been in a H10 (or other group) with NO tea/coffee making facilities. I think you can hire equipment, but for the price we paid, I'd expect that to be included (we LOVE an earl grey first thing on the patio) ☹️
Strangely, they don't have teaspoons anywhere, so you have to stir tea, eat yoghurt etc with those large desert spoons????
They allow smoking around the pools, and, unbelievably, on the breakfast patio 😲😲😲 We only ate there once, and moved inside when a 'thoughtful' smoker lit up while we were eating 😡😡😡
Now good things.
Super impressive entrance and reception, really WOW!
Comfy seats on patio, not the usual plastic chairs.
Great gardens and infinity pool, plenty of sunbeds.
Love the wristband idea with a chip. No keys or cards to forget, no fumbling looking for cards tompay etc, one swipe - sorted (yes, fully waterproof).
Great balcony, but ours just looked across at another hotel.
Lastly, the food is typical H19, i.e. amazing! I said it's like chefs have cooked it, not just cooks. HUGE selection for all tastes, all beautifully presented and hot/cold. They also do a fresh grill each night - the steaks, unlike a lot of hotels, we're cooked to perfection & it was like eating butter 😍
Little niggles aside, we loved this hotel and, yes, we'd come again.
Vanessa Lancione
Just spent a wonderful week here for our honeymoon/babymoon. We opted for this resort because of its location further away from the chaos of Los Americas whilst still having the incredible weather in Costa Adeje. The hotel itself is right on the ocean front which was a huge plus for us. The infinity pool at the end made you feel like it was just an extension of the ocean. The beach to the rear of the hotel & going towards La Caleta is not very swimmable and very rocky but there’s a nice beach bar that plays live music, and the swimmable sandy beach of Playa del Duque is just a 5-10 minute walk in the opposite direction anyway. We opted for Bed & Breakfast instead of Half Board or All Inclusive since we figured we would have big breakfasts at the hotel, snack during the day whilst by the pool, and go for dinners locally at night. The restaurant across the street from the hotel called Jade Stone is surprisingly good, and there’s an ATM, pharmacy and supermarket in the same plaza which proved to be super helpful. There are some nice local restaurants if you walk towards La Caleta - our fave was the seafood platter at Restaurante Celso. In terms of breakfast at the hotel, the options were plentiful at the buffet: sweet & savoury crepes, homemade smoothies & juices, omelettes of your choice, freshly cooked bacon & fried eggs, your typical “English fry up” options as well as plentiful Spanish options including meats, cheeses, tomato spread, smoked fishes & caviar, etc, along with plenty of different breads, fruit, cereals, yogurts etc. We didn’t experience lunches or dinners at the hotel so cannot speak to that but the bar staff were always lovely by the pool! As for the hotel itself, the main lobby, bars, outdoor pool areas, restaurants, gym etc are all very nice and in good shape. The rooms however are dated. The room was very clean and the staff cleaned it well daily providing new towels, but you can tell the room needs updating. The extractor fan in the bathroom wasn’t working which we raised to reception a few times however we just ended up opening the balcony door whilst showering to air out the room. We were offered a different room but decided against it because we didn’t spend that much time in the room anyway and we had already made ourselves at home. The bed and multiple pillows (3 pers person!) were soooo comfortable and the black out curtains made for perfect atmosphere to have a good night’s sleep. The staff otherwise were all very friendly and helpful. In other parts of Tenerife you really have to be on the lookout for your possessions at the pool but we felt totally safe leaving phones/wallets in our bags by our chairs whilst swimming. This week was filled with older/elderly couples and a few families with young children, not necessarily the typical “party scene” that’s common in Los Americas/Los Cristianos. There’s not that much to do in the party realm in this location so you’d be having a more chilled holiday. The hotel’s piano bar in the lobby is nice, but their entertainment in Bar Tiede is definitely geared more towards the older crowds. Not many bars in the area otherwise. Overall very good experience and exactly what we were looking for.
Gabor Kalo
Huge working factory with very little soul. They do not even answer my emails in time. Also the promised room upgrade by the promotion was not delivered. In the room there is a kettle but no tea, coffee or even a cup. You have to buy your water, not even a bottle refil for the guest. Each order has to be paid upfront like you run away. Lateral see view means to go out to the balcony. The sky bar has 3 heaters for the night, you miss them you will be cold (or just don't stay). For dedicated restaurant I understand a dress code, but for the main buffet restaurant it is rather said to wear long trousers on a beach hotel. Asking 3 extra euros for the built in safe is pity when you pay 250+ / day. A lot of potential is wasted here as the location is very good, the food is also very good with great variety. Room size is good, bathroom showers was badly leaking.
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