Charmillion Club Aqua Park

Maida Aboulhosn

We stayed at Charmillion Aqua Park, Sharm El Sheikh for one week (21/7–28/7) as a family. The facility itself is very nice, especially for children because of the aqua park, and the staff in the restaurants and around the hotel are generally friendly and helpful. The food is mediocre but acceptable. Unfortunately, the reception was a disaster. The reception staff were unfriendly, unhelpful, and seemed always ready for an argument. Every time we asked a question, they would tell us to go back to the reception (even though the facility is huge), and once there, they were never able to solve the problem. Even simple requests — like sending a physical mail — were met with resistance. I understand the hotel is crowded, but a little kindness and basic communication skills go a long way. Another disappointment was the à la carte restaurants: the food quality was poor, and reservations can only be made via an app link that’s accessible only at the reception — which makes no sense. Why not provide the link in the rooms? ✅ If you’re a family looking for a fun aqua park, this place delivers. ❌ But if you value good customer service and respectful communication, this is not the hotel for you. I will not visit again.

Klaudia Go

We were not very satisfied with our stay at this hotel. Unfortunately, there is a clear lack of organization in many areas. For families, the daytime and evening kids’ animation was very poor, and evening entertainment was limited. One of the few events offered – the so-called foam party once a week – was not even included, and cost $6 per person, which in our opinion is unacceptable for a hotel of this type. The food was edible but not tasty, although of course this depends on personal preferences. We were given a room on the 2nd floor with our children, but right behind the hotel there was ongoing construction starting around 2 AM and continuing through the day. The dust from the work made it impossible to hang clothes outside, as everything got covered in sand. The staff were generally polite and kind, but not always helpful. One receptionist didn’t make any effort to assist us and simply ignored our request, though thankfully another staff member stepped in and helped. Overall, the lack of organization and the amount of chaos during our stay made the experience disappointing.

Asha m Ali

First Time at Charmillion Aqua Park (Family Stay with Kids) We are currently staying at the Charmillion Aqua Park with our family, including three children, and I wanted to share an honest review of our experience so far. First of all, the hotel is amazing. The staff are incredibly friendly, helpful, and always smiling, which makes a big difference when you’re traveling with kids. The atmosphere feels very welcoming and family-oriented. The buffet is great with a wide variety of food to choose from every day – something for everyone, including the little ones. We’ve really enjoyed the meals and the different options they offer. Our room has been cleaned daily, and overall, the cleanliness of the hotel is very good. The water park and pool areas are well-maintained and a lot of fun for the children. The only downside we’ve noticed is the dust in the air due to some construction or building work happening close to the hotel. It hasn’t affected our stay too much, but it’s something to be aware of. Overall, we’re having a fantastic time here, and we would definitely recommend Charmillion Aqua Park, especially for families.

Shelz R

Had a weeks stay here with the family and we thoroughly enjoyed it. Wasn’t overly crowded and there were always sunbeds available even if you turned up later in the morning. A good selection of aqua slides kept the kids busy and also the kids club staff were very friendly. Food is of a decent quality and they had different cuisines each evening which was refreshing. There’s a decent gym and spa on site too. Overall a pleasant experience.

Snowdon Donnelly

The staff are amazing, so sweet and wanting to help. Special thanks to Omar, the barman at the pool bar who was so sweet and helpful. And another special thanks to Malak, our cleaner who was so amazing and kind and a genuinely great soul. Rooms were always very clean and looked after and he was very quick to fix an issues. Lifeguards are also amazing and so kind as they always want to help and entertain which was very special. The only criticism is the food in the restaurant area as it lacked quality sometimes and variation if you are more of a picky eater.