Jasmin Sabah
We are a family of four (2 adults and 2 children), and our stay at Charmillion Hotel was truly enjoyable. The food was delicious, the atmosphere was welcoming, and everyone was kind and friendly. We had a wonderful time.
Reception:
Mr. Salah at the reception is a star! He solved every problem with a smile and was always welcoming and helpful. Out of all the reception staff, he supported us the most and was always cheerful and polite.
Food:
The food was very diverse and tasty — I would rate it 8.5/10.
There were different meal options every day, the salads were very fresh and flavorful, and both the oriental and western desserts were delicious. Everything was always clean, well-organized, and full of flavor.
Special thanks to the chefs:
• Pastry chefs: Kamal, Ramadan, Ashraf, and Mohamed
• Food chefs: Emara, Hassanain, and Emad
And a very special thank you to the amazing restaurant team:
Mohamed Ashraf, Youssef (pizza chef), Ayman, Ahmed El Sayed, Hassan, Ahmed Aluxur, and Mohamed Khalaf.
Aqua Park:
The water was clean, and the Aqua Park was so much fun — our kids enjoyed it a lot.
Special thanks to Mikhail, Hassan (“بتحبها”), and Ali Mohamed.
Animation Team:
The animation team organized different activities every day for both kids and adults. They were very kind and engaging.
Special thanks to Camilo, Magid, and Ahmed.
Spa:
We had a massage session with Jamila and Morjan, and they were excellent! Highly recommend booking with them.
Gym:
The gym is well-equipped and clean, and the staff there are very friendly and professional.
Special thanks to Mr. Raymon and Khalid for their support and kindness.
Housekeeping:
Towels and bed sheets were changed daily. The housekeeping team was very cooperative and polite.
Special thanks to Mahrous, who took great care of our room.
One of the best features of the hotel is that you can also visit the nearby Club Resort and Sea Life hotels and enjoy their pools and restaurants.
John Parker
My family and I went here recently for our latest holiday (late review been busy will post pictures to prove we went). Overall it was one of the best and worst holidays we ever had. The hotel itself is very beautiful. Although it's not sea view (overrated anyway unless you aren't used to seeing the sea) we did have an incredible view of the Egyptian landscape from our front door. It's a bit surreal to see endless amounts of... well nothing at your front but at your back is this incredibly beautiful, well designed, and taken care of resort. I enjoyed this aspect very much and sometimes found myself just staring at the desert enjoying the warm breeze. The rooms are very spacious and clean, the beds are very comfortable, and the staff INSIDE the resort are very friendly and accommodating (I emphasize Inside for a reason). The water park is great my kids had a lot of fun and theres some cool contraptions you can figure out to manipulate the water flow. Perhaps the most unique part of this park however is the nightly entertainment. Although the shows are repetitive and not spontaneously thought of as we managed to catch about 2 or 3 of the same shows on our 14 day trip they were excellent! Particularly the fire bits 🔥.
Now onto the bad parts and there are a few. Getting here (by plane) was perhaps the easiest part of the entire ordeal. After we arrived however well the airport security is incredibly rude and disorganized. It took us about 4 to 5 hours to get through security and out into the hectic nightmare surrounding the airport. The immediate fear of scammers and over whelming bombardment of taxis trying to sell you their services is very off putting but we managed.
Later on during our trip we ended up meeting a great guy named Max who taxied us the rest of the trip even back to the airport when leaving (You can see his car driving around with a pornhub style sticker MaxiHub in the back window for anyone wondering).
As for the resort itself I have two primary complaints. The food albeit not to few choices or to many choices is not good lol often times I preferred to not eat 😅. Breakfast was great though and there were some good foods like the fried chicken, the all inclusive package meant endless alcohol which was probably the bulk of my calories during our stay.
The absolute worst part of the trip was the man operating the clothes store on the skirt of the resort but still within the property. This guy is a real piece of work when I walked around the corner to check my kids who ran ahead he grabbed my wife by the arm and tried to pull her into his shop. He made several remarks about her breasts while doing so and kept saying comments like "don't worry about him" when she said she had to go meet me literally around the corner. Needless to say when my wife told me about this I went and handled it without to many details, he didn't bother us the rest of the trip besides to offer my wife a gift one time to apologize and considering I'm making this review at home I'm willing to bet the camera in his shop is fake. My wife and I did not seperate the rest of the trip but I felt it important to include this part in the review because while everyone else is great this guy is a predator.
Lastly and sorry for the long review there are limited airlines coming in and out of here and of course our airline Wizzair had a 3 day delay and we ended up stuck there for several days while we also were incredibly sick. These places get so many people that travel sickness just goes around endlessly so expect to get sick and bring otc medicine with.
Ahmad Hussein
In comparison to sunrise and pickalbatros , it is soooo far from being a 5 star or even 4 star, overrated, the principle is to operate with the least staff, least equipments and least quality of everything.
Regarding my experience; 1st of all, mr.osama in the reception was nice, helpful and quick to make check in room 6511, no welcome drinks , no golf car to send you to your room.
Room is spacious, it was a family suit, unfortunately it was not prepared by any means, dirty, no towels, no slippers ( which are supposed to be basics), they provided us with all after we called the reception, only one person is cleaning the whole corridor( lack of staff).
Restaurant is crowded, food is delicious, but any( ready to eat or to drink ) is of very poor quality like artificial juice, chicken nuggets and sausage, no fresh juices ( you have to pay for it, not like other 5 stars hotel), service is very poor in the restaurant, no one is helping you even for water, lack of staff again in the restaurant too.
People in the pool bars are very rude, not smily, not welcoming ( mostly because of staff shortage and work load).
Internet wifi is very slow.
Lack of hygiene is obvious specially in the night where u can find lots of flies without any spraying.
Gardens and pools are well maintained, aqua park is excellent for kids and adults, life guards are helpful, smily and very nice to everyone, i have to thank them all.
Animation team is very poor, kids club have very limited time * mainly working hours are the same like aqua park working hours which is non sense.
Regarding beach, is very large, plenty of umbrellas to stay, snorkelling from pier is very good with lots of living corals and fish( needs very good swimmer because if high waves and high current) but again, no shuttle service to the sea, pier is about 1500 meter walking from the resort, which is so far specially for kids and old age people, only one golf car in the whole resort upon request,but usually not available.
Anyway my kids got lot of fun in the aqua, but generally i do not recommend.
brianna haughey
We had our very first family holiday at this beautiful resort, the staff were so friendly and the animation team were fantastic from the beginning of the day till the very end. The water slides were incredible and there is so much choice for children of all ages. Definitely visiting again!! There sister hotel also accommodates a sea view which has a free shuttle bus to the hotel 🏝️
Jetset Journals
One of the best resorts I have stayed in. Highly recommend this hotel. We cannot wait to come back!
Checked in around 3am which was a very smooth check in, got upgraded without charge to a sea view family suite. The room was absolutely spacious, with lots of wardrobe space, and a beautiful balcony. The buffets from breakfast time to late night snacks were amazing, plenty of choices.
We had access to all the hotels on site including use of their pools and restaurants- no restrictions. Teppanyanki restaurant is a must try- absolutely delicious Japanese food- booking is needed one day prior.
The aqua park was fantastic, cool slides and rides. Lifeguards were super friendly and making sure everyone was safe.
WOW the snorkelling, what an experience!! We had access to the beach which the water was shallow to do snorkelling, especially for young children this was brilliant. The dive centre was on site on club resort , staff were super professional and friendly who provided us with life jackets (additional fee) so we could snorkel in the 30m deep sea end of the pier. scuba diving was also available (15min €30 or 25min €40).
Spa was good however did not have shower facilities with use of shampoo and body wash, robe and slippers were not given nor welcome drink.
Downside- additional fee for ice creams & watermelon during the day. If you are interested in pool parties this was additional fee. Entertainment was repetitive.
My Booking
