Tyler Turner
An exceptional hotel with amazing views.
We booked the ocean side suite and from arrival our expectations were surpassed. It is truly a beautiful property and has staff that make every effort to make you feel welcome. The morning breakfast was AMAZING. Coming from America where the hotels are overpacked and super sized, staying at this hotel that seemed untouched by time was refreshing. The history of the hotel is also interesting and reminds you that things remain excellent if cared for properly. 10/10 will be staying again.
Alisa di
I stayed one night, booked through Amex Travel for £800. While the hotel is beautiful and well-located, the experience didn’t live up to the premium price tag.
The reception and management team, especially Nora, were kind and welcoming — which I appreciated. However, the overall service fell short of what I would expect from a property in this category.
I checked in around 8pm and wasn’t offered any complimentary services — no breakfast, no free parking — which is often standard at this level, especially when booking through a premium travel program.
The most disappointing part came at checkout. I was rushed out right at 12pm, with no courtesy late checkout — not even a 30-minute extension. When I called to politely request just a short delay, the front desk staff responded rudely, stating they were fully booked and I “had to come out immediately.” For a supposed luxury hotel, this kind of rigidity and tone is surprising. A 12:30 checkout is a small gesture that many similar hotels offer without question.
When I brought up my concern at checkout, I asked the management team whether a small gesture, like a complimentary breakfast or parking, could be offered given how short and pressured the experience was. While they were polite, nothing was done. The words were nice — but unfortunately, words feel empty when there’s no action behind them.
I was genuinely planning to return with friends in the future, but after this experience, I’m seriously reconsidering. This hotel has potential, but the service culture and flexibility need to rise to the level of the price tag it commands.
Gary Koch
Fantastic experience here. The room was very comfortable and nice. Beautiful views and outdoor patio. Everything smells good throughout the hotel.
Nice beach club, great pool, and relatively easy access into the sea, and the water is perfect. The beach club restaurant was phenomenal, some of the best Paella I’ve ever had. The breakfast buffet is phenomenal, one of the best I’ve had at a luxury hotel.
Staff were all very friendly , excellent service all around.
Location is perfect, feels like a nice quaint beach town, like Santa Monica in LA. But not too much in the heart of the touristy areas. Main town center is a short walk away with great restaurants bars and gelato spots, and a short easy cheap bus ride into center of Palma.
All around great bang for your buck, my only regret was we didn’t stay more nights! Would come back in a heart beat. RUN, don’t walk to spend your next vacation here.
SR P
Sadly this hotel that we have visited prior is categorically on the slide down
Its always been hit and miss to be honest on service and food.
My findings are rude and uneducated bar staff
Rowing between the staff was common practice especially when i returned two cocktails which were mixed incorrectly
The woman serving glared at me angrily whilst throwing my straws into a sink behind
Pool staff seem only concerned with taking tips off clients while sun bed tables are full of empty glasses or ashtrays
Reception is littered with very young staff whom seem at odds with all reception duty’s
Food was ok ish but loud staff shouting at chefs, dropped plates, and again the pool bar lady this time in the pool restraunt marching around angrily, returning incorrect orders ( just plain out of control anger)
To return would be no this hotel requires senior professional organsing of all sections
Five star hotel no way !!!
Four more like but with a great view
Needs re staff to save existing clients or future ones
Holly
BEWARE of going to this hotel. They actually refused to refund or credit me when I had to cancel my reservation due to testing positive for COVID! They said they would rather I come there and infect all of the guests and staff than to give me a credit or refund.
Clearly, they do not care about your safety.
The manager wrote a ridiculous reply here as you can see. While my reservation was “nonrefundable” - I had medical documentation showing a positive Covid test with symptoms. They refused to even give me a CREDIT to come another time, preferring I come WITH COVID. Regardless of her empty response STAY AWAY because they welcome people to come there with Covid!
My Booking
