Daniel Gyorki
Three of us came to stay for 4 nights and 4 days. For a 4 star establishment the hotel was making a very good impression from the get go. The lobby was welcoming and giving off elegant vibes. Reception was welcoming and ready to help, they explained everything clearly and without any issues. We booked two separate rooms but they were allocated close to each other and our cases were immediately taken off of us to be carried by a porter to our rooms. Initially the hotel was a bit difficult to navigate but we got used to the routes quickly.
The rooms were pristine clean and well sized. The beds, albeit a bit firm, were comfortable. We read that if you book a higher tier service level you get a “pillow menu” which could’ve meant a better pillow but all in all the sleep quality was good. Bathrooms were spotless and well maintained with a good selection of toiletries and a reasonably good hairdryer. The WiFi is on the slow side and even though the TV was a smart TV with apps we couldn’t figure out how to connect it to the WiFi so there was no Netflix or Disney+ for us, though it was no issue. The part where we were was quiet, no disturbances overnight.
The restaurant was big, the food selection for our half board stay plentiful and tasty. Every evening there was something different to choose from and it was always restocked. The restaurant even had robots to whizz around with clear plates which was nice to see. On the downside: we were a bit frustrated to see that not even still water was included with a half board package and we were charged €2.80 for less than a litre. This negative was overlooked however when we discovered that sparkling wine is basically bottomless at breakfast and is included.
Other facilities: the sky bar on top of the hotel offers fantastic sunset views and offers drinks with a table service. The selection is the same as on the outside terrace by the pool though. The latter I wouldn’t recommend for cocktails, they are served in a plastic glass and are seemingly prepared without any care.
The gym is alright, it offered enough for a workout but is not extensive. The AC was not on and it felt really humid and muggy inside. We only used it once and it didn’t bother us.
The pools are good, clean, the water is a good temperature, though some might find it a bit cold. There are lots of sunbeds available.The gardens around are well maintained and beautiful.
All in all, we had a great stay and the hotel was frankly better than a 5-star resort we stayed in not long ago. We can recommend staying here.
Shabnam
We booked this place for five days on an all-inclusive basis.
The hotel is in a good location, and both the rooms and the outdoor areas, including the pool, were very clean.
Most of the staff were friendly and polite.
The food was good.
However, there are a few things that could be improved:
The coffee machine in our room wasn’t working properly.
We booked a room with a king-size bed, but were given one with two single beds instead.
The drinks, especially the cocktails, were disappointingly tasteless.
I’m sure many other guests would agree with me that the cocktails served at the bars had no trace of alcohol in them.
Even when we asked the bartenders to add extra alcohol to the drinks, it didn’t make any difference.
We even ordered margaritas from the paid menu for €12 each, but were once again very disappointed — they tasted like nothing but sugar and water.
My husband and I chose this hotel for our honeymoon, and since it was an adults-only resort, we expected higher-quality and unlimited drink
Witek Z
We stayed here for a week at the end of September / beginning of October, choosing the HB Privilege Double Room option. The hotel has many strengths, but also a few areas for improvement.
Pros:
Privilege Program – highly recommended! Access to the sky bar with infinity pool, branded alcoholic and soft drinks included from 11 AM to 5 PM, bathrobes, pool towels, mineral water, coffee machine, and chocolates in the room. Dinner at Sakuro Tepanyaki (live cooking) was a fantastic experience – definitely worth trying.
Location – quiet, away from the party crowds and drunken tourists. About 30 minutes’ walk to the more touristy spots. Great ocean views and the sound of waves at night.
Food – wide variety of dishes in the restaurants. Breakfast drinks included, but dinner drinks are extra. La Tosca à la carte was rather average.
Rooms – clean, good standard, daily housekeeping.
Beaches – two nice ones nearby, about 10 minutes on foot.
Staff – mostly friendly and helpful.
Cons:
Main pools (non-Privilege) overcrowded, little space between sunbeds, and no music at the pool area.
Limited daytime activities (e.g. zumba) and evening entertainment more focused on families, with little guest interaction.
Elevators – poorly located and too few. If your room is far from them, be prepared to walk quite a lot inside the hotel.
Corridors, especially on lower floors, look outdated compared to the rooms.
A few staff members were overly strict, but most were nice.
The Privilege program could be explained more clearly to guests – what is included and what is not.
Overall: a very good choice, especially if you’re looking for a quieter location, beautiful views, and Privilege benefits. Some improvements could be made, but our overall impression was positive.
Katie Hunt
Me and my sister just got back from a 9 night holiday at this hotel, and it was absolutely amazing. Right from first glance stepping into reception we were in love, and the receptionist who checked us in (I didn't catch her name *reddish/plum dyed hair*) was so lovely, welcoming and friendly. She explained to us all the facilities and gave us a QR code for all the other information should we need it in depth in our own time. The room was ready from 3pm but we got our bands immediately so we could have lunch/use the hotel straight away. A porter even carried both of our suircases for us to the room so we didn't lift a finger! Our room was perfect and we even had a sea view which was unexpected! The whole hotel is spotless, many pools and areas to relax, beautifully maintained grounds covered in hibiscus flowers, even an infinity pool overlooking the beach. A piano bar, pool bar which also serves Poolside food/snacks, 2 themed restaurants (1 free meal per person per stay), and a big buffet restaurant. We were all inclusive, all drinks were branded, and all the food was great and varied, with an exception of a couple of times the chunk of salmon I had wasn't fully cooked enough to my preference so I didn't eat it, and a couple of times at breakfast I had to take my omelette back to the station to be cooked more as the egg was still runny in the middle, but it was rectified). Fresh crepes being made for you to order, etc. Someone accidentally smashed the glass sign in the restaurant and in less than 2 seconds there was a swarm of staff blocking the area and cleaning it up safely. Staff around the hotel were all very friendly and accommodating, even greeting you after remembering you after a few days, and the entertainment was varied and of a good quality. Just wished there were more offerings of courtesy busses to take you to different areas like Adeje Town, Los christianos etc, as you need a taxi or car hire to get around really. We did love the free bus to Las Americas though. Overall we would stay here again in a heartbeat! Thank you 🌺😊
Philippe Vergauwen
Really enjoyed this hotel during a 7 days holiday. The hotel is set in a beautiful, peaceful location and offers spacious, comfortable rooms. The buffets provide a wide variety of delicious options with daily changes, and the staff are always friendly and helpful. The lobby is beautifully designed, and there’s a good selection of leisure facilities with great outdoor pools. A perfect place for a relaxing holiday in Tenerife - highly recommended! Special mention for the delicious fresh pancakes at breakfast!
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