Aly Mohamed Elkerm
An absolutely thrilling experience overall. From the customer service to the food and facilities, all just amazing. I had one or two issues with my room, this was swiftly dealt with by the reception team special thanks to Mr Mateo and Mr Mohamed Atya who were just outstanding throughout my stay, ensuring that everything was just perfect.
The buffet team were equally exceptional, promptly trying to resolve a problem I experienced. Special thanks to Managers Mahmoud Reslan and Mahmoud khalaf who went above and beyond to make sure that we were happy and satisfied. Additionally the food was not always the same and the Chefs always kept us on our toes. Special thanks to Head Chef Mostafa and Chef Mohamed Zaky.
During my stay it was my son's 3rd birthday, the staff across the resort ensured he had fun and a special birthday. Special thanks to Piko and Sarah from the Kids Club and the celebration team who
created a beautiful birthday cake and amazing atmosphere.
The overall customer service provided by all areas was spot on, with special mentions to Mr Hassan Hussein from the buffet and to Mr Tarek and Mr Amr from the LifeGuards team. For those looking for the perfect overall stay with your family this place is the one. I've been to numerous hotels in Sharm and this one just has everything and does it well, all for a reasonable price.
ayy life x
This hotel was very good. The food was lovely with a different variety every day. They had a live pasta and pizza station every day. The staff went out of their way and put in a lot of effort. For example, they left a birthday cake in the room on my birthday, and the bed was decorated in the shape of a cake with towels and balloons. The aqua park is amazing. My only complaint is that the bathroom could use some renovation, and the duvet covers were old with bubbles on them, which made them uncomfortable (I told the cleaner to change them, but it wasn't done). Other than that, it’s a very good hotel—9/10. It's ideal for families with children.
S Isernhagen
We had the best time at Charmillion Gardens Aqua Park and couldn’t have asked for a better holiday experience.
A special thank you to Duty Manager Mansour, who went above and beyond to assist us when our son became ill during our stay. His support, care, and professionalism meant so much to us and made a stressful situation much easier to handle.
We would also like to thank the cleaning team, food team, and bar team—everyone was consistently friendly, welcoming, and helpful. The service was excellent throughout our entire stay. The rooms were comfortable and spacious, and the food was excellent quality with plenty of choice.
The aqua park was fantastic for the kids and kept them entertained every day. It’s a great resort for families.
The only thing we would personally change is the loud music around the swimming pools, which played most of the time. We would have preferred the music to be less loud, especially when relaxing.
Overall, we had an amazing holiday and truly the best time at Charmillion Gardens Aqua Park. We would happily recommend it and would love to return.
Kaito dyachenko
"Our stay at Sea Life Aquapark was absolutely wonderful! ✨ The staff’s professional and warm hospitality made us feel right at home from the moment we arrived. The rooms were beautifully maintained, the service was top-tier, and the location offered the perfect escape. We truly fell in love with the atmosphere here and appreciate the hard work of the entire hotel team. Thank you for such a memorable stay—we can’t wait to return! 🌊💙 ⭐⭐⭐⭐⭐"
Khawaib Ahmed
We stayed at Charmillion Gardens Aquapark over the Christmas period, and out of the three resorts we stayed in during our 10 days in Sharm El Sheikh, this was by far the best one.
The resort itself is excellent – very well maintained, with great facilities and a lively yet relaxing atmosphere. The aquapark was fantastic for families, and the overall cleanliness and layout of the resort were impressive. Most importantly, the staff were outstanding: friendly, attentive, and always willing to help, which really made our stay enjoyable.
That said, there are two issues I feel management should be aware of:
1. All-Inclusive Drinks Policy
We booked an all-inclusive package, so it was surprising to be asked to pay extra for fresh orange juice in the main restaurant during meals. I completely understand paying for premium drinks or bar beverages, but charging for orange juice in the food hall felt inconsistent. When I queried this, staff tried to justify it, but I couldn’t understand why orange juice was chargeable while items like freshly made omelettes by the chef were included. This policy should be clearer and more consistent for all-inclusive guests.
2. Shower Water Temperature (Serious Concern)
The more concerning issue was with the shower water temperature in our room. During a shower, the water suddenly became extremely hot without warning. Unfortunately, my 7-year-old child suffered a skin burn as a result. This indicates a serious problem with the water heater or temperature regulation, and it really needs urgent attention, as it could be dangerous for children and other guests.
Overall, Charmillion Gardens Aquapark is a great resort and delivered a very enjoyable holiday, which is why I’m still rating it positively. However, I strongly encourage management to review these issues to ensure guest safety and avoid confusion around what “all-inclusive” truly covers.
I would happily return again, provided these concerns are addressed.
My Booking
