BLUESEA Alyssa Suite Hotel

Martina Kopecka

Discard all the 5-star reviews mentioning 360 video as it's a marketing scam to increase 5-star reviews for the hotel!!! - You can do this 360 'experience' for free but you need to give them a 5-star review (and the lady watches as you post it!). I didn't find this hotel to meet our 4-star expectations, and was the worst Labranda we've been to. Though the grounds are really nice, general maintenance throughout is needed (which you'd expect a 4-star to fix immediately such as door at the men's loos in the lobby couldn't be open/closed properly, broken parasols by the pool). Pools are nice but besides the kids pool they weren't heated. Room - spacious and clean but some simple maintenance is necessary, e.g., our front door were very difficult to lock. Toiletries - only hand soap (also in the shower), no shower gel or shampoo. Food - bit of a hit and miss, buffet is definitely on the smaller side but besides few lunches, we always found something nice to eat. Plus is that every day there is fresh fish or sea food. But some dishes were very bland, the biggest disappointment was their paella which you'd expect to be good given it's the national dish. Restaurant is nice with a pretty terrace but definitely needs a floor manager - food mislabelled all the time, if food dropped on the floor then it would be there the whole lunch/dinner. As we were there with a 7 month old baby, we asked for a soft boiled single veggie every night with no salt - on day 3 they just gave me the soup that was for everyone so after that we didn't bother and rather gave her some fruit. Bar/drinks - drinks were definitely a plus of the hotel, we found them to be of good quality. San Miguel on tap, original Cola, Fanta etc. They also have whiskey cream and sparkling wine. But beer taps/drinks post mix not always working, you had to ask a few times before they fixed it. The lobby bar wasn't open for two days at all (with no sign or apology for this). Staff - generally friendly and nice, but communication between them is really bad and some receptionists weren't very friendly. Animation - the worst we've ever seen. There was nothing for 2 days at all, and the other days there's just one guy. The programme is very poor - honestly not even sure what was happening during the day, felt like not much, usually just some board/card game in the afternoon. Kid's disco in the evening was way too early and majority of kids were still having dinner. The evening programme was usually live music or 'disco' - quite bad every time (so we ended up sitting in the lobby bar when it was open). Location - quite a distance from beaches and shops and the walk to get to the sea side isn't nice as it's by a busy road, but there is a shortcut through a gravel road. It's a good location to do the hike to Montana Roja.

Chloëgb26

We’ve just returned from a week all-inclusive stay at Labranda Alyssa Suite Hotel, and overall we had a pleasant holiday, though there were definitely some areas that could be improved. To start with the positives, the hotel grounds are lovely and very well maintained. The rooms and general hotel areas were clean, and the staff were all extremely friendly and helpful throughout our stay. The bar and restaurant staff in particular were very quick, attentive, and genuinely good at what they do — service was always smooth and efficient. The location is also great — close to the mountains with beautiful views, not too far from the beach, although the nearest shops are a bit of a walk. The food was always warm and, although the buffet is on the smaller side, there was a nice enough selection. The themed food nights were a great touch too — we particularly enjoyed the Mexican night. The food at the pool bar was also really nice and very handy, perfect for keeping you going throughout the day. There wasn’t much daytime entertainment for the first few days, and it might have been nice to have a bit more going on just to add some variation. The evenings always had something on, and towards the end of the week a young entertainment lad arrived who deserves a special mention — he was genuinely sweet and really tried his hardest to get the small crowd involved and enjoying themselves. Even though he was only there for a couple of days, his effort and enthusiasm really lifted the atmosphere. The maids were lovely — always smiling, always happy to help, and our room was left tidy and refreshed every single day. The only issue we had was one occasion where a maid walked in while we were asleep, which was a little intrusive, but otherwise they were fantastic. However, there were quite a few maintenance issues in our suite. The windows and balcony door didn’t lock, which didn’t leave us feeling completely comfortable. There was a hole in the sofa, paint on the curtains, peeling paint elsewhere, and the shower door didn’t close properly. At times the bathroom smelled unpleasant, and a hole in the silicone in the shower meant water leaked onto the floor. It would be nice to see the rooms given a bit of a revamp, just to freshen them up and neaten everything overall. The pool area is nice, but the big pool was absolutely freezing — definitely not heated, which was a shame. Food-wise, while what was offered was good, it was very similar every day, so a bit more variation would be appreciated. Overall, we enjoyed our stay thanks to the lovely staff, tidy grounds, clean rooms, helpful maids, great bar and restaurant service, tasty pool bar food, the themed food nights, and the hard work of the entertainment lad at the end of the week. With a bit more attention to detail, some room updates, and more daytime activities, this hotel could be excellent

C H

We are currently staying here and haven't even checked out yet! We leave in a couple of days. I feel that some of the negative reviews and comments are a bit unfair and unjustified. There seems to be a lot of negativity in relation to the food/buffet. We are half board and honestly, the breakfast and evening buffets are amazing. Excellent presentation and selection including chefs who cook pasta and meat to order and eggs/omlettes and fresh pancakes for breakfast. The waiters are friendly and polite and are very attentive. I imagine it's a pretty thankless job so I do want to express our thanks to the restaurant staff because I think they do an amazing job. The one thing I would mention is that half board doesn't include drinks in the evening and you have to order those. I don't mind paying for drinks but it's unusual for soft drinks to not be included. I suppose it's harder to manage and keep track of whose taking what which is why they probably do it the way they do. Its not an issue but in wonder if it wouldn't make more sense to either pay a bit more so that your drinks are included or have some sort of drinks voucher scheme. The furniture in the rooms are a bit tired but did not affect our stay - 4 of us in an apartment and there's plenty of room to spread out. There's a private sunbathing area as well as a private outside area with your own sun loungers. Staff do come in and empty bins, make the beds and give you fresh towels if you need them. Much thanks to those members of staff too! The pool is a bit chilly, I won't lie. I read somewhere that they start heating it from November. Once you're in though, you do acclimatise. We're not "spend all day around the pool" people and you get lots of people who ignore the rules and "reserve" loungers with their towels but it's nice to dip on after a day in the sun. Technically, you don't need a lounger if you're in the pool - we just use one to put all our stuff on. We haven't used the bar or sampled any of the live entertainment as that's not really our thing but we can hear the music and they do tend to finish at around 10.30pm so no issues there either. This is the first time we've had a holiday like this and honestly, we've had an amazing time. It's prompted us to consider more holidays like this which we certainly would not be doing if we'd had a bad or unpleasant experience.

Anita Thompson

We were allocated a ground floor apartment in block of flats on arrival instead of a bungalow. This was changed after complaining at reception. The cleaning person was very sloppy and I had to ask another cleaner to wash the floor and supply toilet rolls etc. 501 was our bungalow. We could see the staff in the restaurant were doing their best it was children’s parents lack of discipline making their work difficult. Dining on the terrace was lovely. Tricky to get to the beach but certainly an experience!

Lorna Thomas

Just got back from a 9night stay and it was lovely ♥️ I would return in a heart beat. Out apartment was clean and modern. The staff were very helpful and attentive. I've never been at the end of November for the sun and was very happy to see it as we left Wales in the snow !